Damaged, delayed or lost luggage

If your luggage is damaged, lost or delayed on arrival

We are aware of the inconvenience caused by this incident and apologize for this.
We assure you that we will take the utmost care in handling your file, and invite you to take the following steps, depending on whether you have suffered loss or damage.

How to report damaged or lost luggage ?

Damaged or lost luggage

Items confiscated at the security checkpoint

Due to the Vigipirate plan and the new security measures imposed by European regulations, you are not authorized to carry :

• Any object considered dangerous or that can be assimilated to a weapon. This includes pointed, sharp, cutting and blunt objects. Such items will be confiscated and destroyed when you pass through the security checkpoint.
• Any object defined as a "liquid" These will be confiscated at the security checkpoint and destroyed.

The company declines all responsibility for the confiscation of these objects and their non-return.