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General Sale and Transport Conditions

Last update of sale and transport conditions : April 24th, 2024

The sale and transport conditions for all CORSAIR offers (hereafter “CORSAIR”) which are available on the www.flycorsair.com website, from direct points of sale (CORSAIR central reservation office, branch, or counter) comprise: these General Sale and Transport Conditions; and if necessary the applicable special conditions which will be indicated to you when you reserve and which take precedence over the General Sale and Transport Conditions.

Any purchase of a flight ticket on the www.flycorsair.com website, by telephone from the CORSAIR central booking office or a direct point of sale (agency or airport counter CORSAIR ) entails the customer’s or the site user’s acceptance of the General Sale and Transport Conditions and the special conditions attached to the tickets which he or she has chosen.

Corsair’s conditions of carriage to and from Canada are published in a Tariff available below:


SUMMARY

 

Article 1. Price terms

1.1 Taxes, Charges, Service fees and Fuel Surcharge(s)

1.1.1. Taxes, charges and fuel surcharge(s)

The prices are inclusive of tax including taxes and charges received on behalf of third parties (government, administration, airport, security, etc), except for some taxes in certain airports which can be received locally (and sometimes in foreign currency, when you arrive/depart).

The fuel surcharge(s) is/are also included in the ticket(s) (outward or round trip flight) price.

Fuel surcharges (« YR » applied from January 25th 2022 and « YQ) are not taxes.

They vary depending on the travel class and the destinations, it being specified that :
• The fuel surcharge « YR » only applies to the flights from Metropolitan France airports (included from provincial airports).
• The fuel surcharge « YQ » applies to all flights regardless of the departure airport. For a round-trip flight, a YQ for the outward flight and a YR for the return flight are included in the ticket price.

The airline companies are subject to changes in taxation, the calculation rules of which are specific to each country. Taxes and charges can be changed without notice, and passed on according to the applicable day rate (rate applicable on the booking/modification/cancellation date).

1.1.2. Service fees

For any flight ticket (s) (outward or round-trip flight) booked directly with CORSAIR through its agencies, by phone or through CORSAIR website, service fees are charged in addition to the price of the flight ticket(s).

Service fees are applicable per person except for babies (under two years). The amount of the service fees which apply, may vary depending on the point of sale, fare category, travel class, departure airport and/or destination airport. Their amount is communicated by Corsair before the finalisation of your reservation.

To know the amount of service fees applied by Corsair, you may contact us at : Click here.

1.2 Fares

The fares published are available on CORSAIR flights from a departure airport to a destination airport. They do not include surface transportation between airports and city terminals, except for the « Train + Air product » as mentionned in article 2.2.2.

For each fare (for an outward flight only or for a round-trip flight), are associated specificities which correspond to the special conditions of the transport contract, in relation to :
• The final validation of the ticket ;
• The application of typological reductions ;
• The Conditions for modification/cancellation-refund.

NameDetail of the fare optionsReservation classes
Economy BasicOnly 1 baggage in cabin of 12 kg maximum.
1 baggage in hold of 23kg only to and from Abidjan, Bamako and Cotonou.
Ticket can be modified with fees (200 euros or 270 CAD) from May 31, 2023.
This ticket is no longer refundable since April 18, 2023.		F,S,A,N (N :except West Indies)
Economy Classic1 baggage in cabin of 12 kg maximum.
1 baggage in hold of 23 kg maximum.
Ticket can be modified with fees as of April 15, 2024 (50 € or 70 CAD for travel between Reunion and Mayotte or Reunion and Madagascar and 200 € or 270 CAD for all other destinations).		U,K,H,O,L,Q,T,N,F,S,A
Economy Flexible1 baggage in cabin of 12 kg maximum.
1 baggage in hold of 23 kg maximum (from the 09/12/23 for flights to and from Abidjan, Bamako, Cotonou and negotiated rates).
Choice of seat at €20 or 35 CAD located in the middle of the cabin: free (paid service for other seat choices over €20).
Modification or refund before departure permitted without penalties.
Open return allowed free of charge.		Y, B, M, U, K, H, O, L
Premium Smart1 baggage in cabin of 18 kg maximum.
2 baggages in hold of 32 kg maximum each.
Choice of your seat free.
Ticket can be modified with fees as of April 15, 2024 (70 € or 105 CAD for travel between Reunion and Mayotte or Reunion and Madagascar and 250 € or 370 CAD for all other destinations).		V, Z
Premium Flexible1 baggage in cabin of 18 kg maximum.
2 baggages in hold of 32 kg maximum each.
Free seat selection.
Modification or refund of the ticket before departure permitted with penalties.
Open return allowed free of charge.		W, E, V
Business Smart1 baggage in cabin of 18 kg maximum.
2 baggages in hold of 32 kg maximum each.
Free seat selection.
Ticket can only be modified, before departure free of charge from April 18, 2023.		I
Business Flexible1 baggage in cabin of 18 kg maximum.
2 baggages in hold of 32 kg maximum each.
Free seat selection.
Modification or refund before departure permitted with penalties.
Open return is permitted without fees		J, C, D, I

Services not listed in detail of the fare options are not included in the offer, except for the standard meal and snack or breakfast depending on the departure time of your flight, which are included in all our fares.

Specific conditions and fares of seats in Economy class

1.2.1.Depending on the type of fares, the direct points of sale and the customer service can offer you a time limit before confirming the booking. The booking therefore remains ‘optional’ until the expiration of this time limit.

In all cases the proposed fares are only guaranteed once the payment has been confirmed and the ticket issued. The fares offered are also available for a limited number of seats. The fares which are indicated or announced will be applicable with your agreement within the limits of the quota of seats available.

CORSAIR will not refund you the difference if you find a cheaper fare on the same flight, and on the same dates after you have paid for your ticket. This also applies to taxes, charges, fuel surcharge(s) and service fees. If you purchase a second ticket on more favourable terms, CORSAIR will only refund you the first ticket only if the fare conditions allow it (after applying cancellation costs but excluding the refund of the service fees). ;

1.2.2. CORSAIR offers reductions ("typological reductions") on the majority of the fares to certain categories of passengers (baby, child, young person, senior, students, etc.), which apply on presentation of supporting documents.

The special conditions which apply to typological fares and reductions are the following:

  • Modification of the ticket before departure: permitted without fees (subject to price readjustment if any)
  • Cancellation of the ticket before departure: refund permitted with a penalty fee 100€/trip (140/150 CAD/trip)
  • Baggage : in hold 2x23 kg / in cabin 1x12 kg
  • Choice of seat : not free

They are not available for every destination. 

You can also contact us for more information about fares.

1.2.3. The special conditions of your ticket can limit or exclude the possibility of modifying, cancelling or refunding all or part of your ticket or impose a supplement cost for making these modifications.
• An used ticket or coupon is not refundable.
• An unused ticket or coupon is only refundable before departure if the fare conditions of your ticket allow the refund, and if your refund claim is made before the end of the validity period of your ticket (one year from issuance date of your ticket).
• An unused ticket or coupon is not refundable if the fare conditions of your ticket do not allow the refund, in this case only the taxes (which proceed from your effective boarding) will be refunded. The fuel surcharge(s) is/are not refundable on an unsued non refundable ticket.
• If the special conditions of your fare allow a modification, this can be done only before your departure by paying possible change fees and a supplement cost if your fare is not available on the new dates. If a lower fare is avaibable for the new dates, service fees remain applicable and the fare difference will not be refunded.

1.2.4. Application of LOI HAMON ("Hamon Law") dated June 13th 2014

When your ticket is no longer valid and do not rise to an effective transportation, CORSAIR shall proceed to the refund of taxes and costs subject to boarding, within thirty (30) days.

In order to obtain the refund, you shall imperatively inform CORSAIR by filling the refund claim form available on CORSAIR website.

Please note that :
• the refund request must be made during the period of validity of your ticket, which lasts one year from the issuance date of your ticket. After this period, the refund request will not be accepted.
• The amount of service fees is not refundable.

1.3 Promotional tariffs

Promotional tariffs are subject to special conditions which can impose restrictions on use, a tariff supplement or prevent a change of reservation and can restrict the amount of a refund in the event of the cancellation or non-representation of the passenger. 

A promotional tariff is limited to a very specific sale period and transport period. Promotional tariffs are intended for everybody but any typological adult reduction (senior, young, student) cannot be applied on promotional tariffs. The ticket’s validity is limited and the promotion is usually associated with a transport plan specifying the number of seats available at this time on each flight. Promotional tariffs are always displayed subject to availability. The different categories of tariffs offered on the  www.flycorsair.com website are:

1.4. Additional services

1.4.1 General terms and conditions of insurance sales

Additional services may be offered when a ticket is purchased. This applies to insurance for instance. These services have their own general and special sale conditions, available on the web site, which should be consulted.

1.4.2 . The online option service

Corsair offers customers the option to reserve their shopping cart online. This option is subject to a minimum charge of €15, which may vary depending on the destination and/or departure date. It allows the customer to block their reservation at the special conditions and rates specified on the Corsair website before paying in full by the date indicated at the time of booking. This option is non-refundable if the customer decides not to convert the booking option into a firm or transferable reservation.

1.5. Use of tickets

Any ticket issued by CORSAIR must be used in the sequential order of coupons apart from CORSAIR’s express prior agreement, and in accordance with the following terms.

1.5.1 

The ticket which you have purchased is only valid for the transport shown on it, from the departure point to the destination shown on this ticket.
CORSAIR reserves itself the right to plan stopovers or not and to cancel or modify them. In any event, CORSAIR will do its utmost to avoid adding a stopover which was not planned when you purchased your ticket and/or to inform you of this as soon as possible. Each flight coupon on your ticket will be valid for the transport class specified on it on the date, and for the flight corresponding to the reservation made. The price you have paid corresponds to the journey shown on the ticket.
 

1.5.2

Your ticket will be lost if you do not check in before the last check-in time (without previously informing CORSAIR if your ticket is modifiable).

If you still wish to use your return flight, you must inform CORSAIR (for more information contact us) on the day of the departure of your outward flight. Failing this, your return flight reservations will be automatically cancelled.

