After Travel
Frequently Asked Questions
Lost or forgotten items at the airport
Any item forgotten or lost at the airport, before or after security or police checkpoints, must be reported by you.
You should contact the lost and found office at the terminal as soon as possible when a phone number is available, or go there in person upon your return.
- Paris-Orly
→ Lost property service in the airport's public area.
Paris Airport – Lost property - Nantes Atlantique
→ Contact the lost property service via their website or directly on site.
Lost property – Nantes Airport - Lyon-Saint-Exupéry
→ Lost property accessible online or at the airport.
Lost property – Lyon Airport - Bordeaux-Mérignac
→ Reports can be made via their online form.
Lost property – Bordeaux Airport - Marseille-Provence
→ Service available online or at the terminal reception desk.
Lost property – Marseille Airport
- Maryse Condé Airport, Pointe-à-Pitre, Guadeloupe
→ Dedicated service in the terminal.
Lost and found – Guadeloupe Airport - Aimé Césaire International Airport, Fort-de-France, Martinique
→ Contact the lost and found service in the public area.
Lost and found – Martinique Airport
- Roland Garros Airport, Reunion Island
→ Service available directly at the terminal.
Lost and Found – Reunion Island Airport - Dzaoudzi-Pamandzi International Airport, Mayotte
→ Contact the airport reception desk or lost and found service.
Lost and found – Mayotte Airport - SSR International Airport, Mauritius
→ Lost property managed by the airport operating company.
Lost and found – Mauritius Airport - Antananarivo – Ivato, Madagascar
→ Contact the management company ADEMA.
Lost and found – Ivato Airport
- Félix Houphouët-Boigny, Abidjan, Ivory Coast
→ Lost property available on site.
Lost and found – Abidjan Airport - Modibo Keita, Bamako, Mali
→ Contact the airport directly to report a lost item.
Lost and found – Bamako Airport - Cardinal Bernardin Gantin, Cotonou, Benin
→ Contact the lost and found office via airport services.
Lost and found – Cotonou Airport
Items missing from our business lounges
Any objects lost in our business lounges (Extime or Primeclass) are handed over to the lost property service at the relevant airport.
→ Please contact this service depending on your departure airport.
Items left behind on our aircraft
Items found on board our aircraft are handed over to our airline's station manager at the arrival airport.
To make a claim :
- Go to our online claim form.
- Select the “On the plane” option.
- Select “Item left in the cabin.”
- Complete the form with your flight information.
Items confiscated at security screening
In accordance with the enhanced Vigipirate security plan and European regulations, certain items are prohibited in the cabin:
- Sharp, pointed, cutting, or blunt objects
- Containers of liquids exceeding 100 ml
These items are confiscated and destroyed at security screening.
The airline is not responsible for their non-return.
Find out more about cabin baggage.
Contact us
Our agents are available 7 days a week from France, the French West Indies and Africa.
From France and the French West Indies
From the Indian Ocean and Africa
To consult our customer service opening hours by geographical area, click here.
