General Sale and Transport Conditions

Services that are not listed in the column entitled "Details of services included in the fare" are not included in the offer, except for the standard meal and snack or breakfast, depending on your flight departure time, which are included in all our fares.

Conditions and fares

1.2.1. Depending on the fare type, direct sales points and customer service may offer you a period of time before final validation of your booking. Until this period expires, the booking remains "on option."

1.3 Promotional Fares

Promotional fares are subject to specific conditions that may impose usage restrictions, fare supplements, prohibit reservation changes, and may prohibit or limit the amount of any refund in the event of cancellation or passenger no-show.   
A promotional fare is limited to a specific sales period and travel period. Promotional fares are available to everyone; however, no adult typological discount (senior, youth, student) may be applied to promotional fares. Ticket validity is restricted, and the promotion is generally associated with a flight schedule specifying the number of seats available at that fare on each flight. A promotional fare is always offered subject to availability. The various fare categories are available on the website www.flycorsair.com.

1.4 Additional Services

Additional services may be offered for sale at the time of ticket purchase. This includes, for example, insurance products. These services have their own general and specific terms and conditions available on the website, which should be consulted.

1.4.1 General Terms and Conditions of Insurance Sales

Coverage is subject to conditions. To review the general terms and conditions of sale, please click on the following links:

Download cancellation insurance by clicking on the file below.

Download Multi-Risk Insurance by clicking on the file below.

Please note:

Corsair does not offer travel insurance on the Côte d'Ivoire website.

1.4.2 Online Reservation Hold Service

Corsair offers customers the possibility to place their online shopping cart on hold. This is a paid service with a minimum fee of €10, which may vary depending on the destination and/or departure date. It allows customers to secure their reservation under the special fare conditions displayed on the Corsair website before paying the full amount by the deadline indicated at the time of booking. This option is non-refundable if the customer decides not to convert the reservation hold into a confirmed booking and is non-transferable.

1.5 Use of Tickets

Any ticket issued by CORSAIR must be used in the sequential order of the coupons, unless otherwise expressly agreed in advance by CORSAIR, and in accordance with the following conditions.

1.5.1 The ticket you purchased is valid only for the transportation indicated on it, from the departure point to the destination shown on the ticket.

CORSAIR reserves the right to schedule stopovers or not and to cancel or modify them. In all cases, CORSAIR will use its best efforts not to add a stopover that was not planned at the time of ticket purchase and/or, failing that, to inform you as soon as possible. Each flight coupon on your ticket is valid for transportation in the class of service specified on the ticket on the date and flight corresponding to the reservation made. The fare you paid corresponds to the itinerary shown on your ticket.

1.5.2 If you fail to check in before the applicable check-in deadline (without notifying CORSAIR in advance when your ticket is changeable), your ticket will be forfeited.

If you still wish to use your return flight, you must notify CORSAIR on the day of departure of your outbound flight (for more information, contact us). Otherwise, your return reservations will be automatically cancelled.

1.5.3

Except for special conditions applicable to certain typological or promotional fares, if you wish to change all or part of your journey, CORSAIR will calculate the new fare corresponding to the requested change. You will then have the option to accept the new fare or maintain the original transportation as shown on the ticket. If you decide to change your ticket, the change may only be made to an equivalent or higher fare class, and you must pay the difference between the fare corresponding to the journey originally purchased and the price of your new journey. Your previous tickets will become void and will be cancelled by CORSAIR. They will no longer be valid for travel if presented at check-in.

1.5.4 All tickets must be fully paid before boarding.

Otherwise, the ticket holder will be denied boarding. In the event of a payment issue, CORSAIR may charge the credit card for the total amount of the ticket and associated fees in order to regularize payment, including where the ticket has been used in whole or in part.   
Bank intervention fees resulting from incorrect banking details entered by the purchaser are the responsibility of the purchaser. The amount of such fees is set at €50.

1.5.5 In the event of a ticket refund request, the ticket will only be refunded to the ticket holder or the payer.

Where the holder is different from the payer, the document will be refunded to whichever of the two presents it, except where special payment conditions apply (prepaid, account payment, or credit cards). Any indication made by the holder, or at the holder’s request, providing for reimbursement to a third party is void. The same applies to any indication made by the payer, or at the payer’s request, providing for reimbursement to the payer, with possession of the document by either party constituting consent of the other.   
Administrative fees are non-refundable in the event of a ticket modification or cancellation initiated by the customer or if the ticket is not used.

1.6 Ticket Validity Period

Any handling and use of a ticket may only occur within its validity period. The validity period of a ticket depends on the fare applied and the applicable usage rules.   
Unless special conditions apply (including promotional fares), which will be communicated to you at the time of booking if applicable:

• The validity period of a ticket issued at the normal fare is one (1) year:
  • from the date travel begins; or
  • from the date of issue if the first flight coupon is an OPEN coupon or remains unused.
• In the event of combined fares with different validity periods, the most restrictive validity period applies to the entire ticket.
• In the event of a ticket modification, the validity of the new ticket will be limited to the expiration date of the original ticket.

Travel covered by each flight coupon, regardless of fare type, must commence from the departure airport before midnight (local time) on the expiration date shown on the relevant flight coupon. Exception: when the last day of validity falls on a non-existent date (e.g., February 31), validity will expire on the actual date immediately preceding the fictitious date (February 28 or 29).

1.7 Ticket Purchase

You may book up to a maximum of 9 passengers per booking file, including adults and children.   
If you wish to make a reservation for 10 passengers or more, you may contact the CORSAIR Group Service or make separate reservations of up to 9 passengers each.   
Your purchase is confirmed upon full payment of the fare and issuance of your ticket, which occur simultaneously. These elements are confirmed by email delivery or printing of the following documents:

• Passenger Itinerary Receipt (ITR) – containing travel information.
• Invoice

Several payment methods are accepted and may vary depending on the point of sale (Carte Bleue/VISA/AMEX/Cheque/Cash, etc.). For more information, please contact us.

1.8 Ticket and Boarding Pass Availability

1.8.1 CORSAIR offers electronic tickets on all its routes. Paper tickets are no longer issued.

• Book your ticket as usual online or through one of our reservation agents.
• Enter the details of an identification document (passport or national identity card).
• Confirm your payment.
• Receive your travel confirmation directly by email.
• On the day of departure, present your identification document at the check-in counter to obtain your boarding pass.
• You may also obtain your boarding pass by checking in online (see conditions in paragraph b below).
• Your travel confirmation contains all information relating to your purchase as well as the applicable conditions of carriage. All information is securely stored in our database. There is no risk of losing or forgetting a paper ticket. You may also retrieve information relating to your reservation from the homepage of our website via the “Manage Your Booking” section. Any modifications permitted under the fare conditions of your electronic ticket may be completed remotely, by telephone, or through one of our sales offices. For more information, please contact us.

1.8.2 CORSAIR offers online check-in through its website under the following conditions:

• Online check-in is available from 48 hours up to 2 hours before the scheduled departure time of the relevant flight.
• You may check in individually or as a group, with or without checked baggage.
• If your journey includes a connecting flight, you may only check in for the flight operated by CORSAIR.
• You may also check in for your return flight if it departs within 24 hours of your outbound flight.

Important: Online check-in is not available in the following cases:

• Unaccompanied minors (UM),
• Persons with reduced mobility, whether temporary or permanent,
• Persons with visual, hearing, or cognitive impairments,
• Journeys including transportation through the Train + Air service,
• Passengers travelling on flights operated by partner airlines,
• Passengers traveling free of charge.

Important:

• During online check-in, you may choose either to print your boarding pass yourself or save it on your mobile phone (smartphone).
• At the airport, if you have checked baggage, you must proceed to the CORSAIR baggage drop-off counter.
• If you do not have checked baggage, you may proceed directly to the boarding gate by presenting your boarding pass (printed or on your mobile device) after completing all required security and regulatory checks.
• Once checked in, you may only cancel your check-in by presenting yourself at a CORSAIR airport check-in counter.

1.9 Bereaved Families Fare

To facilitate travel for bereaved families travelling to or from the French Overseas Departments and Regions (DOM), Corsair offers a special economy class fare available year-round.   
This fare is booked in Economy Class and remains available up to the last available seat. It may only be sold as a round-trip journey and exclusively through Corsair sales outlets. This fare is applicable only between mainland France and Fort-de-France (FDF), Pointe-à-Pitre (PTP), La Réunion (RUN), and Mayotte (DZA).

Procedure

To qualify for this fare, passengers must provide, on the date the ticket is issued, a death certificate issued by the municipality of residence of the deceased, together with proof of first-degree family relationship*. Up to four members of the same family may benefit from this fare.   
*Only first-degree family members are eligible for this fare: father, mother, brothers, sisters, and children.   
If passengers are unable to provide the death certificate on the date of ticket issuance, they must pay the applicable standard fare. They may subsequently request reimbursement of the difference between the standard fare paid and the bereaved families' fare by submitting the required supporting documentation within 30 days of the departure date.

Fares

French West Indies (Martinique and Guadeloupe):

• €722 excl. tax to and from Paris   
  (€1,054 incl. tax, subject to changes in airport taxes)
• €722 excl. tax between Bordeaux and Pointe-à-Pitre (Guadeloupe)   
  (€1,043 incl. tax, subject to changes in airport taxes)
• €722 excl. tax between Nantes and Fort-de-France (Martinique)   
  (€1,047 incl. tax, subject to changes in airport taxes)

La Réunion:

• €405 excl. tax to and from Paris   
  (€848 incl. tax, subject to changes in airport taxes)

Mayotte:

• €442 excl. tax to and from Paris   
  (€946 incl. tax, subject to changes in airport taxes)

Important: Transportation of Human Remains

Any human remains must be accompanied by a special certificate confirming that all required conditions have been met. This document must be completed and signed by the funeral services provider.   
A second authorization form is issued by airport police authorities.   
For more information, please consult our section on coffin transportation or transportation of funeral urns.

Article 2. Services Provided by Partner Companies

2.1 Air Transportation Services

Under codeshare or interline agreements entered into between CORSAIR and other carriers, it is possible to purchase, through www.flycorsair.com or one of our sales offices, a ticket for a flight operated by one of our partner airlines. The name of the operating carrier is provided at the time of booking. 
These General Terms and Conditions of Sale and Carriage also apply to this type of transportation. However, please note that more restrictive conditions may apply to flights operated by an airline other than CORSAIR, particularly regarding baggage allowances and the transport of animals. To determine the baggage allowance applicable to flights operated by a partner airline, please refer to the information shown on your electronic ticket and to the General Terms and Conditions of Sale and Carriage of the partner airline. 
We therefore encourage you to consult the “Baggage” and “Traveling with a Pet” sections of our website.

2.2 Ground Transportation Services

2.2.1 General Provisions

CORSAIR may offer ground transportation services (bus, rail, etc.) through third-party companies. In such cases, CORSAIR acts solely as an intermediary. CORSAIR shall not be held liable for the non-performance or improper performance of services provided by partner companies, except where such failure is attributable to CORSAIR. Any complaint relating to ground transportation services must be addressed directly to the relevant partner company. 
When CORSAIR sells ground transportation services, different liability regimes may apply. The transportation conditions governing the activities of partner companies shall apply and are available upon request from CORSAIR.

2.2.2 Train + Air Product

Rail transportation services offered by CORSAIR under the Train + Air product are governed by the General Conditions of Carriage of the French National Railway Company (SNCF), which must be accepted when making your reservation.

Download the SNCF General Conditions of Carriage below

You may also consult our information page by clicking here.

It is your responsibility to ensure compliance with SNCF regulations.

However, CORSAIR wishes to draw your attention to the following points:

• Children

Unaccompanied minors under twelve (12) years of age are not eligible for the Train + Air product.

Important:

CORSAIR and SNCF do not provide supervision for children traveling alone during transfers between airports and city terminals. 
Please also review the conditions applicable to unaccompanied minors traveling on our aircraft.

