Help and Contact
Our Customer Service Is Here to Answer All Your Questions
Corsair Supports You Throughout Your Journey
Whether before your flight, onboard, or upon arrival, our goal is to provide clear answers and personalized advice.
Prepare your trip or book a flight.
Our customer service team is here to help you prepare for your journey: looking for a quote? Need advice on our flights or services? Want to create a customized trip with personalized options tailored to your needs—such as choosing a specific meal, planning a trip with your pet, bringing sports equipment, or requesting a bassinet for your baby?
Our customer service team will find the right solutions to your questions and help you plan a tailor-made trip that suits you.
Modify or manage your trip
Need information about a flight, want to add services to your booking, modify or cancel your trip, get assistance with check-in, inquire about health measures at your destination, or link your ticket to your loyalty account…
For any questions or last-minute changes, our customer service team is here to offer tailored support.
Manage your baggage
Need information about your baggage or want to add an extra piece? Lost or damaged baggage?
Travel with peace of mind—our customer service makes your luggage a priority.
Give us your feedback or submit a claim
Your feedback matters—feel free to share your experience with Corsair.
Want to submit a claim, follow up on an existing case, or learn more about your rights? Our customer service is here for that too.
A customer service team that listens—when everything’s going smoothly and even when it’s not!
Contact Us
Corsair Customer Service
Our caring advisors are dedicated to supporting you throughout your journey and are available 7 days a week. Don’t hesitate to reach out—they’ll take you under their wing to meet your needs. That’s what it means to travel in good company.
Below are the customer service hours by geographic region:
From Mainland France
Contact our Customer Service Monday to Sunday from 7:00 AM to 12:00 AM at the following number:
From the French Caribbean
Contact our Customer Service Monday to Sunday from 1:00 AM to 6:00 PM at the following number:
From the Indian Ocean and Africa
Contact our customer service Monday to Sunday from 9:00 AM to 1:00 AM at the following number:
Are you deaf or hard of hearing?
Contact our customer service using our tool adapted for hearing impairments.
This service is available Monday to Friday from 8:30 AM to 9:00 PM and Saturday from 8:00 AM to 12:00 PM (mainland France time).
Because we care about making our customer service accessible to everyone, we partner with Roger Voice to allow deaf and hard-of-hearing individuals to contact our advisors easily and with confidence.
Our partner Roger Voice offers real-time interpretation in French Sign Language (LSF) and Cued Speech (LPC). Video interpretation is carried out by certified LSF interpreters and LPC cued speech professionals.
You can also reach our after-sales service for any questions related to your booking (information, modification or cancellation, claims) at the following number: 0800 94 10 08 (toll-free from a landline).
You can also visit a Corsair agency. Find the list of agencies here.
When Is the Best Time to Call Corsair Customer Service?
To reduce your waiting time, we recommend calling between 7:00 AM and 11:00 AM or between 6:00 PM and midnight, outside of peak hours.
NEW REQUEST
Any request for cancellation or refund of a ticket purchased through a travel agency other than Corsair (physical or online) must be made directly with the agency in question.
TRACK AN EXISTING REQUEST
Your demands
No registered request.
Search a claim
Contact Our Cargo Service
The Corsair fleet is at your service to transport all types of goods across its entire network. Thanks to the capacity of our aircraft holds and the professionalism of our teams, our airline is a trusted logistics partner. The cargo service enables you to ship any type of merchandise worldwide, regardless of weight.
Corsair ensures the delivery of all your shipments under optimal conditions of time, security, and cost.
For more information, please contact our partners below:
Paris
Bagages sans Frontières: 01.49.75.36.23 and 01.49.75.36.43 – bsf@fretbsf.com
Pointe-à-Pitre
Aérocargo: 05.90.21.15.41 – ops.ptp.fr@ecsgroup.aero
Fort-de-France
Aérocargo: 05.96.42.06.09 – i.siberan@ecsgroup.aero
Réunion
Aérocargo: 02.62.48.74.64 – ops.run.fr@ecsgroup.aero
Mayotte
Bagages sans Frontières (via OCX): 02.69.62.07.03 – mayotte@ocxpress.com
Mauritius
CEL Aviation LTD: +230.637.9363 – sales@celaviation.com
Ivory Coast
Airfret: +225 21 27 63 33
Please note that the contacts above are for the transport of personal effects and are intended for individual customers. For any other freight requests, or for freight forwarders, please contact the cargo team at: corsair@ecsgroup.aero.
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Les questions les plus fréquentes
Installment payment with no fees (0% APR) is a payment facility offered by Corsair for the purchase of Corsair flight tickets to all destinations served by the airline, subject to booking eligibility. More information about payment methods is available here.
Only one animal is allowed in the cabin (max. 8 kg including carrier), with mandatory reservation 72 hours before departure. Fees ranging from €75 to €150 apply depending on the destination, and a health certificate is required. A form must be presented at check-in; guide dogs are accepted free of charge. More information here.
Claims must be submitted via the online form or by contacting customer service, available 7 days a week from 7:00 AM to midnight at 3917.
Online check-in is free, available from 72 hours to 2 hours before the flight, and must be done separately for the outbound and return journeys. The boarding pass can be issued in paper or mobile format. Certain situations (unaccompanied minor, infant, reduced mobility) require check-in directly at the airport.
The Club Corsair is a free loyalty program that allows you to earn credits in euros with each purchase, which can be used to pay for tickets or services. Exclusive benefits are offered: extra baggage, priority access, lounges, gourmet meals, comfort seats, and onboard Wi-Fi. More information here.
Ticket changes (dates or class) depend on the fare conditions; promotional tickets are often non-changeable. Changes in destination, or adding or removing passengers, cannot be made online and require contacting customer service.