Update on February 09, 2021 12h00 – Paris Time

Important

Following the decision to close Orly Hall 4 by Paris Aéroports, we are transferring our business to Orly 3 from 16 February 2021 onwards.

Following the announcements by the French government on 29 January 2021, new flight formalities have been implemented since 1 February 2021. Travellers to/from Guadeloupe, Martinique and Ivory Coast must provide proof that they are travelling for compelling reasons. We encourage you to regularly check the government sites:
•    For Martinique: martinique.gouv.fr
•    For Guadeloupe: guadeloupe.gouv.fr
•    For Ivory Coast: diplomatie.gouv.fr

All of our services are still in operation. However, we are adjusting our flight schedule based on changing demand. Any customers whose flights have been affected by this change in schedule will be personally informed by text message or email. Please check the "Your reservations" section to ensure that your personal data is complete and up to date. 

You can check our table of flight formalities by destination by clicking here.

 

Health protocols and flight formalities

Please remember that it is solely up to you to check the due date and validity of your documents. If you do not present any of the mandatory documents, you will not be permitted to board.

RT-PCR test before flight

From 18 January 2021 onwards, all flights to and from Orly require you to have taken an RT-PCR test less than 72 hours (3 days) before your flight, with the exception of flights departing from Guadeloupe and Martinique which do not require prior testing. Antigenic tests are no longer accepted. If you test positive, you will not be able to travel.

This test is optional for children under 11. It is refunded by social security services on showing their plane ticket or reservation.

Note: It is the sample date that is valid and not the date that the certificate was issued.

 

Pre-flight formalities

 

    Mainland France to Réunion :

    • For flight before March 3rd : Compelling reason certificate: Click here
    • For flight from March 3rd: Declaration to be made up to 6 days before departure on the platform : Click here
    • ARS Réunion tracking form: Click here
    • Negative Covid 19 RT-PCR test results from a test taken under 72 hours before the date of your flight
    • Commitment to isolating for a period of 7 days upon arrival and then repeating a second PCR test at the end of this 7-day period.

    Réunion to Mainland France :

    • For flight before March 3rd : Compelling reason certificate: Click here
    • For flight from March 3rd: Declaration to be made up to 6 days before departure on the platform : Click here
    • Traceability form: Click here
    • Negative Covid 19 RT-PCR test results from a test taken under 72 hours before the date of your flight
    • Commitment to isolating for a period of 7 days upon arrival and then repeating a second PCR test at the end of this 7-day period.

    Réunion to Mayotte :

    • For flights before February 27th : Compelling reason certificate: Click here
    • For flight from February 27th: Declaration to be made up to 6 days before departure on the platform : Click here
    • Negative Covid 19 RT-PCR test results from a test taken under 72 hours before the date of your flight
    • Commitment to isolating for a period of 7 days upon arrival and then repeating a second PCR test at the end of this 7-day period.

    Mayotte to Réunion :

    • For flights before February 27th : Compelling reason certificate: Click here
    • For flight from February 27th: Declaration to be made up to 6 days before departure on the platform : Click here
    • Negative Covid 19 RT-PCR test results from a test taken under 72 hours before the date of your flight
    • Commitment to isolating for a period of 7 days upon arrival and then repeating a second PCR test at the end of this 7-day period.
    • ARS Réunion form: Click here

    Mainland France to Martinique :

    • Compelling reason certificate: Click here
    • Negative Covid 19 RT-PCR test results from a test taken under 72 hours before the date of your flight
    • Commitment to isolating for a period of 7 days upon arrival and then repeating a second PCR test at the end of this 7-day period.

    Martinique to mainland France :

    To find out more, visit the Martinique.gouv.fr website, by clicking here.

    Mainland France to Guadeloupe :

    • Compelling reason certificate: Click here
    • Negative Covid 19 RT-PCR test results from a test taken under 72 hours before the date of your flight
    • Commitment to isolating for a period of 7 days upon arrival and then repeating a second PCR test at the end of this 7-day period.

    Guadeloupe to mainland France :

    • Compelling reason certificate: Click here
    • Traceability form: Click here
    • No testing required
    • To find out more, visit the Guadeloupe.gouv.fr website, by clicking here.

    Mainland France to Mayotte :

    • Compelling reason certificate: Click here
    • Negative Covid 19 RT-PCR test results from a test taken under 72 hours before the date of your flight
    • Commitment to isolating for a period of 7 days upon arrival and then repeating a second PCR test at the end of this 7-day period.

    Mayotte to mainland France :

    • For flights before March 3rd : Compelling reason certificate: Click here
    • For flight from March 3rd : Declaration to be made up to 6 days before departure on the platform : Click here
    • Traceability form: Click here
    • Negative Covid 19 RT-PCR test results from a test taken under 72 hours before the date of your flight
    • Commitment to isolating for a period of 7 days upon arrival and then repeating a second PCR test at the end of this 7-day period.