1.5.3

Apart from special conditions which apply to certain ‘typological’ or ‘promotional’ tariffs, if you wish to modify all or part of your journey, CORSAIR will calculate the new tariff, corresponding to this change. You will then be able to accept the new price or keep the initial transport as shown on the ticket. If you decide to change your ticket, this modification will only apply for an equivalent class or superior category and you will have to pay the difference between the tariff for the journey you purchased, and the price of your new journey. Your old tickets will have no further value, and will be cancelled by CORSAIR. They will not entitle you to transport, if you check in.

1.5.4

All tickets must be paid in full before boarding, if not, the ticket holder can be refused access on board.

If there is a problem with payment for the ticket CORSAIR can debit the total amount of the ticket and associated costs from the corresponding credit card in order to regularize the payment, even in cases where the ticket may be totally or partially used.
Bank intervention fees are charged to the ticket buyer who makes a mistake in entering his bank details. The amount of these costs is set at eur 50.

1.5.5

If a refund is requested for your ticket, it will only be refunded to its holder or the payer.

If the holder is not the payer, the document is refundable to the one of the two who presents it,  apart from special conditions connected with the payment method (prepaid, account, credit card). Any endorsement by the holder or on his/her request for a possible refund to a third party is without value. The same applies to any endorsement by the payer or on his request for a refund to him/her, as the possession of the document by one of the two constitutes valid agreement by the other party.

The transaction costs are not refundable if the ticket is modified or cancelled by the customer, or if the ticket is not used.

1.6 Length of validity of the tickets

A ticket can only be used during its period of validity. A ticket’s validity depends on the tariff applied and the utilization rules.
Apart from special conditions (which are applicable to promotional tariffs), which you will be informed of when you make your reservation:

  • The period of validity, issued at the normal tariff is one year: 
    • from the date of the commencement of the journey or
    • from the date of issue, if the first flight coupon is an OPEN coupon or if it is not used.
  • If there is a combination of tariffs with different validities, the most restrictive validity applies to the whole ticket.
  • In the event of a modification, the validity of the new ticket will be restricted to the expiration date of the original ticket.

The journey covered by each flight coupon, must, irrespective of the nature of the tariff, begin from the airport of departure before midnight local time on the expiration date mentioned on the flight coupon in question.
Exception: if the last validity date falls on a date which doesn't exist: February 31st, the validity will end on the real date immediately preceding the fictitious date: February 28 or 29.

1.7 Purchase of tickets

You can reserve up to a maximum of 9 passengers, adults and children per folder
If you wish to make a reservation for 10 people or more you can contact CORSAIR Group Department contact us or make separate reservations for a maximum of 9 people.
Your purchase is confirmed when the price is paid in full, and your ticket is issued, which occurs simultaneously. This information is confirmed to you by sending the following documents by e-mail or printing them:

  • Route Received (ITR) – including the information relating to the journey.
  • Invoice

Several forms of payment are authorized and can be deferred, depending on the point of sale. (Carte Bleue/VISA/AMEX/Check/Cash...). For more information, contact us.

1.8 Supplying tickets and boarding cards

1.8.1 CORSAIR offers electronic tickets for all its flights. ‘Paper’ tickets are no longer issued.

Reserve your ticket on line or with one of our reservation agents as usual
Enter the references of an identifier (passport or national identity card)
Confirm your payment
Receive the confirmation of your journey directly to your electronic address
On the day you leave you go directly to the check-in counter with your identifier to obtain your own boarding card.
You can also obtain your boarding car by checking in online (please conditions under paragraph 1.8.2 below).
Your journey confirmation contains all the information relating to your purchase, as well as the transport conditions relating to it. All this information is directly entered into our secure database. There are no more risks of losing or forgetting your paper ticket. You can find the information concerning your reservation on the ‘Consult your reservation’ section on the homepage of our website. Any modification allowed by the tariff paid for your ticket can be performed remotely, by a simple call or at one of our points of sale: for more information, contact us.

1.8.2 CORSAIR offers an online check-in service through its website, subject to the following conditions:

You can check-in online between 72 hours to 2 hours prior to your
scheduled departure time.
You can check-in alone or with others, with or without baggage.
Should your travel include a transfer, you can check-in only for the flight operated by CORSAIR.
You can also check in immediately for your return flight, if your return flight will be made within 24 hours of the departure of your outward flight.
 

Attention: The online check-in is not possible for:

Children travelling alone (UM),

People with reduced mobility, whether temporary or permanent,

People with visual, auditory or cognitive impairment,

Travels including a run operated through Train + Air service,

Passengers travelling on a flight operated by a partner airlines,

Passengers travelling free of charge,

Important :

When you are checking-in online, you may opt for printing your boarding card or save it on your mobile phone (smartphone).

At the airport, if you need to check-in your baggage (hold baggage), you have to go to a CORSAIR baggage check-in counter.

If you do not have any baggage to be checked-in, you can go directly to the departure lounge by showing your boarding card (printed on paper or on your mobile phone) after having passed the security check point.

Once checked-in, you can cancel your check-in by going to CORSAIR check-in counter at the airport.

1.9 The bereavement families fares

Principle

To enable bereaved families to travel to/from French Overseas Departments, Corsair has set up a special fare valid all year round.
This fare is booked in Economy Class so that it can be sold right up to the last available seat. It can be sold only for a return trip and by Corsair outlets only. This fare is applicable only between France and Fort-de-France (FDF), Pointe-à-Pitre (PTP) and Reunion (RUN).

Procedure

To claim this fare, passengers must produce on the day of purchase a death certificate issued by the local authority of the deceased, as well as proof of a 1st-degree relationship*. 4 members of the same family are entitled to this fare.
*This fare applies only to 1st degree family members: father, mother, siblings and children.
If passengers are unable to present a certificate on the day of purchase, they must pay the normal fare in force. Thereafter, if they send proof within 30 days following their departure, they will be entitled to:

  • Obtain reimbursement of the difference between normal fare paid and bereavement fare.

Fares

FRENCH WEST INDIES (Fort-de-France and Pointe-à-Pitre only) :

  • 722 € HT to and from Paris (1042 € including VAT, subject to changes in airport taxes)
  • 722 € HT between Bordeaux and Pointe-à-Pitre (Guadeloupe) (€1043 including VAT, subject to changes in airport taxes)
  • 722 € HT between Nantes and Fort-de-France (Martinique) (€1047 including VAT, subject to changes in airport taxes)
  • travelling on Corsair operated flights only
  • No travelling on code-share or partnership flights.

REUNION ISLAND :

  • 405 € HT to and from Paris (€848 including tax, subject to changes in airport taxes)
  • travelling on Corsair operated flights only
  • No travelling on code-share or partnership flights.

MAYOTTE

 

  • 442 € HT to and from Paris (€946 incl. VAT, subject to changes in airport taxes)
  • travelling on Corsair operated flights only
  • No travelling on code-share or partnership flights.

 

Important : Transporting dead bodies

All mortal remains must be accompanied by a special certificate declaring that the requisite conditions have been met. This document must have been printed and signed by the undertaking company.
A second authorisation form is issued by the security services at the airport.
Click here for information about carrying caskets or urns

Article 2. Services provided by partner companies

2.1 Air transport services

Pursuant to code share agreements or interline agreements between CORSAIR and others airlines, tickets for flights operated by one of our partner companies can be purchased on the www.flycorsair.com website or from one of our points of sale. The name of the airline which operates the flight is given with the reservation.

CORSAIR’s General Conditions of Sale and Carriage apply to this kind of transportation. However, please be advised that more restrictive conditions may apply to flights operated by our company partners, and in particular, concerning baggage allowance and animals transportation.

For full details concerning baggage allowance applicable on flights operated by a company partner, please refer to the information given in your electronic flight ticket and in the general conditions of sale and carriage of the company partner.

For more information, we invite you to consult in particular our sections Preparing your « Luggage» and « Travelling with your pet» on our website.
 

2.2 Overland transport services

2.2.1 General points

CORSAIR supplies overland transport services (coach, train, etc) through third-party companies.
CORSAIR acts as an agent in these circumstances. CORSAIR cannot be held liable for the non-performance or the poor performance of the services supplied by the partner companies apart from a fault attributable to CORSAIR. Any complaint concerning overland services must be sent directly to the partner company concerned.

Different systems of liability can apply when CORSAIR sells overland transport services. The transport conditions governing the activities of the partner companies will apply. They can be supplied by CORSAIR on request.
 

2.2.2 Train + Air Product

The rail transport services which CORSAIR offers within the framework of the Train + Air product are governed by the general transport conditions of the Société Nationale des Chemins de Fer (SNCF), which must be accepted when you reserve.

To consult the General Transport Conditions of the SNCF Click here

 

Also consult our information section by clicking here.

You are responsible for ensuring that you respect SNCF's rules.

However, CORSAIR draws your attention to the following points:

  • Children

The Train + Air product cannot be used by minors aged under twelve years old, unaccompanied by an adult.


Important :

CORSAIR and SNCF will not take responsibility for a child travelling alone on transfers between airports and city centre terminals.
Do not forget to also consult our conditions for accepting unaccompanied minors on-board our planes.

  • Disabled and mobility handicapped people

The Train + Air product is accessible to disabled and mobility handicapped people. However, in order to be eligible for the Train + Air product, the passenger must be able to sit on a seat on the SNCF’s trains.

Disabled or mobility handicapped people must be able to inform the SNCF of their need for assistance at least forty-eight (48) hours in advance and must go to the station of departure at least half an hour before the train departs.


Important :

To enable CORSAIR to provide the necessary assistance for your air transport and/or transport to the airport, you must inform CORSAIR of your special needs for this assistance forty-eight (48) hours at the latest before the published departure time for the flight in question.
Do not forget to also consult the terms for providing assistance in the airport and/or on-board our planes.
Disabled or mobility handicapped people who are ineligible for the Train + Air product can nevertheless travel on SNCF with the ‘access +’ product. For more information the SNCF's ‘accès plus’ service .