• Disabled Persons and Persons with Reduced Mobility

The Train + Air product is accessible to disabled persons and persons with reduced mobility. However, to benefit from the Train + Air product, passengers must be able to sit in a standard SNCF train seat. 
Disabled persons or persons with reduced mobility must notify SNCF of their assistance requirements at least forty-eight (48) hours in advance and must present themselves at the departure station at least thirty (30) minutes before train departure.

Important:

In order for CORSAIR to arrange the assistance required for your air transportation and/or at the airport, you must notify CORSAIR of your specific assistance needs no later than forty-eight (48) hours before the published departure time of the relevant flight. 
Please also consult the conditions governing the provision of assistance at airports and/or onboard our aircraft. 
Disabled persons or persons with reduced mobility who cannot benefit from the Train + Air product may nevertheless travel with SNCF using the “Accès Plus” service. For further information, please contact the SNCF “Accès Plus” service.

• Baggage

It is essential to comply with SNCF baggage transport conditions, including the following requirements:

• Your baggage must not exceed 85 cm on any side;
• Each item of baggage placed on the train must be identifiable as belonging to a traveler. It must be visibly labeled with the passenger’s first and last name;
• Passengers must be able to carry their own baggage without assistance.

Important:

CORSAIR and SNCF do not provide baggage transfer services between airports and city terminals. 
You must also comply with the baggage transportation conditions applicable onboard our aircraft. Please consult our “Baggage” section.

• Animals

The animal must be more than four (4) months old. The combined weight of the animal and its container must not exceed 5 kilograms. The animal must:

•  
  • either be transported in a closed cage or basket not exceeding 45 cm × 30 cm × 25 cm;
  • or be kept on a leash and wear a muzzle.

Important:

Transportation of pets aboard SNCF trains is subject to a fee. You must possess a valid ticket for your pet. This ticket may be purchased at the Train + Air counter when exchanging your flight coupon. For more information regarding applicable fares, please contact SNCF directly. 
You must also comply with the conditions governing the transportation of animals aboard our aircraft. 
Please consult our “Traveling with a Pet” section.

Important Information:

SNCF does not verify compliance with the administrative formalities required for your trip. 
It is your responsibility to ensure compliance with all administrative, police, customs, and health requirements imposed by the authorities of your departure, transit, and destination countries. 
CORSAIR shall not be held liable for any loss or expense incurred due to denied boarding resulting from failure to comply with the formalities required to enter the destination and/or transit country on the date of travel. 
It is your responsibility to comply with SNCF’s General Conditions of Carriage.

Download the SNCF General Conditions of Carriage below

CORSAIR shall not be held liable for any loss or expense you may incur as a result of failure to comply with SNCF’s General Conditions of Carriage. 
SNCF does not verify whether you comply with CORSAIR’s General Conditions of Carriage.

CORSAIR shall not be held liable for any loss or expense you may incur as a result of denied boarding due to failure to comply with CORSAIR’s General Conditions of Carriage. 
Any ticket issued by Corsair and/or SNCF must be used in the sequential order of its coupons, unless otherwise expressly agreed in advance by Corsair.

The rail journey and air journey sold under the Train + Air product are inseparable. Any rail segment not used for reasons not attributable to CORSAIR (including cancellation by the customer or by SNCF) shall not give rise to any refund by CORSAIR. Likewise, any alternative transportation costs incurred by the customer shall not be reimbursed by CORSAIR.

For more information regarding the operation of the Train + Air product, please consult our Train + Air section.

2.3 Vehicle Rental Services

Vehicle rental services offered by CORSAIR on behalf of its partners are governed by the terms and conditions of the relevant vehicle rental companies, which must be accepted at the time of booking.

Access Hertz's General Terms and Conditions

https://images.hertz.com/pdfs/CorsairCustomers_Terms_and_Conditions_MAY_JUN_15_FR.pdf 

Article 3. Flight Schedules

3.1 Flight Schedules Provided by CORSAIR Are Not Guaranteed

Before accepting your purchase, CORSAIR will inform you of the applicable flight schedules, which will be reproduced on your ticket. It is possible that scheduled flight times may need to be modified after your ticket has been purchased. For this reason, we strongly recommend that you provide your contact details, or those of a contact person at both the departure point and destination, so that we may notify you of any changes. 
CORSAIR undertakes to use its best efforts to transport you and your baggage with reasonable diligence. The times indicated on tickets or elsewhere are not guaranteed. CORSAIR may, without prior notice, substitute other carriers or use different aircraft. It is specified that any change in the identity of the operating carrier will be communicated to you as soon as it becomes known. In any event, you will be informed no later than check-in or, in the case of a connecting flight without prior check-in, before boarding procedures begin. Flight schedules may be changed without prior notice. CORSAIR assumes no responsibility for connections purchased under a separate contract of carriage.

3.2 Please Take Note of the Check-In Deadline and Boarding Deadline:

3.2.1 The “Check-In Deadline” (or “CID”) refers to the latest time by which you must have completed all check-in formalities, including baggage check-in where applicable, and be in possession of your boarding pass.

Check-In Deadlines (CID) vary from one airport to another. CORSAIR will provide the information relating to the Check-In Deadline applicable to your flight.

You must strictly comply with the check-in deadline. Failing this, you will be considered a “no-show” at check-in and will be denied boarding in accordance with Article 28 of these General Conditions (and, where applicable, the return flight of your journey will be cancelled under the conditions set out in Article 1.5.2 of these General Conditions).

3.2.2 The boarding deadline is set at twenty (20) minutes before your scheduled flight departure time. You must strictly comply with this deadline. Failing this, you will be considered a “no-show” for boarding and will be denied boarding in accordance with Article 28 of these General Conditions (and, where applicable, the return flight of your journey will be cancelled under the conditions set out in Article 1.5.2 of these General Conditions).

For flights departing from Paris-Orly Airport and bound for La Réunion, Fort-de-France, or Pointe-à-Pitre, and in the event that the passenger fails to present themselves for boarding, the carrier reserves the right, for operational and safety reasons, not to offload the passenger's checked baggage. 
If such baggage is subsequently returned to the departure airport, any costs associated with the return transportation of the baggage shall be borne by the passenger.

3.3 Definition of a “Direct Flight”

A direct flight is a flight operated without a change of aircraft up to the final destination. A direct flight may include one or more stopovers or none.

3.4 Definition of a “Non-Stop Flight”

A non-stop flight is a flight operated without a change of aircraft up to the final destination and without any stopovers.

3.5 Definition of a Stopover

A stopover is an intermediate stop made between the departure airport and the final destination for technical or commercial reasons.

Article 4. Seat Selection and Reservation

Whether you purchase your ticket through www.flycorsair.com, mybooking.corsair.fr, or one of our sales offices, you have the option to select your seat at the time of booking.

• Seat selection is a service offered exclusively on flights operated by CORSAIR, subject to availability and operational changes (aircraft changes, operational requirements, etc.). Please note that this service is available for a fee from the time of booking up to the day of departure.
• Among the available seating options, you may reserve a Seat+ or an economy seat.
• Please note that certain Seat+ seats may not be available for advance reservation for safety reasons or because they are given priority to specific passenger categories (additional medical seat, oxygen equipment, bassinet position, infant seating position, or seating for passengers with disabilities or reduced mobility).
• If you choose not to select a seat at the time of booking or at a later date, CORSAIR will automatically assign a seat to you.
• No special conditions are required to reserve an Economy+ seat, which is available to all passengers.  

View the special conditions applicable to seat selection

Article 5. Travel Conditions for Pregnant Women

As a general rule, pregnant women are accepted on CORSAIR flights up to the end of the seventh month of pregnancy. 
From the beginning of the eighth month of pregnancy, transportation of pregnant women is no longer permitted. 
Pregnant passengers shall bear full responsibility for any consequences resulting from failure to comply with this provision.

Although no medical clearance is required, CORSAIR nevertheless recommends that all pregnant women consult their physician regarding their fitness to undertake air travel.

Article 6. Travel Conditions for Children Under 2 Years of Age

• For safety reasons, the number of children under 2 years of age (infants) is limited to 25 per flight: 23 in the Economy cabin, 1 in the Premium cabin, and 1 in the Business cabin.
• The infant fare does not entitle the infant to a separate seat during the flight. The infant travels on the lap of one of their parents and is secured using a specially adapted infant safety belt attached to the accompanying adult. However, if the passenger is classified as an infant at the beginning of the journey but becomes a child on the return flight (i.e., reaches the age of 2 before the return segment), the infant fare will apply only to the outbound journey when the passenger is under 2 years old. The child fare will apply to the return journey.
• Although infants are not entitled to their own seat during the flight, they must be seated in designated areas onboard because these locations are equipped with additional oxygen masks.
• CORSAIR reserves the right to relocate any passenger traveling with an infant if these seating requirements are not respected.
• A bassinet may be requested so that the infant can lie down during the cruise phase of the flight. The number of bassinets available onboard is limited. Requests must be made through our Customer Service Department by calling 3917 (€0.35/min from a landline in France) or through your point of sale. Bassinet reservations cannot be made online. 
  The fee is €50 per flight segment.
  • Economy Class: 4 bassinets available on Airbus A330 aircraft.
  • Premium Class: 1 bassinet available on Airbus A330 aircraft.
• It is possible to purchase an additional seat for the infant during the cruise phase of the flight. However, the infant must be able to sit upright, as automotive child restraint systems (car seats) are not certified for air transport and cannot safely secure the child onboard the aircraft.
• Regardless of the option selected, during turbulence, takeoff, and landing, and for safety reasons, the infant must be secured using an infant seat belt (provided by the cabin crew), attached to one of the parents, and held on that parent’s lap.
• CORSAIR does not provide infant meals or baby care supplies. Changing tables are available onboard our flights. Baby food brought by parents may be warmed upon request by our cabin crew (including baby bottles).
• An infant must be accompanied by a responsible, able-bodied adult over eighteen (18) years of age.
• An accompanying adult may not be responsible for more than one infant.

Article 7. Travel Conditions for Children Aged Over 4 and Under 12

7.1 Unaccompanied Minors (UM)

Reservations for children traveling alone are not permitted through www.flycorsair.com because they are subject to quota limitations and require specific approval from CORSAIR. 
In addition, UM reservations are subject to specific fare conditions (only certain booking classes permit UM requests). 
At the time of booking, it is mandatory to provide the name and contact details of the person accompanying the child at departure and the person meeting the child upon arrival. If the person designated at arrival fails to appear or cannot be contacted, the child will be returned on the next available flight to their point of origin. 
It is prohibited to request UM status if the parents or accompanying adults are traveling on the same flight. 
If the child's unaccompanied status has not been declared at the time of booking and the UM quota has already been reached, the child will not be accepted for check-in. If the quota has not been reached, the child's booking record must first be regularized at the sales counter and any applicable fare adjustment fees paid before check-in can be completed. 
A child traveling alone as an unaccompanied minor (UM) must be autonomous and must not have any medical condition requiring special supervision or medical assistance. If the child suffers from a condition requiring treatment during the flight, they must be capable of administering the treatment independently. Please note that our crew members cannot administer medication or store medication in refrigerated conditions. Failure to comply with this requirement may result in boarding being denied. 
Reservations for children traveling alone on itineraries including a stopover are not permitted. 
CORSAIR does not provide connections for unaccompanied minors on flights operated by other airlines.

A French minor traveling alone may travel within the European Union using a valid identity document (national identity card or passport). For destinations outside the European Union, a passport remains mandatory in most cases.

Important: A child under four (4) years of age is not permitted to travel as an unaccompanied minor (UM).

