Get information before leaving

It is the responsibility of each passenger to make sure that he or she complies with the customs, administrative and health formalities of the departure, destination and transit countries.

Document checks are carried out at airports, and the competent authorities (Corsair and the Border Security) are fully entitled to deny departure or boarding to anyone not in order. No exceptions will be made.

We therefore advise you to visit the sites below : Customs services 

The information provided below by CORSAIR is intended as advice, and is subject to modification.
It is up to you to ask the competent authorities about the documents and various formalities necessary to enter the destination and transit country on the date of your trip.
A passenger denied check-in or boarding because of non-compliant documents automatically loses their ticket. CORSAIR may not be held responsible for denied boarding or denied access to the destination country due to failure to comply with security, health or customs formalities.

Sanitary formalities

Depending on your country of destination, certain vaccinations may be mandatory (especially against yellow fever for some African countries). In any case, we recommend that you seek the advice of your doctor at least six weeks before your departure.

Websites to consult:

Government sites:

Canada: Home -
Dominican Republic:
Ivory Coast:

Worth knowing: the main causes of denied boarding observed on our flights

  • ID card or passport forgotten, lost, expired or invalid;
  • Please note: some countries require your passport to be valid 6 months after the return date;
  • No visa, or expired or invalid visa;
  • Foreign travel permission letter not provided for under-18s;
  • This must be presented with the ID card for Fort-de-France, Pointe-à-Pitre and St Denis de la Réunion;
  • Surname/forename on ticket different from surname/forename figuring on ID documents.
    So take care with customary names, married names, etc.

Automated border controls

SAS PARAFE is accessible to passengers holding a European, Icelandic, Liechtenstein, Norwegian or Swiss biometric passport.

They are available for all passengers over 18 years of age departing Orly 4; for all passengers arriving at Orly 4 over 12 years of age.

Since January 15, 2017, from France, minors traveling abroad (Mauritius, West Africa, Canada, Puerto Rico, Saint Martin-Juliana, Dominica, Sainte- Lucie, San Juan) without their father, mother or legal guardian with ID, will need to present 3 documents at the time of flight check-in and at police filters:

  • 1 valid identity document of the minor: identity card or passport + possible visa depending on the requirements of the country of destination (to be checked by consulting the country files on the site);
  • 1 photocopy of the identity document valid or expired for less than 5 years of the signing parent: identity card or passport;
  • 1 form signed by one of the parents with parental authority (available by following the public service link here);
  • If the parent traveling with the child does not have the same name, he must be able to prove his parentage to the police, on presentation of a family record book or the child's birth certificate.

Find more information on the public service website

  • The persons responsible for the child must ensure that the child meets the formalities for leaving the territory and entering the territory of the country of destination;
  • Since June 26, 2012, a new European regulation obliges all passengers, children and adults, to travel with an individual identity document when leaving the European Union. This document can be a passport or an identity card depending on the destination. It is therefore no longer possible to include a child in a parent's passport;
  • The family book is not an identity document. It therefore does not allow the child to fly;
  • Some destination countries sometimes impose specific additional procedures such as a visa or parental authorization for minors. It is therefore advisable to prepare for your trip by first checking the documents requested on the dedicated area of ​​the Ministry of Foreign Affairs website, in the "Advice for travelers" section.

Formalities for entry into the Canadian territory

Foreign travelers who require a visa to take a flight to Canada or passing through Canada to the final destination must obtain an electronic travel authorization (ETA).
This requirement does not apply in part to US citizens and travelers with a valid visa.
Most of you will need a valid entry document as an electronic travel authorization (ETA) or a visa to visit Canada. This will depend on your citizenship or your situation.

Take precautions before you go and check whether you need a visa or ETA :

Formalities for entering the Schengen zone (France and DROM included), for Mauritian nationals

Since June 1, 2009, Mauritians wishing to travel to Europe in one or more of the 26 Schengen Member States(*) are exempt from visa requirements for tourist, family and business stays of less than 90 days (3 months) . However, travelers must be able to produce, upon arrival at border police stations, certain supporting documents, the list of which is indicated by clicking on the link below:

Supporting documents to be produced for Mauritian nationals, exempt from visa

(*) List of European States where the short stay visa exemption is applicable: 22 Schengen States: Germany, Austria, Belgium, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Czech Republic. 4 countries applying the Schengen area acquis: Iceland, Liechtenstein, Norway, Switzerland Please note: Monaco, San Marino and the Vatican are de facto integrated into the Schengen area.

Contact us

Our agents are available 7 days a week from France, the French West Indies and Africa. 

From France and the French West Indies

Please dial 3917 to contact our Customer Service


From the Indian Ocean and Africa

Please dial +33 1 70 39 22 10 to contact our Customer Service

To consult our customer service opening hours by geographical area, click here : 

Opening hours

contact us

Do you have other questions?

If you have other questions regarding your trip, we invite you to consult our FAQ, you will find all the answers.

However, if you still need assistance, please do not hesitate to contact us.