Luggage

The conditions for transporting luggage on trains must be respected, and notably the following rules:
Your luggage must not measure more than 85 cm sideways;
Each item of luggage on the train must be able to to be identified as belonging to a passenger. It must be labelled visibly and bear the passenger's first name and surname;
The passenger must be able to carry his or her luggage alone.
Important :
CORSAIR and SNCF will not be responsible for your luggage between airports and city centre terminals.
You must also comply with the luggage transport conditions on-board our planes. Please consult our  « Luggage» section

 Animals
The animal must be aged over 4 months. The weight of the animal and its container must not exceed 5 kg. The animal must:
-
-    either be placed in a cage or a closed basket with dimensions not exceeding  45 cm X 30 cm X 25 cm ;
-    or be on a lead and muzzled.
Important :
The transport of pets on-board SNCF trains is a paid service, and you must have a ticket for your animal. You can purchase this ticket at the Train + Air desk when you exchange the flight coupon. For more information on the tariffs applicable, please contact the SNCF directly.
You must also respect the conditions for transporting animals on-board our planes. Please consult our « Travelling with your pet» section.

Important :
The SNCF does not check the administrative formalities required for your journey.
You are responsible for checking that you are in compliance with the local authorities of your country of departure, transit and destination regarding administrative, police, customs or health formalities.
CORSAIR cannot be held liable for the losses or costs you may suffer due to a refusal to board because of non-compliance with the formalities required for entering the country of destination and/or transit on the date of your journey.

You are responsible for compliance with SNCF's General Transport Conditions.

Download the SNCF’s General Transport Conditions


CORSAIR cannot be held liable for the losses or costs you could suffer due to non-compliance with SNCF’s General Transport Conditions.
The SNCF does not check whether you are in compliance with CORSAIR’s General Transport Conditions.
CORSAIR cannot be held liable for losses or costs, which you could suffer due to a refusal to board because of non-compliance with CORSAIR’s General Transport Conditions.
Any ticket issued by CORSAIR and/or by the SNCF must be used in the sequential order of coupons, except with CORSAIR’s express prior approval.
The railway journey and flight sold for the Train + Air product are inseparable. Any railway journey which is not made for a reason which is not attributable to CORSAIR will not be refunded.
For more information on how the Train + Air product works, consult our Train + Air section.

2.3 Car hire services

The car hire services which CORSAIR offers in the name and on behalf of its partners are governed by the conditions of the car hire renters concerned, which must be accepted when you order.

Download the BSP AUTO Conditions

http://corsair.bsp-auto.com/mentions.asp

Article 3. Flight schedules


3.1 The flight times indicated by CORSAIR are not guaranteed

Before accepting your ticket, CORSAIR will inform you of the available times which will be shown on your ticket. We may modify scheduled flight times after you purchase your ticket. We therefore strongly recommend that you leave your contact details or those of a contact person at the departure and destination so we can keep you informed.

CORSAIR undertakes to use its best efforts to carry you and your luggage with reasonable diligence. The times indicated on the tickets or elsewhere are not guaranteed. CORSAIR can substitute itself with other carriers without notice and use other planes. You will be immediately informed of any modification to the identity of the carrier as soon as it is known. You will be informed when you check in at the latest, or before the boarding operations begin, for transfers without previously checking in. Flight times can be changed without notice. CORSAIR does not take any responsibility for transfers purchased on another transport contract.


3.2 Please note the last check-in time and the last boarding time:

3.2.1 The « Check-In Deadline » is the time limit before which you should have checked-in on your flight, including your baggage, and hold your boarding card.

Check-in Deadlines may vary depending on the departure airport. CORSAIR will provide the information relating to the Check-in Deadline applicable to your flight.

It is very important that you comply with the Check-In Deadline. Otherwise, you shall be deemed as not having checked-in on time (« no show ») and you will be denied boarding in accordance with article 28 of these general conditions (and in any, the return flight ticket shall be cancelled in accordance with the article 1.5.2 of these general conditions of sales).

3.2.2 The boarding time deadline is set at H-20 minutes before take-off of your flight. Otherwise, you shall be deemed as not having boarding on time (« no show ») and you will be denied boarding in accordance with article 28 of these general conditions (and in any, the return flight ticket shall be cancelled in accordance with the article 1.5.2 of these general conditions of sales).


3.3 Definition of “direct flight”:

A direct flight is one which is made without changing aircraft to a final destination. A direct flight can be made with or without stopovers.

3.4 Definition of “non-stop flight” :

A non-stop flight is a flight which is made without changing aircraft to a final destination, and which does not include a stopover.

3.5 Definition of stopover :

A stopover is an intermediary stop between the airport of departure and the final destination for technical or commercial reasons.

Article 4. Choice and reservation of a seat

If you purchased on www.flycorsair.com or from one of our points of sale, you can choose your seats at the reservation time.

  • The service “choice of a seat” is a service which is offered for the flights exclusively operated by CORSAIR and subject to availability and modification (change of aircraft, reason connected with operating the flight, etc.). It is specified that this service is paying at the reservation time and at any later date up to 2 hours before the flight time departure.
  • Among the choice of seats, you can book a seat +.
  • Some seats cannot be pre-reserved for safety reasons (emergency exit), or because they are given priority for certain types of passengers (extra medical seat, oxygen, cradle, baby seat, seat for disabled and mobility handicapped people).
  • If you do not wish to choose your seat at the reservation date or at any later date, CORSAIR will automatically allocate you a seat.

Find out more on the seat +

Special conditions applicable to the choice of a seat

Article 5. Travelling conditions for pregnant women

As general rules, pregnant women are accepted on Corsair flights till the end of the seventh month. From the first day of the eighth month, the transportation of pregnant women is no longer allowed.

The pregnant women shall be responsible of all the consequences resulting from the failure to respect this provision.

Without any requirement of obtaining a medical authorization, CORSAIR advise however any pregnant women to reach her doctor in order to know her ability to travel by plane. 
 

Article 6. Conditions of travelling for children under 2 years

For safety reasons, the number of children under 2 or babies is limited to 25 on-board: 23 in the Economy cabin, 1 in the premium cabin and 1 in the Business class.

The baby tariff doesn’t allow the baby to have a seat during the flight. The baby travels on the knees of one of his parents attached to him by a specially adapted belt.

If the baby becomes a child passenger (from 2 years old) during the journey, the child tariff applies for the return trip.

Even though the baby does not have a seat during the flight, specific locations must be respected on-board because they are fitted with additional oxygen masks.

CORSAIR reserves itself the right to move any passenger accompanying a baby who does not respect this instruction.

It is possible to ask for a cradle to lay the baby down in during the plane’s cruising phases. The number of cradles on board is limited to:

In Economy Class: 4 on an A330.

In Premium class: 1 cradle on an A330. 

The request must be made to the Customer Service (dial 3917. Cost : Eur 0.35 cts/mn from landline) or to your point of sale. Tariff : Eur 50 per leg.

It is possible to purchase an additional seat for transporting the baby during the cruising phases. However, the baby must be able to be seated on the seat, because car travelling seats are not approved for air transport and the child cannot be kept in them in complete safety.

Whatever the reason, in the event of turbulence, landing or takeoff the baby must be attached by a baby belt (supplied by the crew) to one of its parents, for reasons of safety, and kept on its parent’s knees.

CORSAIR does not provide meals or nappies for the baby. Nappy changing tables are available on board our flights. Our crews can reheat baby meals supplied by the parents on request (bottle warmers).

The person accompanying a baby must be an independent, valid and responsible adult, aged over 18 years old.

The accompanying person cannot be responsible for more than one baby.
 

Article 7. Travelling conditions for children over 4 years and under 12 years

7.1 Unaccompanied Minor (UM)

Reservations for a child travelling alone are not allowed on the www.flycorsair.com websites because they are subject to a quota and must be specifically accepted by CORSAIR.

In addition, UM reservations are subject to special pricing (only certain classes of reservations authorize UM demands).

On reservation, it is compulsory to provide the name and contact number of the person accompanying the child at the start and at the arrival of the flight. If the accompanier is not present at the arrival or cannot be contacted, the child will be returned on the next flight to his or her point of departure.

A UM application cannot be made if the parents or accompaniers are on board the same flight.

If the status of unaccompanied child is not specified when the reservation is made and the UM quota is reached, the child cannot be accepted at the check-in. If the quota is not reached before checking-in, the child’s reservation dossier must be regularized at the sales desk and the readjustment costs paid.

Reservations for a child travelling alone for a travel including a transfer are not allowed.

CORSAIR does not provide transfers for the flights operated by other airlines for unaccompanied children.

A French minor could travel alone within the European Union with a valid identity document (national identity card or passport). For countries outside European Union, a passport remains compulsory in most cases.

Please note : unaccompanied children aged under 5 are not allowed on the flights to or from Canada. 

From 15 January of 2017, any French minor who travel alone outside the European Union (Mauritius Island, West Africa, Canada, United States, Porto Rico, Saint Martin-Juliana, Dominica, Sainte-Lucie, San Juan, United States) without its parents must present one of the following documents :

 

If the parents of the minor are French :

  • A valid ID document : passport or identity card + visa if required by the country of destination (you can check the requirements of your country of destination on the website diplomatie.gouv.fr)
  • A copy of one parent’s valid ID document or expired from less than 5 years : identify card or passport
  • Authorization signed by one the parent exercising the parental authority

If the parents of the minor are European :

  • A valid ID document of the minor + visa if required by the country of destination
  • A copy of one parent’s valid ID document : identity card, passport or resident permit
  • Authorization signed by ont of the parent exercising the parental authority

If the parents of the minor are not European :

  • A valid ID document of the minor + visa if required by the country of destination
  • A copy of one parent’s valid ID document : identity card, passport, valid resident permit or a certificate of identity or travel for a refugee or stateless person.
  • Authorization signed by one of the parent exercising the parental authority

The authorization of leaving the territory is not required for the minors travelling alone on flights to French Overseas Department (Guadeloupe, Martinique, Guyane Française, Réunion) unless a stopover is scheduled (even for a technical reason) in a foreign country.

7.2 Accompanied children 

Any child under 12 years who has not the UM status in his reservation file must necessarily travel with an adult over 18 years. If the reservation of the adult has not been made at the same time of reservation of the child, the surname and the adult reservation number file must be mentioned in the child reservation file. You could communicate this information by contacting our Customer Service or going to our points of sale.

Corsair informs you that some countries of destination sometimes require from minors complementary specific forms such as a visa or a parental authorization. Then, it is recommended to prepare one's travel by checking all the required documents on the dedicated space of the Foreign Affairs Ministry website, under the heading "Advice to travellers".

Article 8. Conditions of transport applicable to the disabled persons and with reduced mobility

These provisions are taken in the respect of the EC Regulation n° 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.

