Luggage
Unaccompanied baggage freight
Make your unaccompanied baggage travel in good company !
Unaccompanied baggage transport terms
Corsair's fleet is available to transport all types of goods across its entire network. The capacity of our aircraft holds and the professionalism of our teams make our company a preferred partner. The freight service allows you to send all types of goods worldwide, regardless of their weight. Corsair ensures the transport of all your shipments under the best conditions of time, security, and price.
Unaccompanied baggage, also called "cargo luggage" or simply "freight," refers to goods or animal transport traveling in the aircraft's hold. Unaccompanied baggage must be dropped off the day before or several hours before your departure in the freight area, except for home pickups.
A transport file will then be prepared by our correspondents, including several important documents:
- The air waybill (AWB, number in "923-xxxx xxxx" format). This is your transport contract with the airline (front side with conditions on the back). This number will be requested upon arrival for the collection of your goods.
- The declaration of value signed by you or the invoice for new goods. Our correspondent will inform you of the estimated delivery time based on availability.
Contacts :
- Paris : cargo.ory@corsair.fr
- Pointe-à-Pitre : cargo.ptp@corsair.fr
- Fort-de-France : cargo.fdf@corsair.fr
- Reunion Island : Aérocargo : 02 62 48 74 64 – ops.run.fr@ecsgroup.aero
- Mayotte : cargo.dza@corsair.fr
- Mauritius : cargo.mru@corsair.fr
- Côte d'Ivoire : cargo.abj@corsair.fr
- Madagascar : cargo.tnr@corsair.fr
- Cotonou : cargo.coo@corsair.fr
- Bamako : cargo.bko@corsair.fr
- Other airports in France (Bordeaux, Nantes, Toulouse, Marseille) : cargo.provinces@corsair.fr
Please note that the contacts provided above are for the transport of personal effects and are intended for individuals. For any other freight inquiries, or for freight forwarders, we invite you to contact the cargo team at the following email address: corsair@ecsgroup.aero.
Good to know
Packaging and protection
Packages are handled many times during transport, so it's very important to ensure that each of your shipments has packaging that is sufficiently resistant and robust to prevent any damage.
If your shipments require specific packaging, don't hesitate to ask our correspondents for advice. Your content declaration allows the company to identify sensitive packages and provide the necessary care.
Therefore, remember to establish an exhaustive list of your products so that temperature or handling precautions can be taken (fruits and vegetables, fish, glass bottles, etc.).
Due to the need for customs inspections, our correspondents must be able to access the content of your shipments (leave a duplicate of keys in case of closure).
Animal Transport
Today, you can ensure that your pets travel in the best possible conditions thanks to the tailor-made handling provided by the cargo service. However, the transport of animals is subject to numerous regulations that must be carefully observed.
Cages or crates for dogs and cats
- The animal’s cage or crate must meet IATA safety requirements, including sturdiness, a leak-proof floor (an absorbent mat is mandatory), secure fastening, adequate ventilation, etc.
- It is recommended that pets be transported in hard plastic crates, without wheels, with a door made of strong steel mesh.
- The crate must also be appropriately sized for the animal, allowing it to sit upright and turn around comfortably.
- Make sure the crate is equipped with a water container holding enough water for the entire journey.
- We recommend not providing food, as this may cause the animal to vomit.
Mandatory documents
- A signed Shipper’s Declaration, which constitutes a mandatory liability waiver;
- An Air Waybill (AWB) indicating an emergency contact number, as well as the type and number of animals being transported;
- CITES documents (for any species listed under Appendices I, II or III, i.e. protected or endangered species);
- Invoices (for shipments between breeders that are subject to customs duties and taxes);
- Health certificates and serological test results (rabies for dogs and cats, Newcastle disease for chickens and parrots, myxomatosis for rabbits, etc.);
- Other documents: permits required by national authorities and information concerning any sedatives or tranquilizers administered to the animal;
- A certificate of good health issued less than 5 days before travel.
Important information
As a general rule, kittens and puppies under 4 months of age or that have not yet been weaned should not be accepted for transport.
A dog or cat whose rabies vaccination does not comply with the applicable requirements cannot be accepted for transport.
Venomous animals or insects, as well as animals suffering from infectious diseases that can be transmitted to humans, are not permitted on Corsair aircraft.
How to get a rate ?
For all your questions regarding shipping procedures and rates, please gather as much information as possible beforehand (nature of goods, weight and dimensions, shipping dates, etc.) and contact our correspondents.
Important information on rates :
The unaccompanied baggage scheme offers a lower price per kilo than excess baggage. However, this scheme is only advantageous if you have a significant baggage surplus (> 10 to 20 kg) due to the minimum flat rates applicable to freight. The price offered to you will apply to the chargeable weight of your shipments, so the volume of your shipments will be taken into account. Most of our correspondents offer "all-inclusive" packages up to a certain weight. To avoid any inconvenience, depending on the chosen formula, make sure to get a clear specification of whether or not additional costs are included in the announced price (customs duties, cost of a freight forwarder's intervention for customs clearance formalities, home delivery fees, etc.).
Note on customs :
Depending on the country of origin, if you have made purchases exempt from VAT, they will be subject to the payment of duties and taxes at the customs of the country of destination. For alcoholic beverages from the French overseas departments (Rums, etc.): since 01/11/2009, the freight allowance has increased to 3 bottles of 70 cl or 2 liters of rum. If you exceed this quantity, you will have to pay customs taxes upon your arrival in mainland France.
In case of dispute
Our teams are available to assist you if you are not completely satisfied with the service provided by Corsair.
For all your claim procedures, it's important to keep the following rules in mind :
- If you have doubts about the condition of your shipments, a damage report must be established at the destination in the presence of the Corsair representative, and this must be done before the goods leave the freight terminal.
- Adequate reservations must be clearly indicated (number and weight of damaged or missing packages/precise description and estimated value of the dispute, etc.). No claims made retrospectively will be considered.
- A letter of reservation must be sent to the Corsair representative within 15 days following the issue date of the air waybill (AWB).
Important note
All your dispute-related procedures must be carried out with the Corsair correspondent at the destination (arrival airport of the shipments).
Disputes are handled in accordance with the Montreal Convention, which establishes the limits of liability for airlines.
Contact us
Our agents are available 7 days a week from France, the French West Indies and Africa.
From France and the French West Indies
From the Indian Ocean and Africa
To consult our customer service opening hours by geographical area, click here.
