Get information before leaving

It is the responsibility of each passenger to make sure that he or she complies with the customs, administrative and health formalities of the departure, destination and transit countries.

Document checks are carried out at airports, and the competent authorities (Corsair and the Border Security) are fully entitled to deny departure or boarding to anyone not in order. No exceptions will be made.

We therefore advise you to visit the sites below :

The information provided below by CORSAIR is intended as advice, and is subject to modification.
It is up to you to ask the competent authorities about the documents and various formalities necessary to enter the destination and transit country on the date of your trip.
A passenger denied check-in or boarding because of non-compliant documents automatically loses their ticket. CORSAIR may not be held responsible for denied boarding or denied access to the destination country due to failure to comply with security, health or customs formalities.

Worth knowing: the main causes of denied boarding observed on our flights

  • ID card or passport forgotten, lost, expired or invalid;
  • Please note: some countries require your passport to be valid 6 months after the return date;
  • No visa, or expired or invalid visa;
  • Foreign travel permission letter not provided for under-18s;
  • This must be presented with the ID card for Fort-de-France, Pointe-à-Pitre and St Denis de la Réunion;
  • Surname/forename on ticket different from surname/forename figuring on ID documents.
    So take care with customary names, married names, etc.

Automated border controls

SAS PARAFE is accessible to passengers holding a European, Icelandic, Liechtenstein, Norwegian or Swiss biometric passport.

They are available for all passengers over 18 years of age departing Orly 4; for all passengers arriving at Orly 4 over 12 years of age.

Important information

From birth, children must have their own ID document whether they are travelling alone or accompanied.
All French travelers must make sure to have the following documents:

  • For flights to Guadeloupe, Martinique and Reunion island (direct flights without stopover) :
    • Valid individual passport (same surname/same forename)
    • National ID card, in the case of minors accompanied by foreign travel permission letter.
  • For all other destinations :
    • Valid individual passport (same surname/same forename), plus any additional documents required by the destination country.

Formalities for entry into the Canadian territory

Foreign travelers who require a visa to take a flight to Canada or passing through Canada to the final destination must obtain an electronic travel authorization (ETA).
This requirement does not apply in part to US citizens and travelers with a valid visa.
Most of you will need a valid entry document as an electronic travel authorization (ETA) or a visa to visit Canada. This will depend on your citizenship or your situation.

Take precautions before you go and check whether you need a visa or ETA :

Grieving families


To enable bereaved families to travel to/from French Overseas Departments, Corsair has set up a special fare valid all year round.
This fare is booked in Economy Class so that it can be sold right up to the last available seat.
It can be sold only for a return trip and by Corsair outlets only. This fare is applicable only between France and Fort-de-France (FDF), Pointe-à-Pitre (PTP) and Reunion (RUN).


To claim this fare, passengers must produce on the day of purchase a death certificate issued by the local authority of the deceased, as well as proof of a 1st-degree relationship*. 4 members of the same family are entitled to this fare.
*This fare applies only to 1st degree family members: father, mother, siblings and children.
If passengers are unable to present a certificate on the day of purchase, they must pay the normal fare in force. Thereafter, if they send proof within 30 days following their departure, they will be entitled to:

  • Obtain reimbursement of the difference between normal fare paid and bereavement fare.


FRENCH WEST INDIES (Fort-de-France and Pointe-à-Pitre only) :

  • € 599 incl. taxes from/to Paris;
  • € 749 incl. taxes from provinces* with Train + Air by TGVInOui link;
  • number of recipients, including the applicant: 4;
  • travelling on Corsair operated flights only;
  • No travelling on code-share or partnership flights (e.g. Paris - Pointe-à-Pitre via Fort-de-France on Air Antilles flights not allowed between the 2 islands).


  • € 789 incl. taxes from/to Paris;
  • € 939 incl. taxes from provinces* with Train + Air by TGVInOui link.

Important : Transporting dead bodies

All mortal remains must be accompanied by a special certificate declaring that the requisite conditions have been met. This document must have been printed and signed by the undertaking company.
A second authorization form is issued by the security services at the airport.
Click here for information about carrying caskets or urns.

Contact us

From France

If you have any question, you can reach our Customer service everyday from 07am to 11pm (French time)

*Fare from a landline

From abroad


Do you have other questions?

If you have other questions regarding your trip, we invite you to consult our FAQ, you will find all the answers.

However, if you still need assistance, please do not hesitate to contact us.