Important : if you travel on a flight with a Corsair flight number but which is operated by an other partner airline, all the services or conditions of carriage described herein may not be applicable. We recommand you to contact the airline in charge of the flight in order to check the conditions of transport and that your special request can be taken into account. 

8.1 Assistance

8.1.1 Before your flight

You are a disabled person or person with reduced mobility and you need specific assistance during transport and at the airport: please inform us at the time of your reservation and at the latest 48 business hours before the published departure time of your flight.

You can reach our support team at the following number: +33 (0)1 73 323 025 (no surcharge).

Once you have made your booking, you can also complete a writing special assistance request by using our special form available on our website (subject: “At the airport”):

https://www.flycorsair.com/en/new-demand-form?subject=aeroport

For the transport of mobility equipment such as a wheelchair, guide or assistance dogs, femoral prosthesis, etc., we recommend you inform Corsair at the time of your reservation and at the latest 48 business hours before the published departure time of your flight. This will help us to take the appropriate measures to respond to your request.

Our teams may ask you specific documents, such as medical documents or technical documents for the mobility equipment, in order to organize the assistance and make the verifications that could be needed.

In addition, if you want to travel with a guide or assistance dog, you must ensure that it complies with the health requirements of the country of departure and destination as well as the identification of the latter: plate, harness.

8.1.2 At the airport

Within the European Community, the provision of specific assistance to disabled people or people with reduced mobilities is the responsibility of the airports, in application of EU Regulation No. 1107/2006.

At the Paris Orly Airport, our main base, Aéroports de Paris is liable for the specific assistance. You can find more information on their website:

https://www.parisaeroport.fr/en 

We recommend you arrive early, at least 2 hours before your flight, so that your assistance can be organized and facilitated in the best conditions. Special information and a dedicated staff will be available to help you find your way around and save time. Your wait will also be reduced at check-in and when going through the various formalities (police, security etc) thanks to special queue.

When you arrive at the airport, we recommend you reach our staff.

They will be at your disposal to help you board or leave the aircraft. In that case, this requires the use of your own manual wheelchair or mobility equipment provided by the airport.

We will also be ready to help you board and leave the aircraft if you have difficulties with speech, hearing and/or vision. Just let us know at the time of booking.

For their personal convenience and wherever possible, we allow people with reduced mobility and people with special needs to board in priority.

We would also like to inform you that if you have requested adapted assistance at your destination, we will ask you to remain on board until disembarkation, so that our staff can help you. 

8.1.3 On board

Our crew is properly trained to assure your security and respond to your well-being on board during your flight. Don’t hesitate to ask them in case you need anything.

The crew is available to help you get to the toilet, using an on-board chair if necessary.

Please note, however, that the flight attendant is not authorized to take care of your personal hygiene or help you eat.

In addition, on-board personnel are trained to provide first aid in the event of an emergency.

Nevertheless, they are not authorized to administer medication or give injections. If your personal condition requires such assistance, and you are unable to do so yourself, we strongly recommend that you travel with someone who can help you.

This person shall have to pay a standard fee. We need to be informed at the time of booking, and no later than 48 hours before departure.

Important: we are not able to keep any medication on board. Please make your own arrangements. More information can be found on our website : https://www.flycorsair.com/en/special-luggage/how-transport-medicines

The passengers with disabilities or reduced mobility, even with an assistance dog, can’t be seated on seats next to emergency exits, for safety reasons and to facilitate the access to such exits in case of emergency.

If you want, you can book an extra seat during your flight. We invite you to contact our team for more information. 

8.2 Transport restrictions and the need to travel with an accompanying person

Corsair may refuse carriage to disabled persons or persons with reduced mobility for reasons related to safety requirements or if the doors of the aircraft make access impossible.

The use of certain type of seats can also be refused to disabled persons or persons with reduced mobility for security reasons.

In addition, all passengers must be autonomous, able to eat on their own, fasten and unfasten their seatbelts, adjust their oxygen mask if necessary, and be able to move around the toilets independently.

Failing this, the passenger must be accompanied by an adult of legal age who will assist them during transport.

Please note: CORSAIR requires the presence of an accompanying person to provide you with the assistance you need and to meet applicable safety requirements, if you are unable to understand and apply the applicable safety and evacuation measures.

8.3 Luggages and transport of mobility equipment 

CORSAIR will carry two pieces of mobility equipment (wheelchair, walker, etc.) and one piece of medical equipment free of charge in the hold, in addition to the baggage allowance, provided there is sufficient space on board the aircraft and without prejudice to the application of legislation on hazardous materials.

You can find more information about the conditions of transport of persons with disabilities or reduced mobility in our guide :


Article 9. Luggage

The passengers are responsible for the content of his/her luggage and personal effects. The passenger must comply with flight regulations, which clearly stipulate the articles which are authorized in the cabin and the hold. CORSAIR will not be liable if certain objects are confiscated (because they do not conform) by the airport authorities. Any luggage not picked up by a passenger at the arrival of its flight and requested more than 5 days after, for any reason whatsoever, shall generate some financial charges, which correspond to the airline’s luggage storage costs.

The purchase of a CORSAIR flight ticket gives entitlement to use of a luggage allowance (cabin and hold), which are defined:

  • According to the airport of origin and the destination.
  • According to the number of luggage articles and a maximum weight
  • According to the nature of the luggage

Certain passenger typologies can also claim a specific allowance. The failure to use this allowance does not give entitlement to a refund. The passenger can only provide more luggage if he or she is authorized to do so under the terms fixed by CORSAIR. Only luggage which complies with regulations and CORSAIR’s procedures can be accepted on board (especially in terms of the nature of the content, container, weight and dimensions). For more information please click here.

Article 10. "Additional baggage" Service

Your baggage allowance corresponds to the maximum weight and number of baggage items that you can transport in the hold at no extra charge. If you exceed the size, weight, or number of baggage items allowed, you shall pay an extra charge when checking in.

10.1

The "additional baggage" service is a service set up by CORSAIR who allows buying in a fixed way an additional baggage with the same baggage weight of your cabin class of travel (23 kg per baggage in Economy or Premium classes and 32 kg in Business class) with a 20 % reduction with regard to the price applied at the airport the day of your departure.
Additional baggage allowance cannot be purchased in the following cases:
for a baby under 2 years ,
for the transport of an animal (in the cabin or the hold)
for sports equipment (special fees apply)

10.2

Through internet this service is limited to 2 single additional baggage by passenger within the limit of the weight authorized per cabin class (23 kg per baggage in Economy or Premium classes and 32 kg in Business class).

10.3

This service is available when you make your reservation by internet or at Corsair's desk at the airport or in travel agencies (provided that these agencies use the GDS Amadeus software). The 20% reduction is offered only if you buy this service by internet.

10.4

This service is valid for all the destinations for which CORSAIR is the operating carrier (which excludes the flights operated in Code share).

10.5

This service is a fixed purchase of one exceeds additional 5 kg baggage with regard to the baggage allowance applicable to the flight on which you wish to travel.

10.6

This service is not refundable, nor transferable. It can only be modified in case of a chnage of flight. If you do not use the whole of your baggage allowance, you cannot claim to be refunded by CORSAIR for the part of the exceed which has not been used.

Article 11. Conditions for transporting animals

You are responsible for examining the phytosanitary conditions of acceptance in the country of destination and/or transit.

The animal must be aged over 8 weeks at the time of the travel. Animals are not permitted for travel in cabin from/ to Mauritius Island.
Pet carnivores must be tattooed for all destinations (or be identified by an electronic chip, according to the Decree of 02/07/01, which became effective on 03/12/01).
All vaccines must be up-to-date and effective, the vaccination against rabies is compulsory at the departure and destination of all our stopovers apart from Martinique, Guadeloupe and Reunion Island (Decree of January 14, 2008-Official Journal)
The health book must be up-to-date and presented at the check-in.
The passenger must present a certificate of good health, drawn up by the veterinary services and antedated less than five days before the date of the journey. The certificate must also be established by the veterinary services at the destination, if the passenger is staying longer than 15 days.
The transport of emotional support animals (ESA) is not admitted in cabin no matter that the passenger supplies a medical certificate giving evidence of the quality of emotional support of its animal. However, the transport of emotional support animals (ESA) may be transported in hold if all conditions enumerated below are respected. 
The animal must be transported in the cabin if the animal’s weight plus its container weighs less than 5 kg. The container must be approved for air transport. The animal must be kept in its container throughout the whole flight and will remain under the passenger’s exclusive control. The animal is not included in the passenger’s cabin allowance. You have to pay the baggage allowance of 75 euros for Fort de France, Pointe à Pitre, Saint Denis (Reunion island), and of 150 euros for Montreal, Africa and Madagascar.

The animal is transported in the hold if the weight of the animal and its container do not exceed 50 kg. The animal is not included in the passenger’s hold allowance. You have to pay the bagage allowance of 150 euros for Fort de France, Pointe à Pitre, Mauritius (documents required and exportation license from the Minestery of Agriculture), Saint Denis (Reunion island), and of 300 euros for Montreal, Africa or Madagascar.
Over 50 kg, the transport must be made by freight.
Dogs of the first category, as defined in the French Law of the 6 January 1999, and articles 1 and 2 of 21 april 1999, which were published in the Official Journal in April 1999, have not been permtted to travel on CORSAIR flights since 14 January 2008.
Dogs of the second category can travel on CORSAIR flights under certain conditions :
-    The owner of the dog or the passenger who travel with the dog must be adult
-    The owner of the dog must present at the registration the type of dog by a birth certificate, its pedigree or an official document issued by the Société Centrale Canine
-    The owner must present an insurance certificate
-    And a statement made at the residence council.

EMOTIONAL/PSYCHIATRIC SERVICE DOG
Corsair not allow the transport of the emotional/psychiatric service dog or any other emotional/psychiatric support animal, that its required by a passenger who has a mental or physical disability.

You can obtain more information on our page about animal transport. 

Article 12.The air carrier’s liability towards passengers and their luggage

This information memorandum summarizes the rules of liability applied by community air carriers as is required under community legislation and the Montreal convention.

  • Indemnity for death or injury:

There is no financial limit for liability for the injury or death of a passenger. The air carrier cannot dispute claims for indemnity of up to 128,821 DTS (approximately 159,000 EUR). Above this amount, the air carrier can defend itself against a complaint by providing evidence that it has not been negligent or acted wrongfully in another way.