Since January 15, 2017, any French minor traveling abroad (including Mauritius and West Africa) without being accompanied by one of their parents must present the following documents:

• If the minor's parents are French nationals:
  • Valid identification for the minor: national identity card or passport, plus any visa required by the destination country (to be verified through the destination country information sheets available on diplomatie.gouv.fr).
  • Copy of the valid identity document, or identity document expired for less than five years, of the parent signing the authorization: national identity card or passport.
  • Authorization form signed by a parent holding parental authority.
• If the minor's parents are European citizens:
  • Valid identification document for the minor, plus any visa required by the destination country.
  • Copy of the valid identity document of the signing parent: identity card, passport, or residence permit.
  • Authorization form signed by a parent holding parental authority.
• If the minor's parents are non-European nationals:
  • Valid identification document for the minor, plus any visa required by the destination country.
  • Copy of the valid identity document of the signing parent: identity card, passport, valid residence permit, or refugee/stateless person travel document.
  • Authorization form signed by a parent holding parental authority.
  • It is specified that authorization to leave the territory is not required for minors traveling alone on flights to French overseas departments (Guadeloupe, Martinique, and La Réunion), unless the itinerary includes a stopover (even a technical stop) in a foreign country.

7.2 Accompanied Children

Any child under twelve (12) years of age who does not have UM status recorded in their booking file must travel with an adult over eighteen (18) years of age. If the adult's reservation was not made at the same time as the child's reservation, the adult's surname and booking reference number must be included in the child's reservation record. This information may be provided by contacting us.

CORSAIR advises that certain destination countries may impose additional requirements on minors, such as visas or parental authorizations. Passengers are therefore encouraged to prepare for travel by checking the required documentation in advance through the dedicated section of the French Ministry for Europe and Foreign Affairs website under the "Travel Advice" section.

Article 8. Conditions of transport applicable to the disabled persons and with reduced mobility

These provisions are taken in the respect of the EC Regulation n° 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.

Important : if you travel on a flight with a Corsair flight number but which is operated by an other partner airline, all the services or conditions of carriage described herein may not be applicable. We recommand you to contact the airline in charge of the flight in order to check the conditions of transport and that your special request can be taken into account. 

8.1 Assistance

8.1.1 Before your flight

You are a disabled person or person with reduced mobility and you need specific assistance during transport and at the airport: please inform us at the time of your reservation and at the latest 48 business hours before the published departure time of your flight.

You can reach our support team at the following number: +33 (0)1 73 323 025 (no surcharge).

Once you have made your booking, you can also complete a writing special assistance request by using our special form available on our website (subject: “At the airport”):

https://www.flycorsair.com/en/new-demand-form?subject=aeroport

For the transport of mobility equipment such as a wheelchair, guide or assistance dogs, femoral prosthesis, etc., we recommend you inform Corsair at the time of your reservation and at the latest 48 business hours before the published departure time of your flight. This will help us to take the appropriate measures to respond to your request.

Our teams may ask you specific documents, such as medical documents or technical documents for the mobility equipment, in order to organize the assistance and make the verifications that could be needed.

In addition, if you want to travel with a guide or assistance dog, you must ensure that it complies with the health requirements of the country of departure and destination as well as the identification of the latter: plate, harness.

8.1.2 At the airport

Within the European Community, the provision of specific assistance to disabled people or people with reduced mobilities is the responsibility of the airports, in application of EU Regulation No. 1107/2006.

At the Paris Orly Airport, our main base, Aéroports de Paris is liable for the specific assistance. You can find more information on their website:

https://www.parisaeroport.fr/en 

We recommend you arrive early, at least 2 hours before your flight, so that your assistance can be organized and facilitated in the best conditions. Special information and a dedicated staff will be available to help you find your way around and save time. Your wait will also be reduced at check-in and when going through the various formalities (police, security etc) thanks to special queue.

When you arrive at the airport, we recommend you reach our staff.

They will be at your disposal to help you board or leave the aircraft. In that case, this requires the use of your own manual wheelchair or mobility equipment provided by the airport.

We will also be ready to help you board and leave the aircraft if you have difficulties with speech, hearing and/or vision. Just let us know at the time of booking.

For their personal convenience and wherever possible, we allow people with reduced mobility and people with special needs to board in priority.

The accompanying person must meet the following conditions:

• Be of legal age and independent,

• Not be responsible for another person with a disability or a child under the age of 5 at the same time.

We would also like to inform you that if you have requested adapted assistance at your destination, we will ask you to remain on board until disembarkation, so that our staff can help you. 

8.1.3 On board

Our crew is properly trained to assure your security and respond to your well-being on board during your flight. Don’t hesitate to ask them in case you need anything.

The crew is available to help you get to the toilet, using an on-board chair if necessary.

Please note, however, that the flight attendant is not authorized to take care of your personal hygiene or help you eat.

In addition, on-board personnel are trained to provide first aid in the event of an emergency.

Nevertheless, they are not authorized to administer medication or give injections. If your personal condition requires such assistance, and you are unable to do so yourself, we strongly recommend that you travel with someone who can help you.

This person shall have to pay a standard fee. We need to be informed at the time of booking, and no later than 48 hours before departure.

Important: we are not able to keep any medication on board. Please make your own arrangements. More information can be found on our website : https://www.flycorsair.com/en/special-luggage/how-transport-medicines

The passengers with disabilities or reduced mobility, even with an assistance dog, can’t be seated on seats next to emergency exits, for safety reasons and to facilitate the access to such exits in case of emergency.

If you want, you can book an extra seat during your flight. We invite you to contact our team for more information. 

8.2 Transport restrictions and the need to travel with an accompanying person

Corsair may refuse carriage to disabled persons or persons with reduced mobility for reasons related to safety requirements or if the doors of the aircraft make access impossible.

The use of certain type of seats can also be refused to disabled persons or persons with reduced mobility for security reasons.

In addition, all passengers must be autonomous, able to eat on their own, fasten and unfasten their seatbelts, adjust their oxygen mask if necessary, and be able to move around the toilets independently.

Failing this, the passenger must be accompanied by an adult of legal age who will assist them during transport.

The accompanying person must meet the following conditions:

• Be of legal age and independent,

• Not be responsible for another person with a disability or a child under the age of 5 at the same time.

Please note: CORSAIR requires the presence of an accompanying person to provide you with the assistance you need and to meet applicable safety requirements, if you are unable to understand and apply the applicable safety and evacuation measures.

8.3 Luggages and transport of mobility equipment 

CORSAIR will carry two pieces of mobility equipment (wheelchair, walker, etc.) and one piece of medical equipment free of charge in the hold, in addition to the baggage allowance, provided there is sufficient space on board the aircraft and without prejudice to the application of legislation on hazardous materials.

You can find more information about the conditions of transport of persons with disabilities or reduced mobility in our guide :

Article 9. Luggage

9.1 Baggage allowance 

The purchase of a CORSAIR ticket entitles the passenger to the use of baggage allowances (cabin and hold) which are defined :
•    According to the airport of origin and destination.
•    Depending on the number of baggage items or maximum weight.
•    According to the type of baggage
Certain types of passenger are also entitled to a specific baggage allowance. Failure to use this allowance in full will not entitle you to any refund. Beyond the set baggage allowance, the passenger may take more baggage only if authorized and under the conditions set by CORSAIR. Only baggage that complies with CORSAIR regulations and procedures may be accepted on board (in particular in terms of the nature of the contents/weight and dimensions...) See the Baggage section, the Special baggage section.

9.2 Passenger's responsibility

Passengers are solely responsible for the contents of their baggage and personal effects. 
Passengers must not include in their baggages any object the carriage of which is incompatible with air transport, prohibited or restricted by the applicable regulations and the law in force in any country of departure, destination, overflight or transit. In particular, it is the customer's responsibility to comply with the aviation regulations in force, which define the materials authorized for carriage in the cabin and in the hold. 
CORSAIR cannot be held responsible if certain objects are confiscated by the airport authorities due to their non-compliance with regulations or their dangerous nature.

9.3 Unclaimed and abandoned baggage 

Any baggage not claimed by a passenger upon arrival of the flight may be subject to storage fees. These fees, calculated based on the length of storage (€150 for 0 to 5 days, and €270 from the 6th day of storage) and charged per piece of baggage, are the responsibility of the passenger and must be paid before the baggage concerned is returned. 
Baggage that is not collected or claimed within a maximum period of one month after arrival will be considered abandoned. CORSAIR reserves the right to dispose of abandoned baggage in accordance with applicable regulations, without this entitling the passenger to any compensation.

9.3.1 Unclaimed baggage containing perishable foodstuffs or presenting a health risk

When unclaimed baggage contains perishable foodstuffs, materials likely to decompose, or any product representing a health, odor or nuisance risk, CORSAIR may, at its sole discretion and without prior notice, proceed, without delay or, where applicable, within a maximum of twenty-four (24) hours following the flight's arrival, with its elimination or destruction, in compliance with applicable airport procedures.

9.4 Right of inspection

For reasons of safety, security or at the request of the authorities, passengers may be asked to submit to a baggage inspection (search, X-ray or any other authorized procedure). In the passenger's absence, baggage may be inspected to detect the presence of objects or materials prohibited for air transport. Refusal to submit to these checks may result in the passenger and his/her baggage being denied boarding. The carrier is not responsible for any damage to baggage or its contents resulting from these inspections. Rejected baggage or articles cannot be accepted as deposits.

9.5 Right to refuse carriage of baggage 

CORSAIR may, for reasons of safety, security or hygiene, refuse to transport, or continue to transport, a passenger's baggage if it contains objects or materials that are dangerous and prohibited by regulations, or incompatible with air transport. 
CORSAIR may also refuse carriage in the hold of baggage which has not been handed over by the passenger before the check-in deadline. 
No indemnity or compensation may be claimed by the passenger for refusal of carriage resulting from these situations, provided that such refusal is justified on grounds of safety, security, health or non-compliance with applicable regulations.
 

Article 10. "Additional baggage" Service

Your baggage allowance corresponds to the maximum weight and number of baggage items that you can transport in the hold at no extra charge. If you exceed the size, weight, or number of baggage items allowed, you shall pay an extra charge when checking in.

10.1

The "additional baggage" service is a service set up by CORSAIR who allows buying in a fixed way an additional baggage with the same baggage weight of your cabin class of travel (23 kg per baggage in Economy or Premium classes and 32 kg in Business class) with a 20 % reduction with regard to the price applied at the airport the day of your departure.   
Additional baggage allowance cannot be purchased in the following cases:   
for a baby under 2 years ,   
for the transport of an animal (in the cabin or the hold)   
for sports equipment (special fees apply)

10.2

Through internet this service is limited to 2 single additional baggage by passenger within the limit of the weight authorized per cabin class (23 kg per baggage in Economy or Premium classes and 32 kg in Business class).

10.3

This service is available when you make your reservation by internet or at Corsair's desk at the airport or in travel agencies (provided that these agencies use the GDS Amadeus software). 

10.4

This service is valid for all the destinations for which CORSAIR is the operating carrier (which excludes the flights operated in Code share).

10.5

This service is a fixed purchase of one exceeds additional 5 kg baggage with regard to the baggage allowance applicable to the flight on which you wish to travel.

10.6

This service is not refundable, nor transferable. It can only be modified in case of a chnage of flight. If you do not use the whole of your baggage allowance, you cannot claim to be refunded by CORSAIR for the part of the exceed which has not been used.

Article 11. Conditions for transporting animals

You are responsible for examining the sanitary conditions of acceptance in the country of destination and/or transit.

The animal must be aged over 8 weeks at the time of the travel. 
Animals are not permitted for travel in cabin from/ to Mauritius Island.
The transport of animals in the hold is prohibited from Paris to Mauritius.
Pet carnivores must be tattooed for all destinations (or be identified by an electronic chip, according to the Decree of 02/07/01, which became effective on 03/12/01).   
All vaccines must be up-to-date and effective, the vaccination against rabies is compulsory at the departure and destination of all our stopovers apart from Martinique, Guadeloupe and Reunion Island (Decree of January 14, 2008-Official Journal)   
The health book must be up-to-date and presented at the check-in.   
The passenger must present a certificate of good health, drawn up by the veterinary services and antedated less than five days before the date of the journey. The certificate must also be established by the veterinary services at the destination, if the passenger is staying longer than 15 days.   
The transport of emotional support animals (ESA) is not admitted in cabin no matter that the passenger supplies a medical certificate giving evidence of the quality of emotional support of its animal. However, the transport of emotional support animals (ESA) may be transported in hold if all conditions enumerated below are respected.    
The animal must be transported in the cabin if the animal’s weight plus its container weighs less than 5 kg. The container must be approved for air transport. The animal must be kept in its container throughout the whole flight and will remain under the passenger’s exclusive control. The animal is not included in the passenger’s cabin allowance. You have to pay the baggage allowance of 75 euros for Fort de France, Pointe à Pitre, Saint Denis (Reunion island), and of 150 euros for Africa and Madagascar.

