Information
Claim
Your Satisfaction, Our Priority
Your Requests
We are committed every day to providing you with quality service.
For any request, you can fill out the form below in order to:
- Obtain supporting documents (invoice, flight certificate, etc.)
- Cancel a ticket
- Submit a claim
- Share your feedback
- Submit or complete a request using the claim form available below.
Post-Flight Follow-Up
To track the progress of your claim, go to your personal account area "My Account" or click on the "Track Your Requests" button via the form below.
NEW REQUEST
Any request to cancel or refund a ticket purchased through a travel agency other than Corsair (in person or online) must be made directly with the agency concerned.
TRACK AN EXISTING REQUEST
Your demands
No registered request.
Search a claim
Les questions fréquentes
Given the number of cases currently being processed, our usual refund timeframe is approximately one month under normal conditions. We apologize for any inconvenience caused.
If you purchased your ticket from a partner airline and traveled on a flight operated by Corsair, we invite you to contact us.
The processing time for claims is approximately 3 weeks. This timeframe may vary significantly depending on the number of cases currently being handled.
If you wish to dispute the outcome of your case, we invite you to contact a Corsair Customer Service advisor.
Call 3917 from mainland France and the French Caribbean, or +33 1 70 39 22 10 from the Indian Ocean and Africa.
Contact us
Our agents are available 7 days a week from France, the French West Indies and Africa.
From France and the French West Indies
From the Indian Ocean and Africa
To consult our customer service opening hours by geographical area, click here.