  • Payment of advances:

 If a passenger dies or is injured, the air carrier must pay an advance to cover immediate financial needs within 15 days from the identification of the person eligible for indemnification. In the event of death, this advance cannot be less than 16,000 DTS (approximately 20,000 EUR).

  • Passenger delay :

The air carrier is liable for losses due to passenger delay, except if it has taken all reasonably foreseeable measures to avoid the losses or if it was impossible to take such measures. Liability for passenger delay is limited to 5,346 DTS (Approximately 6,950 EUR).

  • Delayed luggage :

The carrier is liable for losses due to delayed luggage unless it has taken all reasonably foreseeable measures to avoid the losses or if it was impossible to take such measures. Liability for delayed luggage is limited to 1,288 DTS (Approximately 1,580 EUR).

  • Destruction, loss or damage to luggage

The air carrier is liable for destruction, loss or damage to luggage for up to 1,288 DTS (Approximately 1,580 EUR). It is liable for luggage, which has been checked in, even if it has not been negligent, unless the luggage is defective. The carrier is only liable for unchecked in luggage if it has been negligent. The carrier is not liable for damage or delays in delivery suffered by the following property: fragile and perishable objects, foreign currency, tools, silverware, securities, assets or valuables. Other precious objects, samples and business papers placed in the checked-in luggage with or without the carrier's knowledge.

  • Higher liability limit for luggage

A passenger is eligible for a higher liability limit, if the passenger makes a special declaration at the latest at the time of check-in, and pays an additional fee.

  • Complaints concerning luggage:

If luggage is damaged, delayed, lost or destroyed, the passenger affected must complain in writing to the air carrier as soon as possible and within 7 days. If damage occurs to checked-in luggage and if there is a delay in routing luggage, the passenger must complain in writing within a period of seven days and twenty-one days respectively from the date when the items of luggage were supplied to it.

  • The respective liability of the carrier with whom a contract has been concluded and the actual carrier

If the carrier making the flight is different from the one with whom the contract has been concluded, the passenger is entitled to send a complaint to either of them. If a carrier’s name or code appears on the ticket, this is the carrier with whom a contract has been concluded.

  • Time limit for bringing claims:

Any claim for damages must be brought within two years following the date the plane arrives, or following the date on which the plane should have landed.

  • Basis for the above-mentioned rules :

The rules described above are based on the Montreal convention of 28 May 1999, implemented in the European Union by regulation (CE) n°2027/97 (as amended by Regulation (CE) n° 889/2002) and by the national legislation of the Member States.

This summary cannot be used for the purposes of indemnification or interpreting the provisions of the applicable regulations and/or the Montréal convention.

For more information about your rights as a passenger, you can go to our section Passengers Rights

Article 13. Statutory and administrative and sanitary formalities

Before purchasing your tickets (adult, child travelling alone or accompanied, baby,...), you shall be in possession  of all the documents, visas and particular permits which are necessary to your travel and respect all the legal dispositions (laws, decisions, requirements and stipulations) and sanitary dispositions of the country of departure, country of destination and country of destination and country of transfer.

You are responsible of checking the entry and staying formalities with the embassy and consulate of your country/countries of destination or transfer. You are therefore invited to consult the following websites:
Customs service: 
Web site: www.douane.gouv.fr
Advice to travellers: www.diplomatie.gouv.fr

The information supplied below by CORSAIR is given as advice only and is subject to modification. You must obtain information on the different documents and formalities required for entering the country of destination or transfer from the competent authorities, on the date of your journey. A passenger who is not allowed to check-in or board because of nonconforming documents automatically loses his/her ticket. CORSAIR cannot be held liable if boarding or access to the destination country is refused due to failure to satisfy police, health or customs formalities.
CORSAIR cannot be held liable for the losses or costs you may suffer due to non-compliance with the legislation in force in the state of departure, destination and transit.

CORSAIR reserves the right to refuse to transfer any passenger who is not in compliance with the local authorities of your country of departure, transit and destination for administrative, police, customs or health formalities.

Important information :

It is compulsory for minor children to have their own identity papers from birth, whether they are travelling alone (UM) or accompanied.

Some countries require a passport, which is valid more than 6 months after the return date.

All French citizens must have the following documents:

For Guadeloupe, Martinique and Reunion Island flights (direct flights without a stopover):

Valid individual passport (same name, same first name as on the ticket) or  National identity card.

For all other destinations (including flights to Saint Martin, and on Reunion Island flights with a stopover):

Individual valid passport (same surname/same first name), accompanied by the additional documents claimed by the country of destination (valid visa)

It is your responsibility to ensure that you are in conformity with sanitary formalities of departure, arrival and transit States. Vaccinations can be obligatory (notably against the yellow fever for African countries such as Ivory). 
In any case, we recommend you to ask the advice of your attending physician at least six weeks before departure, some vaccines (notably the one against yellow fever) must be realized a few weeks before the departure. 

Useful address: https://vaccination-info-service.fr/

We inform you that the yellow fever vaccine should be done at least 10 minimum days before departure and exclusively available in international vaccination centers. 


 

Article 14. Conditions for using the site: protecting privacy and personal data

Following the entry into force of the European Regulation on General Data Protection from May 25th, 2018, Corsair is in conformity with the legal dispositions and invite you to report to the Privacy Note by clicking on this link.
You can access partner sites which are not governed by these provisions by hypertext links on the site. You are asked to read the rules on the use and disclosure of data you might transmit to these sites.

Article 15. Conditions for using the site: Use of cookies

A cookie is a compact piece of data (a small file of a maximum of 4 kilobytes), which is backed up on your disk by your computer. A cookie can only be read by the server, which supplied it to you. It does not enable you to be identified. Conversely, it records data on your computer’s browsing on our site (the pages you have consulted, the time and date of the consultation, your IP address, etc...). CORSAIR uses these cookies to match the information on our site with your preferences as visitor and customer. You can stop using cookies at any time by changing the corresponding parameter on your web browser. In this case, it contains certain data you have just supplied to us. You will therefore not have to complete all the forms we have offered you when you next visit.
You can configure your browser as follows to prevent cookies being backed up:

For Microsoft Internet Explorer 7 and beyond, select the "Tools" menu, then "Options", and click on the "Privacy" tab. Then click on the link "Delete specific cookies". At this stage select the options to suit you

For Google Chrome, click on the icon representing a tool menu spanner, which is situated in the browser toolbar. Select Settings. Click Show advanced settings. In the "Confidentiality" section, click on the Content settings button. In the "Cookies" section, select the options to suit you.

For Netscape 6.X and 7. X: 1. Choose the “Edition” menu> “Preferences” 2. Click on “Advanced” 3. “Cookies” Section.

For Netscape Communicator 4.X: 1. Choose the “Modification” menu > “Preferences” 2. Click on “Advanced” 3. “Cookie” Section. 

For Opera, 1. Select the "File" menu>"Preferences" 2. Privacy

For Apple Safari, select Preferences from the Safari menu, then click on Security. Select Never if you do not wish to save cookies on your computer. The downside to this is that you may not be able to access certain websites. Select Always to accept and keep all cookies. Select "Accept only from the sites I visit" to block the storage of cookies from sites that you have not opened. Select this option to avoid advertisers on websites that you visit from storing their cookies on your computer. To view the cookies that you have accepted, click on "Manage cookies". You can then delete any you do not wish to keep.
 

Following the entry into force of the European Regulation on General Data Protection from May 25th, 2018, Corsair is in conformity with the legal dispositions and invite you to report to the Privacy Note by clicking on this link.

Article 16. Terms for using the site: Intellectual Property

All the data, text, information, images, photographs or any other content published on the site are protected under intellectual property law. Therefore, any reproduction, representation utilization or adaptation in any form whatsoever of all or part of the elements on the site without CORSAIR’s prior written agreement is an act of infringement sanctioned by the Intellectual Property Code. All the brands (commercial brands and logos) and any other distinctive sign which is displayed on the CORSAIR website are owned by CORSAIR and/or its partners. Consequently, any reproduction, representation utilization or adaptation of all or part of these distinctive signs in any form whatsoever is prohibited apart from with the prior written agreement of their holder.
You notably agree:

that these General Sale and Transport Conditions have a contractual and binding nature,

not to use the “CORSAIR” name or the “CORSAIR” trademark or the advertising material shown on the site for any purpose whatsoever without CORSAIR’s prior written agreement,

not to reproduce, all or some of the information on our website for commercial reasons (flights, prices, etc), including on other online sites or services, using any method whatsoever (e.g.: using robots, spiders, or hypertext links).

Article 17. Terms of use of the site: Liability

CORSAIR cannot be held liable for the content of the personal information coming from you. Secondly, CORSAIR cannot be held liable for any consequential loss, such as loss of profits, a contract, a chance, due to using our site. CORSAIR can also not be held liable for the content, data, products and information proposed on third-party sites from which hypertext links are created to the site.

Article 18. Statutory information: Publishing company

CORSAIR
A public limited company with capital of 54 429 385,67 euros, RCS Pointe-à-Pitre 328 621 586, SIRET (identification n°): 328 621 586 00176, APE (business code): 621 Z
Registered office: Aéroport Pôle Caraïbes, zone de fret, 97139 Les Abymes
Publication Director: Pascal de Izaguirre

* From France for any question connected with your reservation, you can contact us by post :

Legal information: Website hoster

INTRINSEC
215 Avenue Georges Clémenceau
Immeuble Le Clémenceau II
92000 Nanterre – France
For the websites: Corsair Mag

Amadeus
485  Route Pin Montard
06560 Sophia Antipolis - France
For the website: My Reservation

Microsoft Azure
Headquarters:
39, quai du Président Roosevelt
92130 Issy-les-Moulineaux

For every other Corsair sites. 
 

Article 19. Legal information: validity of the offers

CORSAIR’s offers all have a validity deadline which you must check. CORSAIR points out that certain search engines sometimes continue to reference old pages of the site containing offers whose deadline has expired. Please disregard them.

Article 20. Legal information: no right of retraction and warning

In accordance with the provisions of Article L221-2 of the Consumer Code, you do not possess a right of retraction when you purchase flight tickets on our website.
You state that you have been informed of CORSAIR’s right to suspend and/or temporarily or definitely modify its on-line services at any time because of technical or regulatory constraints without it incurring liability for this.
 