    Réunion to Mayotte :

    • For flights before February 27th : Compelling reason certificate: Click here
    • For flight from February 27th: Declaration to be made up to 6 days before departure on the platform : Click here
    • Negative Covid 19 RT-PCR test results from a test taken under 72 hours before the date of your flight
    • Commitment to isolating for a period of 7 days upon arrival and then repeating a second PCR test at the end of this 7-day period.

    Mayotte to Réunion :

    • ARS Réunion tracking form: Click here
    • For flights before February 27th : Compelling reason certificate: Click here
    • For flight from February 27th: Declaration to be made up to 6 days before departure on the platform : Click here
    • Negative Covid 19 RT-PCR test results from a test taken under 72 hours before the date of your flight
    • Commitment to isolating for a period of 7 days upon arrival and then repeating a second PCR test at the end of this 7-day period.

    The Mayotte Agencies remain open with flexible hours during the lockdown period.

    Mamoudzou agency: Open Monday to Friday from 8 a.m. to 11:30 a.m. 
    Airport agency: Open Tuesday and Saturday, from 1 p.m. to 5:30 p.m.

    Mainland France to Abidjan :

    • Compelling reason certificate: Click here
    • Declaration of travel by plane at least 48 hours before flight departure at the Ivorian Ministry of Transport site: Click here
    • Negative Covid 19 RT-PCR test results from a test taken under 72 hours before the date of your flight

    Abidjan to Mainland France :

    • Compelling reason certificate: Click here
    • Negative Covid 19 RT-PCR test results from a test taken under 72 hours before the date of your flight
    • Commitment to isolating for a period of 7 days upon arrival and then repeating a second PCR test at the end of this 7-day period.


    We also encourage all passengers to check our page about the health and safety measures implemented by clicking here.

      Do you have a flight between now and 7 March and you cannot or no longer wish to fly?

      If you have booked your ticket at a travel agency, please contact them directly.

      If you purchased your ticket directly from Corsair, you can:

      • Request to postpone/change your ticket free of charge (there is only a price readjustment if necessary) by contacting us on +33 (0)173 323 025 (toll-free number). 
      • Request credit that is valid for 1 year and will be refunded after that period if not used by clicking here.
      • Request a refund by clicking here

      Are you having trouble making an online request? Simply contact us on +33 (0)173 323 025 (toll-free number)

      Do you have a flight on or after 8 March and you can no longer travel?

      If you have booked your ticket at a travel agency, please contact them directly.

      If you purchased your ticket directly from Corsair, you can:

      • Request to postpone/change your ticket free of charge (there is only a price readjustment if necessary) by contacting us on +33 (0)173 323 025 (toll-free number). 
      • Request credit that is valid for 1 year and will be refunded after that period if not used by clicking here.
      • Request a refund by clicking here

      *Tested positive for Covid, lockdown, compelling reasons, restrictions at destination (curfew, 7-day quarantine, borders closed, etc.)

      Do you have a flight on or after 8 March and you no longer wish to travel?

      If you have booked your ticket at a travel agency, please contact them directly.

      If you purchased your ticket directly from Corsair, you can:

      • Request to postpone/change your ticket free of charge (there is only a price readjustment if necessary) by contacting us on +33 (0)173 323 025 (toll-free number). 
      • Request credit that is valid for 1 year and will be refunded after that period if not used by clicking here.
      • Request a refund according to the ticket's terms and conditions by clicking here

       

      Are you having trouble making an online request? Simply contact us on +33 (0)173 323 025 (toll-free number)

      Do you have a refund request in progress?

      If you booked your flight at a travel agency, please contact them directly.

      Due to the large numbers of calls and cases we are managing, our processing times are currently quite lengthy, for which we would like to apologise. We are currently processing the requests from November. If your request is later than that, please contact us.

      Contact us

      Our call centre is always very busy. Rest assured that we are doing our best to get back to you as quickly as possible.

      When should you call

      Here is graph representing peaks of calls during the day. 

      Corsair agencies

      The company's teams are happy to welcome you to their Corsair sales agencies in Guadeloupe, Martinique and Réunion. 

      For requests about changing your tickets, please contact us on +33 (0)173 323 025 (toll-free number).

      For cancellation requests, please use this form : Claims form

      For credit requests, please use this form : Credit request form

      Composition de visuels plage et nature

      Flight schedule

      Réunion : Flights open.
      Guadeloupe : Flights open.
      Martinique : Flights open.
      Mayotte : Flights open.

      Abidjan : Flights open.
      Mauritius : Flights suspended until 31 March 2021.
      Montreal : Resumption of flights postponed until 18 June, 2021.