Luggage
Unaccompanied baggage freight
Make your unaccompanied baggage travel in good company !
Unaccompanied baggage transport terms
Corsair's fleet is available to transport all types of goods across its entire network. The capacity of our aircraft holds and the professionalism of our teams make our company a preferred partner. The freight service allows you to send all types of goods worldwide, regardless of their weight. Corsair ensures the transport of all your shipments under the best conditions of time, security, and price.
Unaccompanied baggage, also called "cargo luggage" or simply "freight," refers to goods or animal transport traveling in the aircraft's hold. Unaccompanied baggage must be dropped off the day before or several hours before your departure in the freight area, except for home pickups.
A transport file will then be prepared by our correspondents, including several important documents:
- The air waybill (AWB, number in "923-xxxx xxxx" format). This is your transport contract with the airline (front side with conditions on the back). This number will be requested upon arrival for the collection of your goods.
- The declaration of value signed by you or the invoice for new goods. Our correspondent will inform you of the estimated delivery time based on availability.
Contacts :
- Paris : cargo.ory@corsair.fr
- Pointe-à-Pitre : cargo.ptp@corsair.fr
- Fort-de-France : cago.fdf@corsair.fr
- Reunion Island : Aérocargo : 02 62 48 74 64 – ops.run.fr@ecsgroup.aero
- Mayotte : cargo.dza@corsair.fr
- Mauritius : cargo.mru@corsair.fr
- Côte d'Ivoire : cargo.abj@corsair.fr
- Madagascar : cargo.tnr@corsair.fr
- Cotonou : cargo.coo@corsair.fr
- Bamako : cargo.bko@corsair.fr
- Provinces : cargo.provinces@corsair.fr
Please note that the contacts provided above are for the transport of personal effects and are intended for individuals. For any other freight inquiries, or for freight forwarders, we invite you to contact the cargo team at the following email address: corsair@ecsgroup.aero.
The most frequent questions
Packaging and protection
Packages are handled many times during transport, so it's very important to ensure that each of your shipments has packaging that is sufficiently resistant and robust to prevent any damage.
If your shipments require specific packaging, don't hesitate to ask our correspondents for advice. Your content declaration allows the company to identify sensitive packages and provide the necessary care.
Therefore, remember to establish an exhaustive list of your products so that temperature or handling precautions can be taken (fruits and vegetables, fish, glass bottles, etc.).
Due to the need for customs inspections, our correspondents must be able to access the content of your shipments (leave a duplicate of keys in case of closure).
Transport d'animaux
Vous avez aujourd’hui la possibilité de faire voyager vos animaux de compagnie dans les meilleures conditions possible grâce à une prise en charge sur mesure offerte par le service fret. Le transport d'animaux fait néanmoins l'objet de nombreuses réglementations qu'il convient de respecter avec soin.
Cages ou caisses pour chiens et chats ?
- La cage de l'animal doit présenter les qualités requises de sécurité conformément aux exigences IATA : robustesse, étanchéité du plancher (tapis absorbant obligatoire), fermeture sécurisée, aération, etc.
- Il est recommandé de transporter les animaux domestiques dans des cages en coque plastique, sans roulette, avec une entrée en grillage d'acier épais.
- Elle doit également avoir les dimensions appropriées à la taille de l'animal, lui permettre de s'asseoir et de se retourner.
- Pensez à équiper la cage avec un abreuvoir contenant une quantité suffisante d'eau pour l'ensemble du voyage.
- Nous déconseillons d'ajouter de la nourriture, car cela pourrait faire vomir l'animal.
Les documents obligatoires
- Déclaration de l’expéditeur signée qui constitue une décharge obligatoire ;
- LTA indiquant un numéro d’urgence ainsi que le type et le nombre d’animaux transportés ;
- Documents de la CITES (pour toute espèce appartenant à une des sous-divisions I, II, III, c’est-à-dire les espèces protégées ou menacées d’extinction) ;
- Factures (pour les envois d’éleveurs à éleveurs qui sont assujettis à des taxes douanières) ;
- Certificats sanitaires et épreuves sérologiques (antirabique pour les chiens et chats, new castel pour les poules et perroquets, myxomatose pour les lapins, etc.) ;
- Autres : permis exigés par les autorités nationales, informations concernant les sédatifs ou calmants administrés à l’animal.
- Certificat de bonne santé de moins de 5 jours
Informations importantes
Pour le transport de chatons et de chiots, en règle générale, il convient de refuser le transport de petits de moins de 4 mois ou non sevrés.
Un chien ou un chat dont le vaccin antirabique ne sera pas conforme ne pourra être accepté au transport.
Ne sont pas admis sur les avions Corsair les animaux ou insectes venimeux ainsi que les animaux atteints de maladies infectieuses communicables à l’homme.
How to get a rate ?
For all your questions regarding shipping procedures and rates, please gather as much information as possible beforehand (nature of goods, weight and dimensions, shipping dates, etc.) and contact our correspondents.
Important information on rates :
The unaccompanied baggage scheme offers a lower price per kilo than excess baggage. However, this scheme is only advantageous if you have a significant baggage surplus (> 10 to 20 kg) due to the minimum flat rates applicable to freight. The price offered to you will apply to the chargeable weight of your shipments, so the volume of your shipments will be taken into account. Most of our correspondents offer "all-inclusive" packages up to a certain weight. To avoid any inconvenience, depending on the chosen formula, make sure to get a clear specification of whether or not additional costs are included in the announced price (customs duties, cost of a freight forwarder's intervention for customs clearance formalities, home delivery fees, etc.).
Note on customs :
Depending on the country of origin, if you have made purchases exempt from VAT, they will be subject to the payment of duties and taxes at the customs of the country of destination. For alcoholic beverages from the French overseas departments (Rums, etc.): since 01/11/2009, the freight allowance has increased to 3 bottles of 70 cl or 2 liters of rum. If you exceed this quantity, you will have to pay customs taxes upon your arrival in mainland France.
In case of dispute
Our teams are available to assist you if you are not completely satisfied with the service provided by Corsair.
For all your claim procedures, it's important to keep the following rules in mind :
- If you have doubts about the condition of your shipments, a damage report must be established at the destination in the presence of the Corsair representative, and this must be done before the goods leave the freight terminal.
- Adequate reservations must be clearly indicated (number and weight of damaged or missing packages/precise description and estimated value of the dispute, etc.). No claims made retrospectively will be considered.
- A letter of reservation must be sent to the Corsair representative within 15 days following the issue date of the air waybill (AWB).
Important note
All your dispute-related procedures must be carried out with the Corsair correspondent at the destination (arrival airport of the shipments).
Disputes are handled in accordance with the Montreal Convention, which establishes the limits of liability for airlines.
Contact us
Our agents are available 7 days a week from France, the French West Indies and Africa.
From France and the French West Indies
From the Indian Ocean and Africa
To consult our customer service opening hours by geographical area, click here.