Article 21. Legal information: Liability

CORSAIR cannot be held liable for the accuracy of the information given by its partners.
Secure payment: secure data
CORSAIR offers you a secure online payment system using cutting-edge technologies and notably the SSL (Secure Socket Layer) data exchange protocol. Secure online payment is the simplest and quickest way to validate your purchases of CORSAIR flights.
Based on the SSL data encryption system, which is accepted as standard by Internet Explorer and Netscape Navigator browsers, the SSL protocol guarantees you total payment security.
You can choose between several payment cards at the payment stage:

  • Carte Bleue credit card,
  • VISA card,
  • EUROCARD,
  • MASTERCARD,
  • AMERICAN EXPRESS.

You then enter the secure mode and you are directed towards a protected SSL page. The information you enter on this page (the number and expiration date of your bank card) are encrypted and are only known to the SSL protocol payment server. The server checks that your bank card is valid (no number error). Once the transaction is performed, you will receive a registration ticket for your payment, including an identification number. The payment is made by payment terminal.

Article 22. Additional control

The second control is performed by 3-D Secure, which is a protection program against credit card fraud created by the international issuers, Visa (Verified By Visa) and MasterCard  (Mastercard Secure Code). This program is based on setting up an additional control for an online purchase: in addition to your bank data you will confirm your payment, by entering a secret code previously supplied by your bank.

Article 23. Legal information : hyperlinks

CORSAIR cannot be held liable for the content, offers, data and services offered through the sites for which hyperlinks have been set up. CORSAIR’s partners – including BSP AUTO - are solely liable for the information and offers contained in the pages on their websites.

CORSAIR is therefore released from all liability for sites the content of which does not comply with the statutory and regulatory provisions in force.

Article 24. Governing law

  • These General Sale and Transport Conditions are subject to French law.
  • Besides, you are informed that after having sent a request to Corsair’s Customer Service (client, dispute, claim, quality, after-sale, etc.) and if you haven’t received a satisfying response within 60 days, you are entitled to file a claim with Tourism and Travel troubleshooter, whose contact details are available on its website:  www.mtv.travel.

You can also fill the European Commission form related to the settlement of litigation accessible on this address: https://webgate.ec.europa.eu/odr/main/?event=main.home.show

 

Article 25. Special terms and conditions applicable to the choice of a seat

  • These special terms and conditions complete the general terms of sale and transport of the company CORSAIR (hereinafter referred to as “CORSAIR”), which can be consulted in the Terms of sale section.  
  • These special terms (hereinafter the “Choice of a seat Terms") apply to all bookings of a seat  via the websites www.flycorsair.com, mybooking.corsair.fr, or by telephone via the CORSAIR central booking service, though a direct sales point (agency or CORSAIR airport counter) or an indirect sales point.
  • The Choice of a seat Terms are deemed to have been accepted unconditionally, in their entirety and in all their provisions, by all clients that book a seat on flights exclusively operated by CORSAIR.
  • When clients book seats for persons other than themselves, they are acting as a representative of the final beneficiary of the seat in question, who is deemed to have accepted the Choice of a seat Terms and to whom the client is a guarantor.

25.1 Terms of booking applicable to the choice of a seat

  • The choice of a seat at the reservation date or at any later date up to 2 hours before the flight time departure is a paying service provided by CORSAIR that guarantees allocation of the seat chosen by the client.
  • This service only involves seats situated in Economy class and which are bookable under the present terms. It is specified that the choice of a seat near the toilets or the galleys is free, excepted for seat+, seats which provide a higher degree of comfort that the other seats of the cabin.
  • This service is open, subject to availability, to clients who have purchased one or more flight tickets in Economy class on a flight exclusively operated by CORSAIR.
  • This service may be booked either at the time of purchasing the flight ticket, or at any later date up to 2 hours before the flight time departure, whatever the booking channel (to the exception of the agencies which do not possess Amadeus) and subject to availability.
  • The applicable booking fees are detailed on the websites www.flycorsair.com under the tab entitled “Choice of a seat”.
  • Various payment methods are authorized, which may differ according to the sales point (Carte Bleue, VISA, AMEX, cheque, cash, etc.)

    For more information, please contact us

25.2 Terms of use applicable to the choice of a seat

When booking a seat, clients acknowledge having read and accepted the following terms of use:

The reservation of a seat is personal and non-transferable,

The option “choice of a seat” can be modified upon the following conditions:

In case of modification for a service at a lower price than the one paid for the original service, the difference is not refundable.

In case of modification for a service at a higher price than the one paid for the original service, the client shall pay the amount of the difference.

In case of modification of the flight ticket to which the purchased service relates, the charges applied to client for the flight ticket’s modification, if any, shall include the modification of the services relating to the modified flight ticket, subject to the availability of the services.

The service “choice of a seat” can be cancelled only in case of cancellation of the flight ticket to which the purchased service relates. The tariff conditions of the flight ticket shall also apply to the cancelled service.

The allocation of (a) reserved seat(s) at the reservation time or at a later date up to 2 hours till the flight time departure, is subject to operational constraints, such as compliance with safety or security measures and the seating of flight staff. To meet these constraints, Corsair reserves the right to allocate a seat which is a different from the reserved seat to the client or beneficiary, without any liability on the part of Corsair. In this event, the price paid by the client for the reservation of the chosen non-allocated seat will be reimbursed under the terms set out in article 25.4 below, without any liability however on the part of Corsair.

The seats open to reservation are determined according to the type of aircraft intended to operate the client's flight. Corsair may decide, at any time and without notice, to operate the flight in question using another aircraft (from the Corsair fleet or not) to that initially scheduled. If the aircraft operating the flight is of the same type as that initially scheduled, no reimbursements are possible. If the aircraft operating the flight is of a different type to that initially scheduled, Corsair will allocate the client or beneficiary of a chosen seat a different seat that offers the same comfort features as the seat initially reserved, without any possible reimbursement and without any liability on the part of Corsair. If a seat that offers the same comfort features as the seat initially reserved cannot be allocated, the price paid by the client for the reservation of the non-allocated seat will be reimbursed under the terms set out in article 25.4 below, without any liability however on the part of Corsair.

The allocation of the reserved seat(s) is guaranteed up to the end of the check-in period. Beyond this time, allocation of the reserved seat(s) is no longer guaranteed and non-allocation of the seat(s) in question will not give rise to any reimbursement.
 

25.3. Specific terms applicable to seats +

These specific terms which apply exclusively to the booking of a seat +, complete the terms here above mentioned which apply to all seats open to reservation.

For imperative safety reasons and in compliance with air regulations, the allocation of Seats + is reserved for able-bodied people, with freedom of movement and able to understand safety instructions. They must be able to open the exit doors, to move quickly and to help others passengers in the event of an evacuation. The following groups of people are therefore excluded:

  • People with reduced mobility, whether temporary or permanent,
  • People with visual, auditory or cognitive impairment,
  • People whose corpulence (waistline exceeding 135 cm) may obstruct passenger access to emergency exits,
  • People whose stature does not allow to assist the other passengers in case of evacuation
  • Pregnant women,
  • Children less than 18 years old, whether accompanied by an adult or not, and babies
  • People that do not master either the French or English language,
  • People under the influence of a toxic substance or in a state of inebriation at the time of check-in, boarding or during the flight,
  • People travelling with animals.

If the client or the beneficiary of a Seat+ does not fulfill the aforementioned safety criteria, Corsair reserves the right to allocate a different seat to the client or beneficiary of a Seat+, without any right of reimbursement.

25.4 Claims and requests for reimbursement

The service “choice of a seat” can only be reimbursed in the following cases:

  • The flight for which (a) seat(s) has(have) been booked, has been cancelled,
  • The seat(s) booked was (were) not allocated for reasons attributable to Corsair.
  • In case of cancellation of the flight ticket to which the booked seat relates, and subject to applicable tariff conditions.

It is understood that failure to comply with Chonoice of a seat Terms, and in particular the conditions of use set out in article 25.2 above, shall not give rise to any reimbursement. Also, the upgrade of the client or the beneficiary of a booked seat will not give right to refund of the price of the reserved non allocated seat.

All claims and/or requests for refund for non-allocation of a reserved seat, must be addressed to the CORSAIR Customer Service Department, located at 1 rue Charles Tellier, 60000 Beauvais cedex, France. Such request shall be accompanied of the reserved seat non-allocation certificate, given to the client by CORSAIR during the checking or on board.

For any claim and request of reimbursement, click here

Article 26. Special terms and conditions applicable to priority check-in & baggage handling services : access +

  • These special terms and conditions complete the general terms of sale and transport of the company CORSAIR (hereinafter referred to as “CORSAIR”), which can be consulted above.  
  • These special terms apply to all purchase of priority check-in services or priority check-in & baggage handling services via the websites www.flycorsair.com,  mybooking.corsair.fr, by telephone via the CORSAIR central booking service, through a direct sales point (agency or CORSAIR airport counter) or an indirect sales point.
  • The special terms and conditions applicable to priority check-in services or priority check-in & baggage handling services are deemed to have been accepted unconditionally, in their entirety and in all their provisions, by all clients that purchase any priority services, on flights operated by CORSAIR.
  • When clients purchase any priority services for persons other than themselves, they are acting as a representative of the final beneficiary of the service in question, who is deemed to have accepted these special terms and conditions and to whom the client is a guarantor.

26.1  Conditions of Purchase of priority check-in & baggage handling services.

  • Priority check-in is a service offered by CORSAIR that grants check-in at the priority desk (Premium class) and access n°1 (no-queuing) at Orly’s airport (“Priority Check-In”).
  • Priority check-in & baggage handling service is a service offered by CORSAIR that grants the benefits of the Priority Check-In (defined above) and priority baggage delivery at destination (“Priority Check-In and Baggage Delivery”).
  • The booking of Priority Check-In or Priority Check-In and Baggage Delivery are open only to Economy Class passengers having purchased one or more flight ticket in Economy Class on a flight operated only under a flight number SS (CORSAIR) and wishing to obtain priority check-in & baggage handling faster than that of Economy Class.
  • The Priority Check-In or Priority Check-In and Baggage Delivery can be booked either at the time of purchasing the flight ticket, or at any later date up to 2 hours before the departure time, whatever the booking channel and subject to availability.
  • However, Priority Check-In or Priority Check-In and Baggage Delivery services are not available departing from Abidjan.
  • Priority Check-In or Priority Check-In and Baggage Delivery services are paying services. The applicable booking fees are detailed on our website in   Priority Check-in & Baggage handling section.
  • Various payment methods are authorized, which may differ according to the sales point (Carte Bleue, VISA, AMEX, cheque, cash, etc.)  For more information, please contact us.