The animal is transported in the hold if the weight of the animal and its container do not exceed 50 kg. The animal is not included in the passenger’s hold allowance. You have to pay the bagage allowance of 150 euros for Fort de France, Pointe à Pitre, Mauritius (documents required and exportation license from the Minestery of Agriculture), Saint Denis (Reunion island), and of 300 euros for Africa or Madagascar.   
Over 50 kg, the transport must be made by freight.   
Dogs of the first category, as defined in the French Law of the 6 January 1999, and articles 1 and 2 of 21 april 1999, which were published in the Official Journal in April 1999, have not been permtted to travel on CORSAIR flights since 14 January 2008.   
Dogs of the second category can travel on CORSAIR flights under certain conditions :   
-    The owner of the dog or the passenger who travel with the dog must be adult   
-    The owner of the dog must present at the registration the type of dog by a birth certificate, its pedigree or an official document issued by the Société Centrale Canine   
-    The owner must present an insurance certificate   
-    And a statement made at the residence council.

EMOTIONAL/PSYCHIATRIC SERVICE DOG   
Corsair not allow the transport of the emotional/psychiatric service dog or any other emotional/psychiatric support animal, that its required by a passenger who has a mental or physical disability.

You can obtain more information on our page about animal transport. 

Article 12.The air carrier’s liability towards passengers and their luggage

This information memorandum summarizes the rules of liability applied by community air carriers as is required under community legislation and the Montreal convention.

• Indemnity for death or injury:

There is no financial limit for liability for the injury or death of a passenger. The air carrier cannot dispute claims for indemnity of up to 151,880 DTS (approximately 190,200 EUR). Above this amount, the air carrier can defend itself against a complaint by providing evidence that it has not been negligent or acted wrongfully in another way.

• Payment of advances:

 If a passenger dies or is injured, the air carrier must pay an advance to cover immediate financial needs within 15 days from the identification of the person eligible for indemnification. In the event of death, this advance cannot be less than 16,000 DTS (approximately 20,000 EUR).

• Passenger delay :

The air carrier is liable for losses due to passenger delay, except if it has taken all reasonably foreseeable measures to avoid the losses or if it was impossible to take such measures. Liability for passenger delay is limited to 6303 DTS (Approximately 7,890 EUR).

• Delayed luggage :

The carrier is liable for losses due to delayed luggage unless it has taken all reasonably foreseeable measures to avoid the losses or if it was impossible to take such measures. Liability for delayed luggage is limited to 1,519 DTS (Approximately 1,900 EUR).

• Destruction, loss or damage to luggage

The air carrier is liable for destruction, loss or damage to baggage up to a maximum of 1,519 SDR  (approximately 1,900 EUR). In the case of checked baggage, the carrier is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault. The carrier assumes no responsibility for damage to or delays in delivery of certain goods, such as fragile or perishable objects, valuable items (currency, jewelry, electronic devices, camera identity documents, keys, etc.), as well as any precious objects or important documents, whether placed in checked baggage with or without the carrier's knowledge.

• Higher liability limit for luggage

A passenger is eligible for a higher liability limit, if the passenger makes a special declaration at the latest at the time of check-in, and pays an additional fee.

• Complaints concerning luggage:

If luggage is damaged, delayed, lost or destroyed, the passenger affected must complain in writing to the air carrier as soon as possible and within 7 days. If damage occurs to checked-in luggage and if there is a delay in routing luggage, the passenger must complain in writing within a period of seven days and twenty-one days respectively from the date when the items of luggage were supplied to it.

• The respective liability of the carrier with whom a contract has been concluded and the actual carrier

If the carrier making the flight is different from the one with whom the contract has been concluded, the passenger is entitled to send a complaint to either of them. If a carrier’s name or code appears on the ticket, this is the carrier with whom a contract has been concluded.

• Time limit for bringing claims:

Any claim for damages must be brought within two years following the date the plane arrives, or following the date on which the plane should have landed.

• Basis for the above-mentioned rules :

The rules described above are based on the Montreal convention of 28 May 1999, implemented in the European Union by regulation (CE) n°2027/97 (as amended by Regulation (CE) n° 889/2002) and by the national legislation of the Member States.   

This summary cannot be used for the purposes of indemnification or interpreting the provisions of the applicable regulations and/or the Montréal convention.

For more information about your rights as a passenger, you can go to our section Passengers Rights

Article 13. Statutory and administrative and sanitary formalities

Before purchasing your tickets (adult, child travelling alone or accompanied, baby,...), you shall be in possession  of all the documents, visas and particular permits which are necessary to your travel and respect all the legal dispositions (laws, decisions, requirements and stipulations) and sanitary dispositions of the country of departure, country of destination and country of destination and country of transfer.

You are responsible of checking the entry and staying formalities with the embassy and consulate of your country/countries of destination or transfer. You are therefore invited to consult the following websites:   
Customs service:    
Web site: www.douane.gouv.fr   
Advice to travellers: www.diplomatie.gouv.fr

The information supplied below by CORSAIR is given as advice only and is subject to modification. You must obtain information on the different documents and formalities required for entering the country of destination or transfer from the competent authorities, on the date of your journey. A passenger who is not allowed to check-in or board because of nonconforming documents automatically loses his/her ticket. CORSAIR cannot be held liable if boarding or access to the destination country is refused due to failure to satisfy police, health or customs formalities.   
CORSAIR cannot be held liable for the losses or costs you may suffer due to non-compliance with the legislation in force in the state of departure, destination and transit.

If Corsair has to pay a fine or incur expenses of any kind due to the non-compliance, whether voluntary or involuntary, by a passenger with the law in force in the State of its destination or transit, or due to a failure to present the required documents, or the presentation of invalid documents, the passenger must, at Corsair’s request, reimburse the amounts thus paid and the disbursements incurred. 

If a passenger is not permitted to enter into a country for any reason attributable to him or her, this passenger shall pay any fees or fines that might be imposed on Corsair by the local authorities, as well as the price incurred by Corsair in order to transport the passenger towards its departure point, or to any other destination, in application of any governmental requisition and the law in force.

CORSAIR reserves the right to refuse to transfer any passenger who is not in compliance with the local authorities of your country of departure, transit and destination for administrative, police, customs or health formalities.

Important information :

It is compulsory for minor children to have their own identity papers from birth, whether they are travelling alone (UM) or accompanied.   

Some countries require a passport, which is valid more than 6 months after the return date.   

All French citizens must have the following documents:   

For Guadeloupe, Martinique and Reunion Island flights (direct flights without a stopover):   

Valid individual passport (same name, same first name as on the ticket) or  National identity card.   

For all other destinations (including flights to Saint Martin, and on Reunion Island flights with a stopover):   

Individual valid passport (same surname/same first name), accompanied by the additional documents claimed by the country of destination (valid visa)

It is your responsibility to ensure that you are in conformity with sanitary formalities of departure, arrival and transit States. Vaccinations can be obligatory (notably against the yellow fever for African countries such as Ivory).    
In any case, we recommend you to ask the advice of your attending physician at least six weeks before departure, some vaccines (notably the one against yellow fever) must be realized a few weeks before the departure. 

Useful address: https://vaccination-info-service.fr/

We inform you that the yellow fever vaccine should be done at least 10 minimum days before departure and exclusively available in international vaccination centers. 

Article 14. Conditions for using the site: protecting privacy and personal data

Following the entry into force of the European Regulation on General Data Protection from May 25th, 2018, Corsair is in conformity with the legal dispositions and invite you to report to the Privacy Note by clicking on this link.   
You can access partner sites which are not governed by these provisions by hypertext links on the site. You are asked to read the rules on the use and disclosure of data you might transmit to these sites.

Corsair informs you of your right to register on the telephone anti-solicitation list at the following address www.bloctel.gouv.f.

Article 15. Conditions for using the site: Use of cookies

A cookie is a compact piece of data (a small file of a maximum of 4 kilobytes), which is backed up on your disk by your computer. A cookie can only be read by the server, which supplied it to you. It does not enable you to be identified. Conversely, it records data on your computer’s browsing on our site (the pages you have consulted, the time and date of the consultation, your IP address, etc...). CORSAIR uses these cookies to match the information on our site with your preferences as visitor and customer. You can stop using cookies at any time by changing the corresponding parameter on your web browser. In this case, it contains certain data you have just supplied to us. You will therefore not have to complete all the forms we have offered you when you next visit.   
You can configure your browser as follows to prevent cookies being backed up:

For Microsoft Internet Explorer 7 and beyond, select the "Tools" menu, then "Options", and click on the "Privacy" tab. Then click on the link "Delete specific cookies". At this stage select the options to suit you   

For Google Chrome, click on the icon representing a tool menu spanner, which is situated in the browser toolbar. Select Settings. Click Show advanced settings. In the "Confidentiality" section, click on the Content settings button. In the "Cookies" section, select the options to suit you.   

For Netscape 6.X and 7. X: 1. Choose the “Edition” menu> “Preferences” 2. Click on “Advanced” 3. “Cookies” Section.   

For Netscape Communicator 4.X: 1. Choose the “Modification” menu > “Preferences” 2. Click on “Advanced” 3. “Cookie” Section.    

For Opera, 1. Select the "File" menu>"Preferences" 2. Privacy   

For Apple Safari, select Preferences from the Safari menu, then click on Security. Select Never if you do not wish to save cookies on your computer. The downside to this is that you may not be able to access certain websites. Select Always to accept and keep all cookies. Select "Accept only from the sites I visit" to block the storage of cookies from sites that you have not opened. Select this option to avoid advertisers on websites that you visit from storing their cookies on your computer. To view the cookies that you have accepted, click on "Manage cookies". You can then delete any you do not wish to keep.   
 

Following the entry into force of the European Regulation on General Data Protection from May 25th, 2018, Corsair is in conformity with the legal dispositions and invite you to report to the Privacy Note by clicking on this link.

Article 16. Terms for using the site: Intellectual Property

All the data, text, information, images, photographs or any other content published on the site are protected under intellectual property law. Therefore, any reproduction, representation utilization or adaptation in any form whatsoever of all or part of the elements on the site without CORSAIR’s prior written agreement is an act of infringement sanctioned by the Intellectual Property Code. All the brands (commercial brands and logos) and any other distinctive sign which is displayed on the CORSAIR website are owned by CORSAIR and/or its partners. Consequently, any reproduction, representation utilization or adaptation of all or part of these distinctive signs in any form whatsoever is prohibited apart from with the prior written agreement of their holder.   
You notably agree:

that these General Sale and Transport Conditions have a contractual and binding nature,

not to use the “CORSAIR” name or the “CORSAIR” trademark or the advertising material shown on the site for any purpose whatsoever without CORSAIR’s prior written agreement,

not to reproduce, all or some of the information on our website for commercial reasons (flights, prices, etc), including on other online sites or services, using any method whatsoever (e.g.: using robots, spiders, or hypertext links).

Article 17. Terms of use of the site: Liability

CORSAIR cannot be held liable for the content of the personal information coming from you. Secondly, CORSAIR cannot be held liable for any consequential loss, such as loss of profits, a contract, a chance, due to using our site. CORSAIR can also not be held liable for the content, data, products and information proposed on third-party sites from which hypertext links are created to the site.