26.2 Terms of use of Priority Check-In or Priority Check-In and Baggage Delivery services

When purchasing a priority services, clients acknowledge having read and accepted the following terms of use:

  • The booking of Priority Check-In or Priority Check-In and Baggage Delivery is personal and non-transferable.
  • The Priority Check-In or Priority Check-In and Baggage Delivery  services can be modified upon the following conditions:
    • In case of modification for a service at a lower price than the one paid for the original service, the difference is not refundable (for instance, the client purchased a Priority Check-In and Baggage Delivery service and wish to modify this option for Priority Check-In service).
    • In case of modification for a service at a higher price than the one paid for the original service, the client shall pay the amount of the difference (for instance, the client purchased a Priority Check-In service and wish to modify this option for a Priority Check-In and Baggage Delivery service).
    • In case of modification of the flight ticket to which the purchased service relates, the charges applied to client for the flight ticket’s modification, if any, shall include the modification of the options relating to the modified flight ticket, subject to the availability of the options.
  • Priority Check-In or Priority Check-In and Baggage Delivery services can be cancelled only in case of cancellation of the flight ticket to which the purchased option relates. The tariff conditions of the flight ticket shall also apply to the cancelled service.

26.3 Claims and requests for reimbursement

The price paid for Priority Check-In or Priority Check-In and Baggage Delivery services can only be reimbursed in the following cases:

  • The baggages have not been delivered as priority for reasons attributable to Corsair.
  • In case of cancellation of the flight ticket to which the purchased option relates, and subject to applicable tariff conditions.

All claims and/or requests for refund for reasons attributable to CORSAIR must be addressed to the CORSAIR Customer Service Department, located at 

CORSAIR / ELEN
Service Client
99-101 Rue de la Bongarde
92230 GENNEVILLIERS
FRANCE

Article 27. Special terms and conditions applicable to a meal + or a meal with specificities

  • These special terms and conditions complete the General Terms of Sale and Transport of the company CORSAIR (hereinafter referred to as “CORSAIR”), which can be consulted hereabove.
  • These special terms and conditions apply to all purchase of a meal + or a meal with specificities via the websites www.flycorsair.com, mybooking.corsair.fr, or by telephone via  CORSAIR central booking service.
  • These special terms and conditions are deemed to have been accepted unconditionally, in their entirety and in all their provisions, by all customers that book one of these services on flights exclusively operated by CORSAIR.
  • When a customer purchases one of these services for persons other than himself, he is acting as a representative of the final beneficiary of the service in question, who is deemed to have accepted these special terms and conditions and to whom the customer is a guarantor. 

27.1 Conditions of Purchase of a meal + or a meal with specificities

27.1.1 Conditions of Purchase of a meal +

The purchase of a meal + guarantees the passenger of the Economy class to be served with the meal + chosen among four options: Italian meal, Ocean meal, Country meal and Gourmet meal.

The meal + booking is proposed to every passenger who has purchased (a) flight ticket(s) in Economy class on a flight exclusively operated by CORSAIR.

The meal + booking may be done at the time of purchasing the flight ticket or at any later date up to 48 hours before the departure time, on one of CORSAIR websites or by contacting our Customer Service. It is specified that this service is only available departing from PARIS ORLY, Pointe-à-Pitre (Guadeloupe), Fort de France (Martinique), Saint Denis de La Reunion (Reunion island).

The meal + booking is a paying service. The applicable booking fees are detailed on the website page dealing with a meal + or a meal with specificities which is located under the tab entitled “Services +” of CORSAIR website: www.flycorsair.com .

Various forms of payment are authorized (Carte Bleue, VISA, AMEX, cheque, cash, etc.)  For more information, please contact us.


27.1.2 Conditions of Purchase of a meal with specificities

The purchase of a special meal guarantees the passenger one of the following eight options (depending on destination): children's meal, gluten-free meal, low-sugar meal, low-salt meal, Hindu meal, vegan meal, kosher meal, and Muslim meal (respects the rites of the Muslim faith). Please note: the gluten-free meal is not suitable for people with gluten allergies. 
Please note that these meals are free of charge for Economy, Premium and Business classes, with the exception of Hindu, vegan, Muslim and Kosher meals, which will be charged for Economy and Premium classes.

The booking of a meal with specificities may be done at the time of purchasing the flight ticket or at any later date up to 48 hours before the departure time, on one of CORSAIR websites or by contacting our Customer Service.

The booking of a meal with specificities is a paying service for the passengers of the Economy class. The applicable booking fees are detailed on the website page dealing with a meal + or a meal with specificities which is located under the tab entitled “Services +” of CORSAIR website: www.flycorsair.com .

27.2 Conditions of use of a meal + or a meal with specificities

When purchasing one of these services, customers acknowledge having read and accepted the following conditions of use:

The reservation of a Meal + or a meal with specificities is personal and non-transferable,

The meal + service or the meal with specificities service can be modified upon the following conditions:

In case of modification for a meal at a lower price than the one paid for the original meal, the difference is not refundable.

In case of modification for a meal at a higher price than the one paid for the original meal, the client shall pay the amount of the difference.

In case of modification of the flight ticket to which the purchased meal relates, the charges applied to client for the flight ticket’s modification, if any, shall include the modification of the meal relating to the modified flight ticket, subject to the availability of the meals.

These services can be cancelled only in case of cancellation of the flight ticket to which the purchased meal relates. The tariff conditions of the flight ticket shall also apply to the cancelled meal.

27.3 Claims and requests for reimbursement

The price paid for a  meal + or a meal with specificities can only be reimbursed in the following cases:

  • The reserved meal was not served on board to the passenger for reasons attributable to Corsair,
  • In case of cancellation of the flight ticket to which the purchased meal relates, and subject to the applicable tariff conditions.

It is understood that failure to comply with meal + or meal with specifications conditions of use set out in article 27.2 above, shall not give rise to any reimbursement.

All claims and/or requests for refund for reasons attributable to Corsair must be addressed to CORSAIR Customer Service Department, located at

CORSAIR

Hauts de Beauvais
6 Avenue du Beauvaisis
PAE du Haut Villé 
60000 BEAUVAIS – France 

Such request shall be accompanied of the purchased theme meal non-delivery certificate issued by CORSAIR to the passenger while checking-in or on-board.

Article 28 : CORSAIR’s right to refuse carriage

At CORSAIR’s discretion, which must be exercised reasonably, CORSAIR can refuse to carry you and/or you baggage, at any point of boarding and/or connection, in the following cases:

Your physical or mental state, notably when it is altered by the consumption of alcohol, the taking of drugs or medicines, might endanger the security of the flight, the crew, other passengers and/or yourself;

Your behavior has endangered or might endanger the security, good order, health, comfort and convenience of other passengers, crew, and/or CORSAIR staff, notably in case of use of an abusive, threatening and/or insulting language towards passengers, crew and/or CORSAIR staff;

You have already endangered the security, good order, health, comfort or convenience of other passengers, crew and/or CORSAIR staff on a previous flight, and CORSAIR has reasons to believe that you might reproduce such behavior;

You refuse to undergo security checks and/or provide proof of your identity.

You do not present the travel documents which are required at the date of your travel to enter into the country of destination or transit, and notably those concerning administrative, police, customs and/or health formalities;

You have not respected CORSAIR instructions and the applicable regulations concerning the security and the safety;

You present after the Check-in Deadline, set at H-1h30 before departure for all destinations to and arriving from Paris Orly, except for flights to and from Africa where the time limit is set at H-2h00 ; and set at H-1h00 from Reunion Island, Mauritius, Mayotte and Madagascar to Paris Orly; or after the Boarding Deadline, set at H-20 minutes before take-off;

You have not paid in full the price of your ticket and/or a tariff supplement, notably in case of excess of baggage allowance;

You do not present a valid ticket or your ticket has been acquired fraudulently;

You benefit from a tariff reduction and you refuse to present the proof of it and to pay the tariff adjustment.

You produce a fake RT-PCR test

You have indicated a handwritten note on your luggage tag issued by the Self-Service Kiosks

You will bear any costs related to check-in and/or boarding refusal and/or disembarking in the cases listed here below and you are not entitled to claim reimbursement of the ticket price.

 

Article 29: Payment in 2, 3 or 4x CB

This is a payment solution in 2, 3 or 4  instalments by Visa or Mastercard* bank card which allows payment of the order to be staggered in 2, 3 or 4 debits depending on the following schedule:

In 2 times*

  • Payment in 2 instalments : 0.8% of the total amount of the claim for basket <=€3000
  • Payment in 2 instalments : 0.50% of the total amount of the claim for basket >€3000 and <=€6000
  • Payment in 2 instalments : 0.29% of the total amount of the claim for basket >€6000

Terms* 
- Payment in 2X is available to and from all our destinations. 
- Payment in 2X is available for flights to and from Mayotte for departures within 30 days. 
- Payment in 2X is available for flights to and from Abidjan, Bamako and Cotonou for departures within 35 days. 
- Possibility of immediate departure for a basket amount between €200 and €20,000 (except exceptions above).

In 3 times*

  • Payment in 3 instalments : 1.6% of the total amount of the claim for basket <=€3000
  • Payment in 3 instalments : 1.0% of the total amount of the claim for basket >€3000 and <=€6000
  • Payment in 3 instalments : 0.59% of the total amount of the claim for basket >€6000

Terms* 
- 3X payment is available to and from all our destinations. 
- Payment in 3X is available for flights to and from Mayotte for departures more than 30 days away. 
- Payment in 3X is available for flights to and from Abidjan, Bamako and Cotonou for a departure in more than 35 days. 
- Possibility of immediate departure for a basket amount between €200 and €20,000 (except exceptions above).