Article 18. Statutory information: Publishing company

CORSAIR
A public limited company with capital of 54 429 385,67 euros, RCS Pointe-à-Pitre 328 621 586, SIRET (identification n°): 328 621 586 00176, APE (business code): 51.10Z
Registered office: Rue Raoul Georges Nicolo | Z.I. de Jarry | Moudong Plaza | 97122 Baie-Mahault

Publication Director: Pascal de Izaguirre

* From France for any question connected with your reservation, you can contact us by post:

The postal address of the Customer Relations Department is the following :
CORSAIR 
Customer service
0800 94 10 08

Legal information: Website hoster

ACQUIA France 
7 rue Meyerbeer 
75009 Paris - France

Amadeus
485  Route Pin Montard
06560 Sophia Antipolis - France
For the website: My Reservation

Microsoft Azure
Headquarters:
39, quai du Président Roosevelt
92130 Issy-les-Moulineaux

For every other Corsair sites. 
 

Article 19. Legal information: validity of the offers

CORSAIR’s offers all have a validity deadline which you must check. CORSAIR points out that certain search engines sometimes continue to reference old pages of the site containing offers whose deadline has expired. Please disregard them.

Article 20. Legal information: no right of retraction and warning

In accordance with the provisions of Article L221-2 of the Consumer Code, you do not possess a right of retraction when you purchase flight tickets on our website.
You state that you have been informed of CORSAIR’s right to suspend and/or temporarily or definitely modify its on-line services at any time because of technical or regulatory constraints without it incurring liability for this.
 

Article 21. Legal information: Liability

CORSAIR cannot be held liable for the accuracy of the information given by its partners.
Secure payment: secure data
CORSAIR offers you a secure online payment system using cutting-edge technologies and notably the SSL (Secure Socket Layer) data exchange protocol. Secure online payment is the simplest and quickest way to validate your purchases of CORSAIR flights.
Based on the SSL data encryption system, which is accepted as standard by Internet Explorer and Netscape Navigator browsers, the SSL protocol guarantees you total payment security.
You can choose between several payment cards at the payment stage:

• Carte Bleue credit card,
• VISA card,
• EUROCARD,
• MASTERCARD,
• AMERICAN EXPRESS.

You then enter the secure mode and you are directed towards a protected SSL page. The information you enter on this page (the number and expiration date of your bank card) are encrypted and are only known to the SSL protocol payment server. The server checks that your bank card is valid (no number error). Once the transaction is performed, you will receive a registration ticket for your payment, including an identification number. The payment is made by payment terminal.

Article 22. Additional control

The second control is performed by 3-D Secure, which is a protection program against credit card fraud created by the international issuers, Visa (Verified By Visa) and MasterCard  (Mastercard Secure Code). This program is based on setting up an additional control for an online purchase: in addition to your bank data you will confirm your payment, by entering a secret code previously supplied by your bank.

Article 23. Legal information : hyperlinks

CORSAIR cannot be held liable for the content, offers, data and services offered through the sites for which hyperlinks have been set up. CORSAIR’s partners are solely liable for the information and offers contained in the pages on their websites.

CORSAIR is therefore released from all liability for sites the content of which does not comply with the statutory and regulatory provisions in force.

Article 24. Governing law

• These General Sale and Transport Conditions are subject to French law.
• Besides, you are informed that after having sent a request to Corsair’s Customer Service (client, dispute, claim, quality, after-sale, etc.) and if you haven’t received a satisfying response within 60 days, you are entitled to file a claim with Tourism and Travel Mediation Office (MTV), whose referral requirements are available on its website :  www.mtv.travel. The contact details of MTV are the following : MTV MEDIATION TOURISME VOYAGE – CS 30958 – 75383 PARIS cedex 08 / info@mtv.travel
• You can also fill the European Commission form related to the settlement of litigation accessible on this address : https://webgate.ec.europa.eu/odr/main/?event=main.home.show

Article 25. Special terms and conditions applicable to the choice of a seat

• These special terms and conditions complete the general terms of sale and transport of the company CORSAIR (hereinafter referred to as “CORSAIR”), which can be consulted in the Terms of sale section.  
• These special terms (hereinafter the “Choice of a seat Terms") apply to all bookings of a seat  via the websites www.flycorsair.com, mybooking.corsair.fr, or by telephone via the CORSAIR central booking service, though a direct sales point (agency or CORSAIR airport counter) or an indirect sales point.
• The Choice of a seat Terms are deemed to have been accepted unconditionally, in their entirety and in all their provisions, by all clients that book a seat on flights exclusively operated by CORSAIR.
• When clients book seats for persons other than themselves, they are acting as a representative of the final beneficiary of the seat in question, who is deemed to have accepted the Choice of a seat Terms and to whom the client is a guarantor.

25.1 Terms of booking applicable to the choice of a seat

• The choice of a seat at the reservation date or at any later date up to 2 hours before the flight time departure is a paying service provided by CORSAIR that guarantees allocation of the seat chosen by the client.
• This service only involves seats situated in Economy class and which are bookable under the present terms. It is specified that the choice of a seat near the toilets or the galleys is free, excepted for seat+, seats which provide a higher degree of comfort that the other seats of the cabin.
• This service is open, subject to availability, to clients who have purchased one or more flight tickets in Economy class on a flight exclusively operated by CORSAIR.
• This service may be booked either at the time of purchasing the flight ticket, or at any later date up to 2 hours before the flight time departure, whatever the booking channel (to the exception of the agencies which do not possess Amadeus) and subject to availability.
• The applicable booking fees are detailed on the websites www.flycorsair.com under the tab entitled “Choice of a seat”.
• Various payment methods are authorized, which may differ according to the sales point (Carte Bleue, VISA, AMEX, cheque, cash, etc.)
  
  For more information, please contact us

25.2 Terms of use applicable to the choice of a seat

When booking a seat, clients acknowledge having read and accepted the following terms of use:

The reservation of a seat is personal and non-transferable,

The option “choice of a seat” can be modified upon the following conditions:

In case of modification for a service at a lower price than the one paid for the original service, the difference is not refundable.

In case of modification for a service at a higher price than the one paid for the original service, the client shall pay the amount of the difference.

In case of modification of the flight ticket to which the purchased service relates, the charges applied to client for the flight ticket’s modification, if any, shall include the modification of the services relating to the modified flight ticket, subject to the availability of the services.

The service “choice of a seat” can be cancelled only in case of cancellation of the flight ticket to which the purchased service relates. The tariff conditions of the flight ticket shall also apply to the cancelled service.

The allocation of (a) reserved seat(s) at the reservation time or at a later date up to 2 hours till the flight time departure, is subject to operational constraints, such as compliance with safety or security measures and the seating of flight staff. To meet these constraints, Corsair reserves the right to allocate a seat which is a different from the reserved seat to the client or beneficiary, without any liability on the part of Corsair. In this event, the price paid by the client for the reservation of the chosen non-allocated seat will be reimbursed under the terms set out in article 25.4 below, without any liability however on the part of Corsair.

The seats open to reservation are determined according to the type of aircraft intended to operate the client's flight. Corsair may decide, at any time and without notice, to operate the flight in question using another aircraft (from the Corsair fleet or not) to that initially scheduled. If the aircraft operating the flight is of the same type as that initially scheduled, no reimbursements are possible. If the aircraft operating the flight is of a different type to that initially scheduled, Corsair will allocate the client or beneficiary of a chosen seat a different seat that offers the same comfort features as the seat initially reserved, without any possible reimbursement and without any liability on the part of Corsair. If a seat that offers the same comfort features as the seat initially reserved cannot be allocated, the price paid by the client for the reservation of the non-allocated seat will be reimbursed under the terms set out in article 25.4 below, without any liability however on the part of Corsair.

The allocation of the reserved seat(s) is guaranteed up to the end of the check-in period. Beyond this time, allocation of the reserved seat(s) is no longer guaranteed and non-allocation of the seat(s) in question will not give rise to any reimbursement.
 

25.3. Specific terms applicable to seats +

These specific terms which apply exclusively to the booking of a seat +, complete the terms here above mentioned which apply to all seats open to reservation.

For imperative safety reasons and in compliance with air regulations, the allocation of Seats + is reserved for able-bodied people, with freedom of movement and able to understand safety instructions. They must be able to open the exit doors, to move quickly and to help others passengers in the event of an evacuation. The following groups of people are therefore excluded:

• People with reduced mobility, whether temporary or permanent,
• People with visual, auditory or cognitive impairment,
• People whose corpulence (waistline exceeding 135 cm) may obstruct passenger access to emergency exits,
• People whose stature does not allow to assist the other passengers in case of evacuation
• Pregnant women,
• Children less than 18 years old, whether accompanied by an adult or not, and babies
• People that do not master either the French or English language,
• People under the influence of a toxic substance or in a state of inebriation at the time of check-in, boarding or during the flight,
• People travelling with animals.

If the client or the beneficiary of a Seat+ does not fulfill the aforementioned safety criteria, Corsair reserves the right to allocate a different seat to the client or beneficiary of a Seat+, without any right of reimbursement.

25.4 Claims and requests for reimbursement

The service “choice of a seat” can only be reimbursed in the following cases:

• The flight for which (a) seat(s) has(have) been booked, has been cancelled,
• The seat(s) booked was (were) not allocated for reasons attributable to Corsair.
• In case of cancellation of the flight ticket to which the booked seat relates, and subject to applicable tariff conditions.

It is understood that failure to comply with Chonoice of a seat Terms, and in particular the conditions of use set out in article 25.2 above, shall not give rise to any reimbursement. Also, the upgrade of the client or the beneficiary of a booked seat will not give right to refund of the price of the reserved non allocated seat.

Any complaint and/or request for reimbursement relating to the non-allocation of a seat must be addressed to Corsair's Customer Service via the complaint form or by telephone by contacting our customer service department.

For any claim and request of reimbursement, click here

Article 26. Special terms and conditions applicable to priority check-in & baggage handling services : access +

• These special terms and conditions complete the general terms of sale and transport of the company CORSAIR (hereinafter referred to as “CORSAIR”), which can be consulted above.  
• These special terms apply to all purchase of priority check-in services or priority check-in & baggage handling services via the websites www.flycorsair.com,  mybooking.corsair.fr, by telephone via the CORSAIR central booking service, through a direct sales point (agency or CORSAIR airport counter) or an indirect sales point.
• The special terms and conditions applicable to priority check-in services or priority check-in & baggage handling services are deemed to have been accepted unconditionally, in their entirety and in all their provisions, by all clients that purchase any priority services, on flights operated by CORSAIR.
• When clients purchase any priority services for persons other than themselves, they are acting as a representative of the final beneficiary of the service in question, who is deemed to have accepted these special terms and conditions and to whom the client is a guarantor.

26.1  Conditions of Purchase of priority check-in & baggage handling services.

• Priority check-in is a service offered by CORSAIR that grants check-in at the priority desk (Premium class) and access n°1 (no-queuing) at Orly’s airport (“Priority Check-In”).
• Priority check-in & baggage handling service is a service offered by CORSAIR that grants the benefits of the Priority Check-In (defined above) and priority baggage delivery at destination (“Priority Check-In and Baggage Delivery”).
• The booking of Priority Check-In or Priority Check-In and Baggage Delivery are open only to Economy Class passengers having purchased one or more flight ticket in Economy Class on a flight operated only under a flight number SS (CORSAIR) and wishing to obtain priority check-in & baggage handling faster than that of Economy Class.
• The Priority Check-In or Priority Check-In and Baggage Delivery can be booked either at the time of purchasing the flight ticket, or at any later date up to 2 hours before the departure time, whatever the booking channel and subject to availability.
• However, Priority Check-In or Priority Check-In and Baggage Delivery services are not available departing from Abidjan.
• Priority Check-In or Priority Check-In and Baggage Delivery services are paying services. The applicable booking fees are detailed on our website in Priority Check-in & Baggage handling section.
• Various payment methods are authorized, which may differ according to the sales point (Carte Bleue, VISA, AMEX, cheque, cash, etc.)  For more information, please contact us.