In 4 times*

  • Payment in 4 instalments : 2.4% of the total amount of the claim for basket <=€3000
  • Payment in 4 instalments : 1.5% of the total amount of the claim for basket >€3000 and <=€6000
  • Payment in 4 instalments : 0.88% of the total amount of the claim for basket >€6000

Terms* 
- Payment in 4X is available to and from all our destinations, for a basket amount between €200 and €20,000 possibility of immediate departure (except exceptions above).

Conditions of eligibility :

(*) To benefit from payment in 2, 3 or 4xCB:

  • Payment must be made with a CB Visa or Mastercard (excluding Electron, Maestro, e-CB and prepaid CB cards)
  • Your credit card must be valid within 90 days of your first due date.
  • This offer is only available for transactions in Euros (€).
  • This offer is only applicable on flights operated by Corsair, and within the framework of our partners Train + Air.

You have a withdrawal period of 14 calendar days from the conclusion of the loan.

Insofar as the 14-day withdrawal period does not apply to distance contracts relating to passenger transport services in accordance with Article L 121-16-1 of the Consumer Code and Article 20 of the Corsair General Conditions of Sale and Carriage, you cannot exercise your right of withdrawal on the reservation of your ticket but exclusively on the credit offer in 2, 3 or 4 installments. Consequently, if you exercise your right of withdrawal on the credit offer in 2, 3 or 4 installments, you must imperatively regularize the payment of your ticket with another means of payment.

If you meet all the eligibility conditions (date of transport and destinations), "Payment in 2, 3 or 4 installments by credit card" will be offered to you at the payment choice stage (once your basket validated).

This solution is offered by:

PLEDG, 
SA with capital of €1,194,700.86 - SIREN 823 495 544 RCS Brest 
2, Pointe de Kervigorn, 29830 ST PABU 
ORIAS number: 21001402

PLEDG reserves the right to deny you payment in 2, 3 or 4 installments based on their internal and confidential credit eligibility criteria.

For all your questions about how payment works in 2, 3 or 4 instalments by bank card, also remember to consult the PLEDG FAQ online.

 

Article 30: Payment by cash, PayPal, ANCV, ANCV Connect, Ladom and Continuité Territoriale vouchers

These payment solutions are offered free of charge through our partner SKYLR, a travel agency registered with Atout France under the number IM075220001:

SKYLR SASU with a capital of €20,000 registered in the Paris Trade and Companies Register under the number B 907 987 002, with registered office located 66 avenue des Champs Elysées - 75008 Paris.  
Corsair's Customer Relations Department, whose contact details are given in article 18, remains your sole contact.

Your ticket paid by holiday vouchers ANCV is not refunded in cash. The refund is made through a non transferable and non refundable voucher within 12 months from the issuance date of your ticket. It is specified that the refund of your ticket follows the fare conditions of your ticket.

Payment by cash :

Payment option valid for a maximum cart amount of 1000 euros, only available for transactions in Euros (€), for a reservation of a non-refundable fare (Economy Basic, Economy Classic, Premium Smart, Business Smart). Available to and from all our destinations. The payment must be made to a payment point part of the Nirio-approved FDJ network, within 24 hours. After this delay, without payment from the customer, the reservation will be cancelled. More information can be found on the following page

Article 31: "Upgrade?": our upgrade program by bid

Corsair’s upgrade service general conditions – for more information, please consult our FAQ

1.) The following general conditions ("General Conditions") apply to all monetary requests ("Request") that the client ("Client") submit to Corsair ("Company") to have the possibility to benefit from an upgrade on a flight operated by the Company, in a service class that is at least one superior to the class initially purchased ("Upgrade"). By submitting a Request, the Client expressly acknowledges having read and understood theses General Conditions and accepts them.

2.) To submit a Request, the Client must:

(i) be of adult age in the country of residence at the time of the submission of the Request; (ii) have bought a seat that is eligible for an Upgrade on a regular flight operated by Corsair; and (iii) be authorized to act in the name and for the account of the person or persons designated in the Request.    

3.)You can only make a Request on flights operated by the Company and in certain countries, as determined by the Company at its entire discretion.

4.)To obtain an Upgrade, the Client can make a Request and wait for the approval of the Company, or can choose to buy immediatly an Upgrade to the price proposed by the Company (« Buy-It-Now offer »). Such price correspond to the maximum value of a bid for an upgrade. In this situation, the Client shall be bound to pay immediatly the upgrade. The Client will be then certain to benefit from this upgrade. 

5.)To find out how to submit a Request, if a flight is eligible for an Upgrade, and more broadly all the details and conditions of the upgrade service, please consult the related page by cliking here.

6.) Any Request submitted to by the Client for a reservation with the Company, done directly with the Company or indirectly by an intermediary through a different means of reservation (notably a travel agent), authorizes the person or persons whose name is indicated on the Request, subject to these General Conditions, to be considered for an Upgrade. The Client accepts that the Request is personal and will automatically concern all the passengers in the initial reservation, and that it cannot be requested unless all the passengers in the reservation are at least 2 years old. In the event that the Client does not want to make a Request for all the passengers in the reservation, he/she must contact our Customer Service, which is open every day from 7 a.m. to 10:00 p.m. Paris time at 3917 (0.35 cents/min from a land line) in order to divide up the bidder's travel file from the other passengers before making the Request.

7.) Accepting a Request is at the sole discretion of the Company, without regard to the number of seats available in the transport class contained in the Request. The Company will evaluate the Requests according to several criteria, and in particular the amount proposed by the Client, the original flight class reservation, the status of the Client Club if applicable, the number of available seats in the upgraded service class in question and the number of people subject to the Request.

8.) The Client acknowledges that the Request can be accepted by the Company up to 4 hours (four hours) before the scheduled departure of the eligible flight.. Once the Request is accepted by the Company, the Client will be legally bound to pay the indicated price, corresponding to the Upgrade purchase. In this case, the Client acknowledges that he/she can only refuse the Upgrade based on the condition laid out in these General Conditions.

9.)The Client acknowledges that it can withdraw its Offer up to 6 hours prior to flight departure, as long as the Offer has not ben accepted by the Company. .

10.) If the Company cancels a flight and redirects the Client to another flight, the Client's Request accepted by the Company may be transferred to the new flights, subject to the availability of the upgraded class and the seats in that class. In the event that the accepted Request will not be transferable to the new flights, or if, for whatever reason, there were not enough seats available in the upgraded class to give the Client an Upgrade, the Client will be reimbursed the total of the amount paid for the Upgrade. The Client will therefore be re-credited on the credit card used to pay for the Upgrade, and he/she acknowledges that the Company will have no other obligation to him/her.

11.)If the Client modifies or cancels his/her initial reservation, or does not show up for boarding ("no-show") once the Request has been accepted by the Company, the Client cannot transfer the Upgrade to its new flight and claim for a refund of the amount paid for the Upgrade, and the Company shall not be held responsible. If the Client decides to modify/cancel his/her initial reservation before any acceptation by the Company, the Request shall be cancelled and the Client shall make a new Request on the new flight if eligible. .

12.)If the Company accepts the Request, the Client will be immediately debited the totality of the amount of the Request on the credit card details transmitted, and the Company will agree to the Upgrade for the passengers mentioned in the Request. The Client acknowledges that the amount of the Request includes taxes and fees payable in advance for the Upgrade, corresponding to the total amount billed by the Company to the Client. In case of Buy-It-Now offer, the Client accepts to be immediatly debited of the amount accepted to benefit from the Upgrade.

13.)Under no circumstances may the Client attribute or transfer all or part of an Upgrade accepted by the Company to another person or another flight.

14.)The Request accepted by the Company may not be modified, exchanged, or reimbursed and no credit will be possible unless: i) the Company cancels the Client's flight on which the Client's upgrade request was accepted by the Company and the Client cannot get a seat in the same class on the new flight; ii) the Client could not be upgraded due to the Company (notably in the event of a change in plane or a late connecting flight, having prevented the Client from taking the flight on which he/she was upgraded).

15.)Once the reimbursement for the Request has been approved by the Company, the amount paid for the Upgrade will be re-credited to the payment card account that was used for the purchase. The reimbursements will be made in the currency in which the amount of the Upgrade was billed. If an exchange rate has to be applied for the initial billing currency, the current rate will be determined by the Company at is entire discretion. This rate may be modified to take into account exchange fees and other fees the Company may incur. The Client acknowledges that under no circumstances will the reimbursement amount be higher than the amount billed by the Company.

16.)The pricing conditions of the original ticket bought by the passenger will remain in place and will apply, even if the Upgrade Request was accepted and the passenger got an Upgrade. They includes, but are not limited to, the cancellation policy, the modification fees.In addition, the baggage allowance of the original ticket purchased will not be changed in the event the Company accepts the Request.

17.) Any additional luggage bought on the initial flight shall apply on the upgraded flight. However, the other additionnal services bought by the passenger and related to the initial class service cannot be refunded (for instance, comfort seats, meal etc).

18.) The upgraded Client will benefit from the regular services offered to passengers in the class price of the Upgrade, and notably, but not limited to, priority check-in, baggage priority, access to the airport lounge, priority boarding, in-flight meals. However, the Client acknowledges that the Company will not be held responsible in the event that it cannot guarantee the Client of the regular services offered to passengers in the Upgraded class, for a reason that cannot be attributable to it.

19.) In the event that the Client does not get the Upgrade accepted by the Company and his/her credit card was billed the amount of the Request, the Client may ask for a reimbursement based on these General Conditions. The Client may request a reimbursement by calling our Customer Service open every day from 7 a.m. to 10 p.m. Paris time at 3917 (0.35 cents/min from a landline).

20.)The Company reserves the right to modify these General Conditions at any time, at its sole discretion, or end the Upgrade bidding program of the whole Company. Neither canceling the program, nor changes to the program will affect the Requests that have already been accepted

21.)If the Company does not exercise its rights, it should not be interpreted as a waiver of their exercise later, nor as the abandonment of them, and the Client obligations in this regard remain entirely in force.

22)These General Conditions constitutes the integral agreement reached between the Client and the Company and replaces all previous agreements, spoken or written, concerning the subject of these conditions.

23)These General Conditions must be read jointly with the transportation general Conditions and the Company's legal notices, which apply to the use of the Company's Internet website and are incorporated into these General Conditions to form the conditions as a whole. In the event of a conflict between the different documents, these General Conditions prevail. These General Conditions are subject to French law and the Client accepts to submit to the exclusive competence of the French Courts.