26.2 Terms of use of Priority Check-In or Priority Check-In and Baggage Delivery services

When purchasing a priority services, clients acknowledge having read and accepted the following terms of use:

• The booking of Priority Check-In or Priority Check-In and Baggage Delivery is personal and non-transferable.
• The Priority Check-In or Priority Check-In and Baggage Delivery  services can be modified upon the following conditions:
•  
  • In case of modification for a service at a lower price than the one paid for the original service, the difference is not refundable (for instance, the client purchased a Priority Check-In and Baggage Delivery service and wish to modify this option for Priority Check-In service).
  • In case of modification for a service at a higher price than the one paid for the original service, the client shall pay the amount of the difference (for instance, the client purchased a Priority Check-In service and wish to modify this option for a Priority Check-In and Baggage Delivery service).
  • In case of modification of the flight ticket to which the purchased service relates, the charges applied to client for the flight ticket’s modification, if any, shall include the modification of the options relating to the modified flight ticket, subject to the availability of the options.
• Priority Check-In or Priority Check-In and Baggage Delivery services can be cancelled only in case of cancellation of the flight ticket to which the purchased option relates. The tariff conditions of the flight ticket shall also apply to the cancelled service.

26.3 Claims and requests for reimbursement

The price paid for Priority Check-In or Priority Check-In and Baggage Delivery services can only be reimbursed in the following cases:

• The baggages have not been delivered as priority for reasons attributable to Corsair.
• In case of cancellation of the flight ticket to which the purchased option relates, and subject to applicable tariff conditions.

Any complaint and/or request for refund relating to the non-provision of Priority Check-in and Priority Check-in and Delivery services must be addressed to Corsair's Customer Service via the complaint form or by telephone by contacting our customer service department.

Article 27. Special terms and conditions applicable to a meal + or a meal with specificities

• These special terms and conditions complete the General Terms of Sale and Transport of the company CORSAIR (hereinafter referred to as “CORSAIR”), which can be consulted hereabove.
• These special terms and conditions apply to all purchase of a meal + or a meal with specificities via the websites www.flycorsair.com, mybooking.corsair.fr, or by telephone via  CORSAIR central booking service.
• These special terms and conditions are deemed to have been accepted unconditionally, in their entirety and in all their provisions, by all customers that book one of these services on flights exclusively operated by CORSAIR.
• When a customer purchases one of these services for persons other than himself, he is acting as a representative of the final beneficiary of the service in question, who is deemed to have accepted these special terms and conditions and to whom the customer is a guarantor. 

27.1 Conditions of Purchase of a meal + or a meal with specificities

27.1.1 Conditions of Purchase of a meal +

The purchase of a meal + guarantees the passenger of the Economy class to be served with the meal + chosen among four options: Italian meal, Ocean meal, Country meal and Gourmet meal.

The meal + booking is proposed to every passenger who has purchased (a) flight ticket(s) in Economy class on a flight exclusively operated by CORSAIR.

The meal + booking may be done at the time of purchasing the flight ticket or at any later date up to 48 hours before the departure time, on one of CORSAIR websites or by contacting our Customer Service. It is specified that this service is only available departing from PARIS ORLY, Pointe-à-Pitre (Guadeloupe), Fort de France (Martinique), Saint Denis de La Reunion (Reunion island).

The meal + booking is a paying service. The applicable booking fees are detailed on the website page dealing with a meal + or a meal with specificities which is located under the tab entitled “Services +” of CORSAIR website: www.flycorsair.com .

Various forms of payment are authorized (Carte Bleue, VISA, AMEX, cheque, cash, etc.)  For more information, please contact us.

27.1.2 Conditions of Purchase of a meal with specificities

The purchase of a special meal guarantees the passenger one of the following eight options (depending on destination): children's meal, gluten-free meal, low-sugar meal, low-salt meal, Hindu meal, vegan meal, kosher meal, and Muslim meal (respects the rites of the Muslim faith). Please note: the gluten-free meal is not suitable for people with gluten allergies. 
Please note that these meals are free of charge for Economy, Premium and Business classes, with the exception of Hindu, vegan, Muslim and Kosher meals, which will be charged for Economy and Premium classes.

The booking of a meal with specificities may be done at the time of purchasing the flight ticket or at any later date up to 48 hours before the departure time, on one of CORSAIR websites or by contacting our Customer Service.

The booking of a meal with specificities is a paying service for the passengers of the Economy class. The applicable booking fees are detailed on the website page dealing with a meal + or a meal with specificities which is located under the tab entitled “Services +” of CORSAIR website: www.flycorsair.com .

• Various payment methods are authorized (Carte Bleue, VISA, AMEX, cheque, cash, etc.)  For more information, please contact us.

27.2 Conditions of use of a meal + or a meal with specificities

When purchasing one of these services, customers acknowledge having read and accepted the following conditions of use:

The reservation of a Meal + or a meal with specificities is personal and non-transferable,

The meal + service or the meal with specificities service can be modified upon the following conditions:

In case of modification for a meal at a lower price than the one paid for the original meal, the difference is not refundable.

In case of modification for a meal at a higher price than the one paid for the original meal, the client shall pay the amount of the difference.

In case of modification of the flight ticket to which the purchased meal relates, the charges applied to client for the flight ticket’s modification, if any, shall include the modification of the meal relating to the modified flight ticket, subject to the availability of the meals.

These services can be cancelled only in case of cancellation of the flight ticket to which the purchased meal relates. The tariff conditions of the flight ticket shall also apply to the cancelled meal.

27.3 Claims and requests for reimbursement

The price paid for a  meal + or a meal with specificities can only be reimbursed in the following cases:

• The reserved meal was not served on board to the passenger for reasons attributable to Corsair,
• In case of cancellation of the flight ticket to which the purchased meal relates, and subject to the applicable tariff conditions.

It is understood that failure to comply with meal + or meal with specifications conditions of use set out in article 27.2 above, shall not give rise to any reimbursement.

Any complaint and/or request relating to the non-provision of a meal+ or a special meal must be addressed to Corsair's Customer Service department via the complaints form or by telephone by contacting our customer service department. 

Such request shall be accompanied of the purchased theme meal non-delivery certificate issued by CORSAIR to the passenger while checking-in or on-board.

Article 28 : CORSAIR’s right to refuse carriage

At CORSAIR’s discretion, which must be exercised reasonably, CORSAIR can refuse to carry you and/or you baggage, at any point of boarding and/or connection, in the following cases:

Your physical or mental state, notably when it is altered by the consumption of alcohol, the taking of drugs or medicines, might endanger the security of the flight, the crew, other passengers and/or yourself;

Your behavior has endangered or might endanger the security, good order, health, comfort and convenience of other passengers, crew, and/or CORSAIR staff, notably in case of use of an abusive, threatening and/or insulting language towards passengers, crew and/or CORSAIR staff;

You have already endangered the security, good order, health, comfort or convenience of other passengers, crew and/or CORSAIR staff on a previous flight, and CORSAIR has reasons to believe that you might reproduce such behavior;

You refuse to undergo security checks and/or provide proof of your identity.

You do not present the travel documents which are required at the date of your travel to enter into the country of destination or transit, and notably those concerning administrative, police, customs and/or health formalities;

You have not respected CORSAIR instructions and the applicable regulations concerning the security and the safety;

You present after the Check-in Deadline, set at H-1h30 before departure for all destinations to and arriving from Paris Orly, except for flights to and from Africa where the time limit is set at H-2h00 ; and set at H-1h00 from Reunion Island, Mauritius, Mayotte and Madagascar to Paris Orly; or after the Boarding Deadline, set at H-20 minutes before take-off;

You have not paid in full the price of your ticket and/or a tariff supplement, notably in case of excess of baggage allowance;

You do not present a valid ticket or your ticket has been acquired fraudulently;

You benefit from a tariff reduction and you refuse to present the proof of it and to pay the tariff adjustment.

You produce a fake RT-PCR test

You have indicated a handwritten note on your luggage tag issued by the Self-Service Kiosks

You will bear any costs related to check-in and/or boarding refusal and/or disembarking in the cases listed here below and you are not entitled to claim reimbursement of the ticket price.

Article 29. Payment in 2x, 3x, or 4x CB

Payment in two, three or four instalments without charge (0% APCR) is a payment facility that may be offered by Corsair, for the payment of Corsair flight tickets to all destinations served by Corsair, and subject to service availability and booking eligibility.

When it is possible to use this method of payment, it will be proposed at the payment selection stage (once your cart has been validated).

This method of payment is governed by the Instalment Agreement and the present General Terms and Conditions of Sale and Carriage, which must be accepted by the Customer to finalize payment. It is not subject to Consumer Credit Regulations.

Conditions of eligibility :    
When this service is available and to be able to benefit from payment in two, three or four instalments, the Customer must :

• Be a natural person of legal age 

• Have a valid bank card accepted by our payment system (Carte bleue, Visa, Mastercard, AMEX) 

• The bank card used must be associated with an adequately funded bank account

• The transaction must be in euros (€) 

• For payment in two instalments, for trip to or from Pointe-à-Pitre (Guadeloupe), Fort-de-France (Martinique), Saint-Denis (Reunion Island), Port Louis (Mauritius), Antananarivo (Madagascar) the booking amount must be equal to or greater than €200, up to a maximum of €8,000

• For payment in 2 instalments for trip to or from Abidjan (Ivory Coast), Bamako (Mali), Cotonou (Benin), and Dzaoudzi (Mayotte), the booking amount must be equal to or greater than €200, up to a maximum of €50,000

• For payment in 3 instalments for all destinations sold by Corsair, the booking amount must be equal to or greater than €200, up to a maximum of €50,000

• For payment in 4 instalments for all destinations sold by Corsair, the booking amount must be equal to or greater than €1,500, up to a maximum of €50,000

• The start date of the trip must allow for full reimbursement of instalments seven (7) days before departure. This condition does not apply to trips departing from or arriving in Pointe-à-Pitre (Guadeloupe), Fort-de-France (Martinique), Saint-Denis (Reunion Island), Port Louis (Mauritius) and Antananarivo (Madagascar) paid in two instalments up to a maximum of €8,000.

The number of monthly instalments offered will be automatically adjusted to ensure full payment of the booking seven (7) days before the start of the trip (except for trips departing from or arriving in Pointe-à-Pitre (Guadeloupe), Fort-de-France (Martinique), Saint-Denis (Reunion Island), Port Louis (Mauritius) and Antananarivo (Madagascar) paid in two instalments up to a limit of 8.000€).

Not all trips eligible for payment in instalments are necessarily eligible for payment in 3 or 4 instalments, as the trip must be paid in full seven (7) days before departure.

If the eligibility criteria are met and depending on the number of monthly instalments possible, payment will be spread out as follows:    
 

Payment in 2 instalments :

• 1st instalment, on the day of order: 1/2 of the order amount

• 2nd instalment, 30 days after order: 1/2 of the order amount

Payment in 3 instalments:

• 1st instalment, on the day of the order: 1/3 of the order amount

• 2nd instalment, 30 days after the order: 1/3 of the order amount

• 3rd instalment, 60 days after the order: 1/3 of the order amount

Payment in 4 instalments:

• 1st instalment, on the day of the order: 1/4 of the order amount

• 2nd instalment, 30 days after the order: 1/4 of the order amount

• 3rd instalment, 60 days after the order: 1/4 of the amount of the order

• 4th instalment, 89 days after the order: 1/4 of the amount of the order

Modification, cancellation of a booking paid for in installments : 

In the event of a change to a ticket purchased in installments, any applicable change and fare readjustment fees are immediately payable in full and cannot be integrated into the installment payment plan.

For payments in 2 instalments for trip to or from Abidjan (Ivory Coast), Bamako (Mali), Cotonou (Benin) and Dzaoudzi (Mayotte), and in 3 or 4 instalments for all destinations sold by Corsair, in the event of a change to the departure date, and only if the new departure date does not allow for payment of the instalments seven (7) days before departure, Corsair will cancel the next instalments and immediately charge the remaining amounts due to the credit card used for the purchase in order to guarantee full payment of the booking before departure. In the absence of payment, the booking will be cancelled and the amounts already paid will not be refunded.    
In the event of cancellation of a ticket purchased in two, three or four installments without charge, Corsair will refund the reservation in accordance with the fare conditions of the tickets. If the fare conditions of the ticket do not allow a refund, or if the installments already paid do not cover the cost of cancelling your ticket, immediately debit the outstanding amounts from the credit card used for the purchase in order to guarantee full payment of the reservation before departure.    
 

Non-payment of an instalment:

• In the event of non-payment of a payment in two instalments relating to a trip to or from Pointe-à-Pitre (Guadeloupe), Fort-de-France (Martinique), Saint-Denis (La Réunion), Port Louis (Mauritius) and Antananarivo (Madagascar), the following provisions shall apply in the event of default:

Before the start of the trip:

In the event of non-payment of an instalment within seven (7) calendar days after the due date, the instalment payment agreement and the transport contract concluded with Corsair will be automatically terminated without prior notice.

Any sums already received will be retained by Corsair and no refund will be made.

No amount may be claimed in respect of airport taxes, as these are collected by Corsair when the final instalment is debited.

In the event of non-payment of a 2X payment for a trip departing from or arriving in Abidjan (Ivory Coast), Bamako (Mali), Cotonou (Benin), and Dzaoudzi (Mayotte), or in the event of non-payment of a 3X or 4X payment for any of the destinations sold by Corsair, which is not settled within seven (7) calendar days, the Instalment Payment Agreement and the Contract of Carriage between the Customer and Corsair shall be terminated automatically and the sums already paid shall be retained by CORSAIR, without any possibility of reimbursement.    
 

After the start of the trip:    
Any unpaid amount will result in a collection procedure, with interest on arrears at the legal rate applying from the day after the due date until full payment of the amounts due.    
In the event of legal proceedings, all costs incurred (court costs, bailiff's fees, lawyers' fees) will be borne by the Customer, in accordance with the provisions of the French Code of Civil Procedure.    
 

• In the event of non-payment of a 2X payment for a trip departing from or arriving in Abidjan (Ivory Coast), Bamako (Mali), Cotonou (Benin), and Dzaoudzi (Mayotte), or in the event of non-payment of a 3X or 4X payment for any of the destinations sold by Corsair, which is not settled within seven (7) calendar days, the Instalment Payment Agreement and the Contract of Carriage between the Customer and Corsair shall be terminated automatically and the sums already paid shall be retained by CORSAIR, without any possibility of reimbursement.

Liability:    
Corsair cannot be held liable in the event of the unavailability of payment in instalments or in the event of a booking being ineligible for this payment method.

Withdrawal:    
You have a withdrawal period of 14 calendar days from the date of payment of your order in instalments.

Insofar as the 14-day withdrawal period does not apply to distance contracts for passenger transport services in accordance with Article L221-2 of the French Consumer Code and Article 20 of Corsair's General Terms and Conditions of Sale and Carriage, you may not exercise your right of withdrawal on your ticket booking but only on the instalment payment agreement.

You must settle the payment for your ticket immediately. If the outstanding amount of your booking is not paid, it will be automatically cancelled. Any instalments already paid will remain due to Corsair and no refund will be made. In this case, no amount may be claimed in respect of airport taxes.

Article 30. Payment in 3 or 4 installments by credit card with Oney

Our partner Oney Bank offers a financing solution called 3x 4x Oney, which allows you to pay for purchases between €100 and €6,000 in three or four installments using your credit card.

Conditions : 

This offer is reserved for individuals (natural persons of legal age) residing in France and holding a Visa or MasterCard credit card with an expiry date later than the chosen financing period. Cards requiring systematic authorization, such as Electron, Maestro, Nickel, etc., as well as e-cards, Indigo cards, and American Express cards are not accepted.

This payment method is available for the payment of round-trip reservations and must be reserved at least three days before the start of the trip.

How to subscribe : 

After completing your order, simply click on the “3x 4x Oney payment by credit card” button. You will then be redirected to the 3x 4x web page of our partner Oney, displaying a detailed summary of your order and the personalized financing request, which you must then confirm. Enter your personal information or, if you have a 3x 4x Oney account, log in using the login details associated with your 3x 4x Oney account. You will be asked to read the terms and conditions for payment in installments that you wish to subscribe to, which are provided in PDF format so that you can read, print, and save them before accepting them. You then indicate your electronic acceptance by checking the corresponding box. You acknowledge that “double-clicking” on the checkbox to indicate that you have read the terms and conditions constitutes consent to enter into a contract and constitutes irrevocable and unconditional acceptance of the product's terms and conditions. Unless proven otherwise, the data recorded by Oney Bank constitutes proof of all transactions between you and Oney Bank. If you request a financing solution offered by Oney Bank, the information relating to your order will be sent to Oney Bank, which will use it to assess your application for the granting, management, and recovery of credit. Oney Bank reserves the right to accept or refuse your application for 3x or 4x Oney financing. You have a 14-day withdrawal period to cancel your credit.

How it works: 

Payment in 3 or 4 installments by credit card allows you to pay for your order on our e-commerce site as follows: - a mandatory down payment, debited on the day your order is confirmed for shipment; - two or three monthly payments, each corresponding to one third or one quarter of the order, debited 30 and 60 days later for 3 installments and 30, 60, and 90 days later for 4 installments, which include fees corresponding to 1.67% of the total order amount for 3 installments and 2.50% for 4 installments (up to a maximum of €60 for a 3-installment payment and €90 for a 4-installment payment).

• Payment in 3 installments for purchases between €1,000 and €6,000.
• Example: in 3 installments for a purchase of €150, down payment of €52.51 then 2 monthly payments of €50. Credit over 2 months at a fixed APR of 22.59%. Financing cost €2.51 up to a maximum of €60.
• Payment in 4 installments for purchases of €100.00 or more, up to €6,000.00. Example: 4 installments for a purchase of €400.00, down payment of €110.00, then 3 monthly payments of €100. Credit over 3 months at a fixed APR of 22.63%. Financing cost €10, up to a maximum of €90.

You have a withdrawal period of 14 calendar days from the conclusion of the financing agreement. As the 14-day withdrawal period does not apply to distance contracts for passenger transport services in accordance with Article L 121-16-1 of the French Consumer Code and Article 20 of Corsair's General Terms and Conditions of Sale and Carriage, you may not exercise your right of withdrawal on your ticket reservation, but only on the financing offer. Consequently, if you exercise your right of withdrawal on the financing offer, you must settle the payment for your ticket using another means of payment.

Conditions as of 01/01/2026 subject to change. For more information, visit www.oney.fr

Special conditions for one-off promotional offers: For payment in 3 installments with no fees: the financing cost is 0% of the total order amount. Example for a purchase of €150, down payment of €50, then 2 monthly payments of €50, credit for a period of 2 months at a fixed APR of 0%. Financing cost: €0 For payment in 4 installments with no fees: the financing cost is 0% of the total order amount. Example for a purchase of €400, down payment of €100, followed by 3 monthly payments of €100. Credit term of 3 months at a fixed APR of 0%. Financing cost: €0

Oney Bank - SA with capital of €71,801,205 - Registered office: 34 avenue de Flandre 59170 CROIX - RCS Lille Métropole 546 380 197 - Orias no.: 07 023 261 -www.orias.fr- Correspondence: CS 60006 - 59 895 Lille Cedex 9 -www.oney.fr

Article 31. Payment in 6 or 10 installments by credit card via Oney

Finance your order in 6 or 10 installments with a credit card for purchases ranging from €500.00 to €6,000.00 with Oney. Our partner Oney Bank offers a credit card financing option without insurance, valid for purchases between €500.00 and €6,000.00, payable in 6 to 10 installments at a fixed APR of 20.90% and a fixed borrowing rate of 19.13% to 19.14%.

Conditions: This special-purpose credit offer is reserved for individuals (adults) residing in France who hold a French Visa or MasterCard with an expiration date more than 3 months from the selected financing date. Cards requiring systematic authorization—such as Electron, Maestro, Nickel, etc.—as well as e-cards, Indigo cards, and American Express cards are not accepted.

This payment method is available for the payment of Flex tickets ‘s reservations (Eco Flex, Premium Flex and Business Flex) booked at least sixty (60) days before departure.  

Application Process: After completing your order, simply select the payment method “Financing in X installments via credit card.” You will then be redirected to the website of our partner, Oney, which displays a detailed summary of your order and the personalized financing application, which you must then confirm and sign. You enter your personal information and review the terms and conditions of the credit agreement you wish to enter into, which are provided to you in PDF format so you can review them before accepting them. You then confirm your acceptance via electronic signature. Unless proven otherwise, the data recorded by Oney constitutes proof of all transactions between you and Oney. If you apply for a financing solution offered by Oney, the information related to your order will be transmitted to Oney, which will use it to review your application for the granting, management, and collection of credit. Oney reserves the right to accept or reject your request for financing in 6 or 10 installments via credit card. You have a 14-day withdrawal period to cancel your credit agreement. If you cancel the credit, the purchase of transportation services made with CORSAIR for which you requested the credit will be canceled, unless you decide to pay for the purchase in full or the transportation service has already been provided.

How it works: Financing in 6 or 10 installments via credit card allows you to pay for the order placed on our Site as follows:

• a mandatory down payment, debited on the day your order is confirmed, corresponding to a percentage of the order total,

• the remaining order amount spread over the number of remaining monthly payments, Example: For a purchase of €560.00 in 6 installments, you pay a down payment of €56.00 followed by 5 monthly payments of €60.56. Financing amount: €466.67. Financing cost: €22.58. Total amount due: €489.25. Fixed annual interest rate of 19.13%. Fixed APR of 20.90%.

Special terms for one-time promotional offers, as indicated on the website: Example for a €2,000 purchase in 10 installments: you pay a down payment of €200 followed by 9 monthly payments of €200. Total amount due: €1,800. Fixed annual borrowing rate: 0%. Credit term: 9 months at a fixed APR of 0%.

Oney Bank - SA with capital of €71,801,205 - Registered office: 34 avenue de Flandre 59170 CROIX - RCS Lille Métropole 546 380 197 - Orias No.: 07 023 261 - www.orias.fr - Mailing Address: CS 60006 - 59 895 Lille Cedex 9 - www.oney.fr

CORSAIR acts as an exclusive agent for banking transactions and payment services – ORIAS No.: [Pending registration] - www.orias.fr - Registered office: Aéroport Pole Caraibes - 97139 LES ABYMES - France

Article 32 : Payment by cash, PayPal, ANCV, ANCV Connect, Ladom and Continuité Territoriale vouchers

The payment solutions PAYPAL, ANCV, ANCV Connect, bon Ladom et bons de Continuité Territoriale are offered free of charge through our partner SKYLR, a travel agency registered with Atout France under the number IM075220001:

SKYLR SASU with a capital of €20,000 registered in the Paris Trade and Companies Register under the number B 907 987 002, with registered office located 66 avenue des Champs Elysées - 75008 Paris.           
Corsair's Customer Relations Department, whose contact details are given in article 18, remains your sole contact.

Regarding holidays vouchers : ANCV (ANCV ET ANCV Connect) is not refunded in cash. The refund is made through a non-transferable and non-refundable voucher within 12 months from the issuance date of your ticket. It is specified that the refund of your ticket follows the fare conditions of your ticket.

Regarding Payment by cash :

Payment option valid for a maximum cart amount of 1000 euros, only available for transactions in Euros (€), for a reservation of a non-refundable fare (Economy Basic, Economy Classic, Premium Smart, Business Smart). Available to and from all our destinations. The payment must be made to a payment point part of the Nirio-approved FDJ network, within 24 hours. After this delay, without payment from the customer, the reservation will be cancelled. More information can be found on the following page

Article 33. Payment by REVOLUT 

The payment by  REVOLUT is a payment solution offered by Revolut Bank UAB and its French subsidiary in accordance with their payment terms (Payment Terms “Pay with Revolut” | Revolut France)    
This payment solution  is available for the purchase of any airline ticket sold by Corsair on the website flycorsair.fr.   
In the event of a ticket cancellation initiated by the Customer, and if the ticket’s fare conditions allow for a refund, Corsair will refund the Customer the value of the ticket in EUR as of the date of purchase. In the event of a flight cancellation by Corsair, and if the Customer decides to cancel their trip, the refund will be processed under the same conditions.   
 

Article 34. Crypto-currency payment

Crypto-currency payment is a payment method offered by the crypto-currency payment service provider BitPay in application of their general terms and conditions.

This payment method is available for the payment of any tickets sold by Corsair on the flycorsair.fr website.

In order to pay for a reservation in cryptocurrency, the customer must select the Crypto-currency payment method, and scan the QR code provided in order to be redirected to the payment page to proceed with payment from their crypto-currency wallet.

Customers residing in Europe and making a purchase of €1,000 or more must have a BitPay account in order to use this payment method.

A BitPay account is also required for customers using a VPN. In the event of a change to the ticket involving a change fee and/or the payment of a fare adjustment, the passenger will be required to pay in euros or XOF, as applicable.

In the event of cancellation of the ticket at the customer's initiative, and if the fare conditions of the ticket allow reimbursement, Corsair will reimburse the customer for the value of the ticket in EUR/XOF on the date of purchase. In the event of cancellation of a flight by CORSAIR, and if the customer decides to cancel the trip, the refund will be made under the same conditions.

Article 35. CPAY Cafineo

Holders of the CPAY Cafineo credit card can pay for their purchases on the flycorsair.fr website either in cash or on credit according to the conditions set out in their Cafineo card contract and Cafineo's general terms and conditions of sale and use.

• Cash payment: The total amount of the purchase is debited from your bank account on the 5th of the month following the transaction, at no extra cost. 
• Payment on credit: provided you hold a CPAY Cafineo credit card associated with a revolving credit, and for the payment of eligible purchases, you can choose to pay in instalments over 5, 10 or 20 months, within the limit of your available revolving credit and subject to compliance with contractual and regulatory conditions. Purchases made with the free and optional Cpay Cafineo credit card associated with a Cafineo revolving credit will be paid in cash, according to the current cash payment method on your revolving credit (immediate or deferred debit). You can choose to pay on credit, according to the terms of your contract, at the time of purchase or, in the case of deferred cash payment, on receipt of your statement of account, by contacting the lender. 

Payment options in 5, 10 and 20 instalments are available for purchases within the following ranges: 

• Payment in 5 instalments: for purchases between €80 and €3000. 
• Payment in 10 instalments: for purchases between €160 and €3000. 
• Payment in 20 instalments: for purchases between €320 and €3000. 

The APRC applicable to the transaction is specified prior to payment, according to the number of monthly instalments chosen and the conditions applicable between the customer and Cafineo. 

Right of withdrawal: You have the right to withdraw from the contract within 14 calendar days of signing it. However, in accordance with Article L121-16-1 of the French Consumer Code and Article 20 of the Corsair General Terms and Conditions of Sale and Carriage, the right of withdrawal does not apply to distance contracts for passenger transport services. Therefore, you can only exercise your right of withdrawal on the financing offer (5, 10 or 20 times), and not on the reservation of your ticket. If you exercise this right, you will have to pay for your ticket in full by another means of payment. 

Financing is subject to review and acceptance of your application by Cafineo, a financing company (SA with capital of €8,295,000), located Rue René Rabat, ZI Jarry, 97122 Baie-Mahault, Guadeloupe, RCS Pointe-à-Pitre 501 103 337, N° ORIAS 08 042 946 (www.orias.fr).

Article 36: Payment by bank transfer 

Payment by instant bank transfer is offered for payment in euros (€) of airline tickets purchased on the flycorsair.fr website, to all destinations served by Corsair, subject to service availability and booking eligibility. This payment method is implemented via the secure platform of our payment service provider Sharegroop, approved as a payment institution in accordance with current regulations.

Instant transfer

Instant transfer is available for bookings made at least seven (7) days before the flight departure date.    
When choosing this method of payment, the customer is redirected to a secure page enabling him to select his bank, then invited to authenticate himself, select his account and validate the payment.    
In most cases, payment is confirmed immediately, resulting in instant booking confirmation.    
In some cases, however, it may take a few days for the transfer to be processed.    
In such cases, the reservation will remain pending confirmation, and an e-mail will be sent to the customer as soon as payment has been definitively confirmed.

All payment transactions carried out via Sharegroop are secure and subject to the service provider's general terms and conditions of use, which apply in conjunction with these General Terms and Conditions of Sale.

Corsair shall not be held liable in the event of temporary unavailability of the payment service, or in the event of delayed or failed transactions attributable to the payment service provider or the Customer's bank.    
 

Article 37: "Upgrade?": our upgrade program by bid

Corsair’s upgrade service general conditions – for more information, please consult our FAQ

1.) The following general conditions ("General Conditions") apply to all monetary requests ("Request") that the client ("Client") submit to Corsair ("Company") to have the possibility to benefit from an upgrade on a flight operated by the Company, in a service class that is at least one superior to the class initially purchased ("Upgrade"). By submitting a Request, the Client expressly acknowledges having read and understood theses General Conditions and accepts them.

2.) To submit a Request, the Client must:

(i) be of adult age in the country of residence at the time of the submission of the Request; (ii) have bought a seat that is eligible for an Upgrade on a regular flight operated by Corsair; and (iii) be authorized to act in the name and for the account of the person or persons designated in the Request.    

3.)You can only make a Request on flights operated by the Company and in certain countries, as determined by the Company at its entire discretion.

4.)To obtain an Upgrade, the Client can make a Request and wait for the approval of the Company, or can choose to buy immediatly an Upgrade to the price proposed by the Company (« Buy-It-Now offer »). Such price correspond to the maximum value of a bid for an upgrade. In this situation, the Client shall be bound to pay immediatly the upgrade. The Client will be then certain to benefit from this upgrade. 

5.)To find out how to submit a Request, if a flight is eligible for an Upgrade, and more broadly all the details and conditions of the upgrade service, please consult the related page by cliking here.

6.) Any Request submitted to by the Client for a reservation with the Company, done directly with the Company or indirectly by an intermediary through a different means of reservation (notably a travel agent), authorizes the person or persons whose name is indicated on the Request, subject to these General Conditions, to be considered for an Upgrade. The Client accepts that the Request is personal and will automatically concern all the passengers in the initial reservation, and that it cannot be requested unless all the passengers in the reservation are at least 2 years old. In the event that the Client does not want to make a Request for all the passengers in the reservation, he/she must contact our Customer Service, which is open every day from 7 a.m. to 10:00 p.m. Paris time at 3917 (0.35 cents/min from a land line) in order to divide up the bidder's travel file from the other passengers before making the Request.

7.) Accepting a Request is at the sole discretion of the Company, without regard to the number of seats available in the transport class contained in the Request. The Company will evaluate the Requests according to several criteria, and in particular the amount proposed by the Client, the original flight class reservation, the status of the Client Club if applicable, the number of available seats in the upgraded service class in question and the number of people subject to the Request.

8.) The Client acknowledges that the Request can be accepted by the Company up to 4 hours (four hours) before the scheduled departure of the eligible flight.. Once the Request is accepted by the Company, the Client will be legally bound to pay the indicated price, corresponding to the Upgrade purchase. In this case, the Client acknowledges that he/she can only refuse the Upgrade based on the condition laid out in these General Conditions.

9.)The Client acknowledges that it can withdraw its Offer up to 6 hours prior to flight departure, as long as the Offer has not ben accepted by the Company. .

10.) If the Company cancels a flight and redirects the Client to another flight, the Client's Request accepted by the Company may be transferred to the new flights, subject to the availability of the upgraded class and the seats in that class. In the event that the accepted Request will not be transferable to the new flights, or if, for whatever reason, there were not enough seats available in the upgraded class to give the Client an Upgrade, the Client will be reimbursed the total of the amount paid for the Upgrade. The Client will therefore be re-credited on the credit card used to pay for the Upgrade, and he/she acknowledges that the Company will have no other obligation to him/her.

11.)If the Client modifies or cancels his/her initial reservation, or does not show up for boarding ("no-show") once the Request has been accepted by the Company, the Client cannot transfer the Upgrade to its new flight and claim for a refund of the amount paid for the Upgrade, and the Company shall not be held responsible. If the Client decides to modify/cancel his/her initial reservation before any acceptation by the Company, the Request shall be cancelled and the Client shall make a new Request on the new flight if eligible. .

12.)If the Company accepts the Request, the Client will be immediately debited the totality of the amount of the Request on the credit card details transmitted, and the Company will agree to the Upgrade for the passengers mentioned in the Request. The Client acknowledges that the amount of the Request includes taxes and fees payable in advance for the Upgrade, corresponding to the total amount billed by the Company to the Client. In case of Buy-It-Now offer, the Client accepts to be immediatly debited of the amount accepted to benefit from the Upgrade.

13.)Under no circumstances may the Client attribute or transfer all or part of an Upgrade accepted by the Company to another person or another flight.

14.)The Request accepted by the Company may not be modified, exchanged, or reimbursed and no credit will be possible unless: i) the Company cancels the Client's flight on which the Client's upgrade request was accepted by the Company and the Client cannot get a seat in the same class on the new flight; ii) the Client could not be upgraded due to the Company (notably in the event of a change in plane or a late connecting flight, having prevented the Client from taking the flight on which he/she was upgraded).

15.)Once the reimbursement for the Request has been approved by the Company, the amount paid for the Upgrade will be re-credited to the payment card account that was used for the purchase. The reimbursements will be made in the currency in which the amount of the Upgrade was billed. If an exchange rate has to be applied for the initial billing currency, the current rate will be determined by the Company at is entire discretion. This rate may be modified to take into account exchange fees and other fees the Company may incur. The Client acknowledges that under no circumstances will the reimbursement amount be higher than the amount billed by the Company.

16.)The pricing conditions of the original ticket bought by the passenger will remain in place and will apply, even if the Upgrade Request was accepted and the passenger got an Upgrade. They includes, but are not limited to, the cancellation policy, the modification fees.In addition, the baggage allowance of the original ticket purchased will not be changed in the event the Company accepts the Request.

17.) Any additional luggage bought on the initial flight shall apply on the upgraded flight. However, the other additionnal services bought by the passenger and related to the initial class service cannot be refunded (for instance, comfort seats, meal etc).

18.) The upgraded Client will benefit from the regular services offered to passengers in the class price of the Upgrade, and notably, but not limited to, priority check-in, baggage priority, access to the airport lounge, priority boarding, in-flight meals. However, the Client acknowledges that the Company will not be held responsible in the event that it cannot guarantee the Client of the regular services offered to passengers in the Upgraded class, for a reason that cannot be attributable to it.

19.) In the event that the Client does not get the Upgrade accepted by the Company and his/her credit card was billed the amount of the Request, the Client may ask for a reimbursement based on these General Conditions. The Client may request a reimbursement by calling our Customer Service open every day from 7 a.m. to 10 p.m. Paris time at 3917 (0.35 cents/min from a landline).

20.)The Company reserves the right to modify these General Conditions at any time, at its sole discretion, or end the Upgrade bidding program of the whole Company. Neither canceling the program, nor changes to the program will affect the Requests that have already been accepted

21.)If the Company does not exercise its rights, it should not be interpreted as a waiver of their exercise later, nor as the abandonment of them, and the Client obligations in this regard remain entirely in force.

22)These General Conditions constitutes the integral agreement reached between the Client and the Company and replaces all previous agreements, spoken or written, concerning the subject of these conditions.

23)These General Conditions must be read jointly with the transportation general Conditions and the Company's legal notices, which apply to the use of the Company's Internet website and are incorporated into these General Conditions to form the conditions as a whole. In the event of a conflict between the different documents, these General Conditions prevail. These General Conditions are subject to French law and the Client accepts to submit to the exclusive competence of the French Courts.